National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The NMC website provided accurate

information and was easy to navigate.

4.16 4.13 4.11 4.134.22

4.14 4.18

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

The information and forms received

provided sufficient guidance and were

easy to use.

4.19 4.184.10 4.11

4.174.08 4.12

4.004

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

Based on information available to me, I

was able to submit a complete

application package.

4.09

4.30 4.31

4.154.27

4.35 4.31 4.29 4.334.21

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

The NMC customer service center staff

were professional and able to address my

questions promptly.

4.28

4.584.51

4.36

4.56 4.57 4.55 4.57 4.53

4.31

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

The correspondence, e-mails, and

telephone calls that I received were

accurate regarding my application and

professional in nature.

4.39

4.594.51

4.364.50 4.47 4.49 4.50 4.51

4.31

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

I feel that the overall service received

fully satisfied my needs.

4.24

4.554.47

4.19

4.484.41 4.42 4.44 4.46

4.23

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The Regional Examination Center (REC)

staff were professional and able to assist

with my application processing questions.

4.404.53

4.41 4.414.54 4.50 4.51 4.49 4.48

4.34

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

The REC examination facilities were

suitable for testing and the appropriate

materials were available.

4.11

4.314.19 4.18

4.31 4.324.24 4.26 4.22

4.10

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

The examinations were appropriate to

the credential for which I applied.

4.04

4.30 4.274.20 4.17

4.25 4.20 4.18 4.224.29

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

I was kept sufficiently informed as to the

processing status of my application using

the Coast Guard's Homeport website

and/or receipt of system generated e-mail

notifications.

4.38

4.61 4.53

4.284.45 4.40 4.35

4.48 4.43

4.06

44.24.44.64.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

The time to process my application and

issue my credential met my expectations.

4.08

4.39

4.24 4.25 4.24

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

The credential I received was accurate

and in good physical condition.

4.504.57 4.62

4.554.62 4.60 4.60 4.61

4.67

4.49

4

4.2

4.4

4.6

4.8

5

20

11-

08

20

12-

08

20

13-

08

20

14-

08

20

15-

08

20

16-

08

20

17-

08

20

18-

08

20

19-

08

20

20-

08

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The NMC website provided accurate

information and was easy to navigate.

4.12 4.16

4.024.13 4.12

4.01

4.21

4.03

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

The information and forms received

provided sufficient guidance and were

easy to use.

4.184.11

4.03

4.17 4.144.02

4.16

4.03

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

Based on information available to me, I

was able to submit a complete

application package.

4.30 4.304.18

4.37 4.36

4.234.31

4.19 4.20

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

The NMC customer service center staff

were professional and able to address my

questions promptly.

4.54 4.52

4.38

4.544.46 4.47

4.57

4.44 4.40

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

The correspondence, e-mails, and

telephone calls that I received were

accurate regarding my application and

professional in nature.

4.56 4.54

4.36

4.574.43 4.46

4.534.39 4.42

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

I feel that the overall service received

fully satisfied my needs.

4.46 4.45

4.25

4.52

4.394.31

4.50

4.29 4.27

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The Regional Examination Center (REC)

staff were professional and able to assist

with my application processing questions.

4.46 4.444.36

4.52 4.49 4.474.54

4.37 4.41

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

The REC examination facilities were

suitable for testing and the appropriate

materials were available.

4.184.23

4.05

4.214.30 4.28

4.224.16 4.15

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

The examinations were appropriate to

the credential for which I applied.

4.21 4.21 4.194.26 4.25 4.27 4.25 4.21 4.18

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

I was kept sufficiently informed as to the

processing status of my application using

the Coast Guard's Homeport website

and/or receipt of system generated e-mail

notifications.

4.58 4.52

4.34

4.534.39

4.33

4.53

4.24

4.02

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

The time to process my application and

issue my credential met my expectations.

4.40

4.20 4.224.27

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

The credential I received was accurate

and in good physical condition.

4.574.63 4.59

4.664.60 4.57

4.63 4.61 4.57

4

4.2

4.4

4.6

4.8

5

2012-

07

2013-

07

2014-

07

2015-

07

2016-

07

2017-

07

2018-

07

2019-

07

2020-

07

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The NMC website provided accurate

information and was easy to navigate.

4.174.11

4.03

4.164.07

4.18

4.05 4.02

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

The information and forms received

provided sufficient guidance and were

easy to use.

4.14 4.144.05 4.04

4.144.06

4.17

4.03

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

Based on information available to me, I

was able to submit a complete

application package.

4.324.26 4.21

4.28 4.314.24

4.31 4.264.15

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

The NMC customer service center staff

were professional and able to address my

questions promptly.

4.58 4.54

4.37

4.53 4.55 4.524.60

4.534.43

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

The correspondence, e-mails, and

telephone calls that I received were

accurate regarding my application and

professional in nature.

4.51 4.50

4.344.44

4.564.46

4.534.42 4.36

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

I feel that the overall service received

fully satisfied my needs.

4.514.43

4.24

4.384.50

4.36

4.52

4.354.26

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The Regional Examination Center (REC)

staff were professional and able to assist

with my application processing questions.

4.48 4.454.36

4.46 4.494.44

4.544.45

4.37

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

The REC examination facilities were

suitable for testing and the appropriate

materials were available.

4.19 4.164.22 4.21

4.294.21

4.33

4.154.05

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

The examinations were appropriate to

the credential for which I applied.

4.234.18

4.23 4.244.30

4.214.27

4.144.20

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

I was kept sufficiently informed as to the

processing status of my application using

the Coast Guard's Homeport website

and/or receipt of system generated e-mail

notifications.

4.614.50

4.324.40 4.47 4.39

4.50

4.304.12

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

The time to process my application and

issue my credential met my expectations.

4.38

4.094.00

4.07

4.33

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

The credential I received was accurate

and in good physical condition.

4.614.53 4.55 4.58 4.59 4.59

4.674.57 4.58

4

4.2

4.4

4.6

4.8

5

2012-

06

2013-

06

2014-

06

2015-

06

2016-

06

2017-

06

2018-

06

2019-

06

2020-

06

"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The NMC website provided accurate

information and was easy to navigate.

4.164.05 4.02

4.13 4.154.23

4.134.23

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

The information and forms received

provided sufficient guidance and were

easy to use.

4.164.06 4.03

4.164.08

4.19

4.054.15

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

Based on information available to me, I

was able to submit a complete

application package.

4.294.21

4.154.27

4.33 4.304.37

4.274.37

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

The NMC customer service center staff

were professional and able to address my

questions promptly.

4.54 4.48

4.30

4.44

4.58 4.53

4.664.60

4.53

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

The correspondence, e-mails, and

telephone calls that I received were

accurate regarding my application and

professional in nature.

4.594.48

4.22

4.45 4.50 4.484.59 4.54 4.48

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

I feel that the overall service received

fully satisfied my needs.

4.51

4.38

4.11

4.43 4.45 4.464.56

4.45 4.44

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The Regional Examination Center (REC)

staff were professional and able to assist

with my application processing questions.

4.484.42

4.25

4.48 4.48 4.484.55 4.55

4.47

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

The REC examination facilities were

suitable for testing and the appropriate

materials were available.

4.23 4.254.13

4.22 4.26 4.304.41

4.26 4.22

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

The examinations were appropriate to

the credential for which I applied.

4.21 4.20 4.17 4.22 4.24 4.254.36

4.304.21

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

I was kept sufficiently informed as to the

processing status of my application using

the Coast Guard's Homeport website

and/or receipt of system generated e-mail

notifications.

4.604.51

4.17

4.40 4.46 4.444.56

4.424.34

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

The time to process my application and

issue my credential met my expectations.

4.42

4.094.16 4.14

4.37

4.014

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

The credential I received was accurate

and in good physical condition.

4.704.59

4.474.56

4.63 4.62 4.644.56 4.60

4

4.2

4.4

4.6

4.8

5

2012-

05

2013-

05

2014-

05

2015-

05

2016-

05

2017-

05

2018-

05

2019-

05

2020-

05

"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The NMC website provided accurate

information and was easy to navigate.

4.174.08

4.014.06

4.17 4.16 4.15 4.154.23

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

The information and forms received

provided sufficient guidance and were

easy to use.

4.23

4.08 4.05 4.064.14 4.10 4.13 4.13

4.20

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

Based on information available to me, I

was able to submit a complete

application package.

4.334.27

4.224.28 4.31 4.32 4.34

4.28

4.41

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

The NMC customer service center staff

were professional and able to address my

questions promptly.

4.55 4.52

4.32

4.514.58

4.48

4.644.58

4.48

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

The correspondence, e-mails, and

telephone calls that I received were

accurate regarding my application and

professional in nature.

4.584.50

4.364.47 4.53

4.434.58

4.51 4.47

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

I feel that the overall service received

fully satisfied my needs.

4.56

4.42

4.26

4.43 4.474.37

4.57

4.42

4.54

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The Regional Examination Center (REC)

staff were professional and able to assist

with my application processing questions.

4.514.43

4.36 4.404.51 4.51 4.56 4.52 4.54

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

The REC examination facilities were

suitable for testing and the appropriate

materials were available.

4.32

4.164.22 4.21

4.32 4.28 4.25 4.254.32

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

The examinations were appropriate to

the credential for which I applied.

4.274.18 4.13

4.23 4.26 4.264.21 4.22

4.32

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

I was kept sufficiently informed as to the

processing status of my application using

the Coast Guard's Homeport website

and/or receipt of system generated e-mail

notifications.

4.644.51

4.274.45 4.43 4.39

4.574.41 4.40

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

The time to process my application and

issue my credential met my expectations.

4.50

4.20 4.23 4.22

4.40

4.04

4.23

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

The credential I received was accurate

and in good physical condition.

4.704.64

4.484.61 4.60

4.65 4.63 4.62 4.61

4

4.2

4.4

4.6

4.8

5

2012-

04

2013-

04

2014-

04

2015-

04

2016-

04

2017-

04

2018-

04

2019-

04

2020-

04

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The NMC website provided accurate

information and was easy to navigate.

4.05 4.07 4.07 4.074.16 4.13 4.15

4.21 4.17

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

The information and forms received

provided sufficient guidance and were

easy to use.

4.174.09 4.09 4.11 4.15 4.13

4.20 4.214.16

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

Based on information available to me, I

was able to submit a complete

application package.

4.28 4.27 4.264.32 4.36

4.314.37 4.39 4.34

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

The NMC customer service center staff

were professional and able to address my

questions promptly.

4.474.54

4.36

4.51 4.554.49

4.69 4.654.55

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

The correspondence, e-mails, and

telephone calls that I received were

accurate regarding my application and

professional in nature.

4.52 4.51

4.364.50 4.55

4.474.58 4.59 4.53

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

I feel that the overall service received

fully satisfied my needs.

4.47 4.49

4.29

4.45 4.47

4.33

4.594.54 4.56

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The Regional Examination Center (REC)

staff were professional and able to assist

with my application processing questions.

4.42 4.424.35

4.494.59

4.43

4.61 4.58 4.55

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

The REC examination facilities were

suitable for testing and the appropriate

materials were available.

4.20 4.16 4.14

4.264.36 4.36

4.30 4.344.27

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

The examinations were appropriate to

the credential for which I applied.

4.21 4.194.14

4.234.31 4.33 4.31 4.28 4.24

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

I was kept sufficiently informed as to the

processing status of my application using

the Coast Guard's Homeport website

and/or receipt of system generated e-mail

notifications.

4.574.47

4.314.49 4.50

4.35

4.55 4.49 4.53

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

The time to process my application and

issue my credential met my expectations.

4.40

4.25 4.29 4.28

4.46

4.27

4.44

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

The credential I received was accurate

and in good physical condition.

4.654.56

4.504.58 4.60

4.52

4.71 4.68 4.64

4

4.2

4.4

4.6

4.8

5

2012-

03

2013-

03

2014-

03

2015-

03

2016-

03

2017-

03

2018-

03

2019-

03

2020-

03

"Serving the Nation's Mariners"For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The NMC website provided accurate

information and was easy to navigate.

4.08 4.05 4.06 4.094.15 4.12

4.17 4.17

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

The information and forms received

provided sufficient guidance and were

easy to use.

4.114.06 4.07

4.15 4.154.05

4.18 4.19 4.21

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

Based on information available to me, I

was able to submit a complete

application package.

4.28 4.25 4.244.34 4.32 4.31

4.394.32 4.36

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

The NMC customer service center staff

were professional and able to address my

questions promptly.

4.544.44

4.364.47 4.48 4.46

4.65 4.62 4.63

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

The correspondence, e-mails, and

telephone calls that I received were

accurate regarding my application and

professional in nature.

4.574.48

4.364.48 4.43 4.44

4.574.64 4.59

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

I feel that the overall service received

fully satisfied my needs.

4.47 4.45

4.23

4.474.42

4.29

4.584.52

4.59

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The Regional Examination Center (REC)

staff were professional and able to assist

with my application processing questions.

4.46 4.434.32

4.48 4.47 4.46

4.60 4.62 4.58

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

The REC examination facilities were

suitable for testing and the appropriate

materials were available.

4.094.20 4.22

4.26 4.264.14

4.26

4.414.30

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

The examinations were appropriate to

the credential for which I applied.

4.23 4.24

4.12

4.26 4.23 4.204.30 4.32

4.28

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

I was kept sufficiently informed as to the

processing status of my application using

the Coast Guard's Homeport website

and/or receipt of system generated e-mail

notifications.

4.644.53

4.30

4.50 4.47

4.26

4.52 4.53 4.58

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

The time to process my application and

issue my credential met my expectations.

4.37

4.18

4.324.26

4.45

4.09

4.46

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

The credential I received was accurate

and in good physical condition.

4.644.54 4.54

4.61 4.594.49

4.65 4.67 4.67

4

4.2

4.4

4.6

4.8

5

2012-

02

2013-

02

2014-

02

2015-

02

2016-

02

2017-

02

2018-

02

2019-

02

2020-

02

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The NMC website provided accurate

information and was easy to navigate.

4.034.14

4.064.16 4.17

4.124.05

4.27

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

The information and forms received

provided sufficient guidance and were

easy to use.

4.02

4.154.24

4.17 4.174.10 4.14

4.25

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

Based on information available to me, I

was able to submit a complete

application package.

4.244.32

4.41

4.284.33 4.30 4.34

4.12

4.38

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

The NMC customer service center staff

were professional and able to address my

questions promptly.

4.484.54

4.494.42

4.544.49

4.604.53

4.62

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

The correspondence, e-mails, and

telephone calls that I received were

accurate regarding my application and

professional in nature.

4.484.54 4.53 4.48

4.544.47

4.55

4.29

4.59

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

I feel that the overall service received

fully satisfied my needs.

4.394.49

4.43 4.434.54

4.37

4.55

4.42

4.58

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc

National Maritime Center's Average Customer

Response by Question on the Performance of the

Mariner Credentialing Program

1- Strongly Disagree, 2-Disagree, 3-Neutral, 4-Agree, and 5-Strongly Agree

The Regional Examination Center (REC)

staff were professional and able to assist

with my application processing questions.

4.454.51

4.30

4.454.55 4.52

4.584.51

4.59

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

The REC examination facilities were

suitable for testing and the appropriate

materials were available.

4.05

4.31

4.13

4.28 4.324.26

4.35 4.394.33

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

The examinations were appropriate to

the credential for which I applied.

4.134.23 4.21 4.25 4.29

4.23 4.23

4.50

4.29

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

I was kept sufficiently informed as to the

processing status of my application using

the Coast Guard's Homeport website

and/or receipt of system generated e-mail

notifications.

4.55 4.59

4.21

4.49 4.52

4.344.51

4.25

4.57

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

The time to process my application and

issue my credential met my expectations.

4.254.34

4.19

4.42 4.42

4.18

4.36

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

The credential I received was accurate

and in good physical condition.

4.574.61

4.73

4.564.66

4.564.66

4.48

4.66

4

4.2

4.4

4.6

4.8

5

2012-

01

2013-

01

2014-

01

2015-

01

2016-

01

2017-

01

2018-

01

2019-

01

2020-

01

"Serving the Nation's Mariners"

For More information on improvements to the Mariner Credentialing Program, visit http:www.uscg.mil/nmc