National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.16 4.13 4.11 4.134.22
4.14 4.18
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The information and forms received
provided sufficient guidance and were
easy to use.
4.19 4.184.10 4.11
4.174.08 4.12
4.004
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
Based on information available to me, I
was able to submit a complete
application package.
4.09
4.30 4.31
4.154.27
4.35 4.31 4.29 4.334.21
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.28
4.584.51
4.36
4.56 4.57 4.55 4.57 4.53
4.31
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.39
4.594.51
4.364.50 4.47 4.49 4.50 4.51
4.31
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
I feel that the overall service received
fully satisfied my needs.
4.24
4.554.47
4.19
4.484.41 4.42 4.44 4.46
4.23
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.404.53
4.41 4.414.54 4.50 4.51 4.49 4.48
4.34
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.11
4.314.19 4.18
4.31 4.324.24 4.26 4.22
4.10
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The examinations were appropriate to
the credential for which I applied.
4.04
4.30 4.274.20 4.17
4.25 4.20 4.18 4.224.29
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.38
4.61 4.53
4.284.45 4.40 4.35
4.48 4.43
4.06
44.24.44.64.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The time to process my application and
issue my credential met my expectations.
4.08
4.39
4.24 4.25 4.24
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
The credential I received was accurate
and in good physical condition.
4.504.57 4.62
4.554.62 4.60 4.60 4.61
4.67
4.49
4
4.2
4.4
4.6
4.8
5
20
11-
08
20
12-
08
20
13-
08
20
14-
08
20
15-
08
20
16-
08
20
17-
08
20
18-
08
20
19-
08
20
20-
08
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.12 4.16
4.024.13 4.12
4.01
4.21
4.03
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The information and forms received
provided sufficient guidance and were
easy to use.
4.184.11
4.03
4.17 4.144.02
4.16
4.03
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
Based on information available to me, I
was able to submit a complete
application package.
4.30 4.304.18
4.37 4.36
4.234.31
4.19 4.20
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.54 4.52
4.38
4.544.46 4.47
4.57
4.44 4.40
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.56 4.54
4.36
4.574.43 4.46
4.534.39 4.42
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
I feel that the overall service received
fully satisfied my needs.
4.46 4.45
4.25
4.52
4.394.31
4.50
4.29 4.27
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.46 4.444.36
4.52 4.49 4.474.54
4.37 4.41
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.184.23
4.05
4.214.30 4.28
4.224.16 4.15
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The examinations were appropriate to
the credential for which I applied.
4.21 4.21 4.194.26 4.25 4.27 4.25 4.21 4.18
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.58 4.52
4.34
4.534.39
4.33
4.53
4.24
4.02
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The time to process my application and
issue my credential met my expectations.
4.40
4.20 4.224.27
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
The credential I received was accurate
and in good physical condition.
4.574.63 4.59
4.664.60 4.57
4.63 4.61 4.57
4
4.2
4.4
4.6
4.8
5
2012-
07
2013-
07
2014-
07
2015-
07
2016-
07
2017-
07
2018-
07
2019-
07
2020-
07
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.174.11
4.03
4.164.07
4.18
4.05 4.02
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The information and forms received
provided sufficient guidance and were
easy to use.
4.14 4.144.05 4.04
4.144.06
4.17
4.03
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
Based on information available to me, I
was able to submit a complete
application package.
4.324.26 4.21
4.28 4.314.24
4.31 4.264.15
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.58 4.54
4.37
4.53 4.55 4.524.60
4.534.43
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.51 4.50
4.344.44
4.564.46
4.534.42 4.36
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
I feel that the overall service received
fully satisfied my needs.
4.514.43
4.24
4.384.50
4.36
4.52
4.354.26
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.48 4.454.36
4.46 4.494.44
4.544.45
4.37
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.19 4.164.22 4.21
4.294.21
4.33
4.154.05
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The examinations were appropriate to
the credential for which I applied.
4.234.18
4.23 4.244.30
4.214.27
4.144.20
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.614.50
4.324.40 4.47 4.39
4.50
4.304.12
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The time to process my application and
issue my credential met my expectations.
4.38
4.094.00
4.07
4.33
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
The credential I received was accurate
and in good physical condition.
4.614.53 4.55 4.58 4.59 4.59
4.674.57 4.58
4
4.2
4.4
4.6
4.8
5
2012-
06
2013-
06
2014-
06
2015-
06
2016-
06
2017-
06
2018-
06
2019-
06
2020-
06
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.164.05 4.02
4.13 4.154.23
4.134.23
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The information and forms received
provided sufficient guidance and were
easy to use.
4.164.06 4.03
4.164.08
4.19
4.054.15
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
Based on information available to me, I
was able to submit a complete
application package.
4.294.21
4.154.27
4.33 4.304.37
4.274.37
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.54 4.48
4.30
4.44
4.58 4.53
4.664.60
4.53
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.594.48
4.22
4.45 4.50 4.484.59 4.54 4.48
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
I feel that the overall service received
fully satisfied my needs.
4.51
4.38
4.11
4.43 4.45 4.464.56
4.45 4.44
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.484.42
4.25
4.48 4.48 4.484.55 4.55
4.47
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.23 4.254.13
4.22 4.26 4.304.41
4.26 4.22
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The examinations were appropriate to
the credential for which I applied.
4.21 4.20 4.17 4.22 4.24 4.254.36
4.304.21
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.604.51
4.17
4.40 4.46 4.444.56
4.424.34
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The time to process my application and
issue my credential met my expectations.
4.42
4.094.16 4.14
4.37
4.014
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
The credential I received was accurate
and in good physical condition.
4.704.59
4.474.56
4.63 4.62 4.644.56 4.60
4
4.2
4.4
4.6
4.8
5
2012-
05
2013-
05
2014-
05
2015-
05
2016-
05
2017-
05
2018-
05
2019-
05
2020-
05
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.174.08
4.014.06
4.17 4.16 4.15 4.154.23
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The information and forms received
provided sufficient guidance and were
easy to use.
4.23
4.08 4.05 4.064.14 4.10 4.13 4.13
4.20
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
Based on information available to me, I
was able to submit a complete
application package.
4.334.27
4.224.28 4.31 4.32 4.34
4.28
4.41
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.55 4.52
4.32
4.514.58
4.48
4.644.58
4.48
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.584.50
4.364.47 4.53
4.434.58
4.51 4.47
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
I feel that the overall service received
fully satisfied my needs.
4.56
4.42
4.26
4.43 4.474.37
4.57
4.42
4.54
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.514.43
4.36 4.404.51 4.51 4.56 4.52 4.54
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.32
4.164.22 4.21
4.32 4.28 4.25 4.254.32
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The examinations were appropriate to
the credential for which I applied.
4.274.18 4.13
4.23 4.26 4.264.21 4.22
4.32
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.644.51
4.274.45 4.43 4.39
4.574.41 4.40
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The time to process my application and
issue my credential met my expectations.
4.50
4.20 4.23 4.22
4.40
4.04
4.23
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
The credential I received was accurate
and in good physical condition.
4.704.64
4.484.61 4.60
4.65 4.63 4.62 4.61
4
4.2
4.4
4.6
4.8
5
2012-
04
2013-
04
2014-
04
2015-
04
2016-
04
2017-
04
2018-
04
2019-
04
2020-
04
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.05 4.07 4.07 4.074.16 4.13 4.15
4.21 4.17
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The information and forms received
provided sufficient guidance and were
easy to use.
4.174.09 4.09 4.11 4.15 4.13
4.20 4.214.16
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
Based on information available to me, I
was able to submit a complete
application package.
4.28 4.27 4.264.32 4.36
4.314.37 4.39 4.34
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.474.54
4.36
4.51 4.554.49
4.69 4.654.55
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.52 4.51
4.364.50 4.55
4.474.58 4.59 4.53
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
I feel that the overall service received
fully satisfied my needs.
4.47 4.49
4.29
4.45 4.47
4.33
4.594.54 4.56
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.42 4.424.35
4.494.59
4.43
4.61 4.58 4.55
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.20 4.16 4.14
4.264.36 4.36
4.30 4.344.27
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The examinations were appropriate to
the credential for which I applied.
4.21 4.194.14
4.234.31 4.33 4.31 4.28 4.24
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.574.47
4.314.49 4.50
4.35
4.55 4.49 4.53
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The time to process my application and
issue my credential met my expectations.
4.40
4.25 4.29 4.28
4.46
4.27
4.44
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
The credential I received was accurate
and in good physical condition.
4.654.56
4.504.58 4.60
4.52
4.71 4.68 4.64
4
4.2
4.4
4.6
4.8
5
2012-
03
2013-
03
2014-
03
2015-
03
2016-
03
2017-
03
2018-
03
2019-
03
2020-
03
"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.08 4.05 4.06 4.094.15 4.12
4.17 4.17
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The information and forms received
provided sufficient guidance and were
easy to use.
4.114.06 4.07
4.15 4.154.05
4.18 4.19 4.21
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
Based on information available to me, I
was able to submit a complete
application package.
4.28 4.25 4.244.34 4.32 4.31
4.394.32 4.36
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.544.44
4.364.47 4.48 4.46
4.65 4.62 4.63
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.574.48
4.364.48 4.43 4.44
4.574.64 4.59
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
I feel that the overall service received
fully satisfied my needs.
4.47 4.45
4.23
4.474.42
4.29
4.584.52
4.59
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.46 4.434.32
4.48 4.47 4.46
4.60 4.62 4.58
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.094.20 4.22
4.26 4.264.14
4.26
4.414.30
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The examinations were appropriate to
the credential for which I applied.
4.23 4.24
4.12
4.26 4.23 4.204.30 4.32
4.28
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.644.53
4.30
4.50 4.47
4.26
4.52 4.53 4.58
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The time to process my application and
issue my credential met my expectations.
4.37
4.18
4.324.26
4.45
4.09
4.46
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
The credential I received was accurate
and in good physical condition.
4.644.54 4.54
4.61 4.594.49
4.65 4.67 4.67
4
4.2
4.4
4.6
4.8
5
2012-
02
2013-
02
2014-
02
2015-
02
2016-
02
2017-
02
2018-
02
2019-
02
2020-
02
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The NMC website provided accurate
information and was easy to navigate.
4.034.14
4.064.16 4.17
4.124.05
4.27
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The information and forms received
provided sufficient guidance and were
easy to use.
4.02
4.154.24
4.17 4.174.10 4.14
4.25
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
Based on information available to me, I
was able to submit a complete
application package.
4.244.32
4.41
4.284.33 4.30 4.34
4.12
4.38
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The NMC customer service center staff
were professional and able to address my
questions promptly.
4.484.54
4.494.42
4.544.49
4.604.53
4.62
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The correspondence, e-mails, and
telephone calls that I received were
accurate regarding my application and
professional in nature.
4.484.54 4.53 4.48
4.544.47
4.55
4.29
4.59
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
I feel that the overall service received
fully satisfied my needs.
4.394.49
4.43 4.434.54
4.37
4.55
4.42
4.58
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
National Maritime Center's Average Customer
Response by Question on the Performance of the
Mariner Credentialing Program
1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree
The Regional Examination Center (REC)
staff were professional and able to assist
with my application processing questions.
4.454.51
4.30
4.454.55 4.52
4.584.51
4.59
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The REC examination facilities were
suitable for testing and the appropriate
materials were available.
4.05
4.31
4.13
4.28 4.324.26
4.35 4.394.33
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The examinations were appropriate to
the credential for which I applied.
4.134.23 4.21 4.25 4.29
4.23 4.23
4.50
4.29
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
I was kept sufficiently informed as to the
processing status of my application using
the Coast Guard's Homeport website
and/or receipt of system generated e-mail
notifications.
4.55 4.59
4.21
4.49 4.52
4.344.51
4.25
4.57
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The time to process my application and
issue my credential met my expectations.
4.254.34
4.19
4.42 4.42
4.18
4.36
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
The credential I received was accurate
and in good physical condition.
4.574.61
4.73
4.564.66
4.564.66
4.48
4.66
4
4.2
4.4
4.6
4.8
5
2012-
01
2013-
01
2014-
01
2015-
01
2016-
01
2017-
01
2018-
01
2019-
01
2020-
01
"Serving the Nation's Mariners"
For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc
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