PERSONAL INFORMATION Mahmoud Kamal

Tecom, Dubai (United Arab Emirates)

(+971) 567 205 201

eng.mahmoud@hotmail.it

Date of birth 8 Jan 1990 – Saudi Arabia | Nationality Egyptian

EDUCATION AND TRAINING

OBJECTIVES Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company, also to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization.

Sep 2007–May 2011 Bachelor of Science in Information Systems Management EQF level 6

Future University, Cairo (Egypt)

• Microeconomics and business finance

• C++ programming

• Accounting and statistics

• Web systems development

• Electronic commerce and electronic communication

• Global information systems management

Soft skills from “Etisalat Academy" • Leadership skills for supervisors - Communicate & coach MGT-545

• Conflict management - Dealing with difficult people & situations COM-181

• Influence and persuasion (Getting right things done) COM-295

• Creativity, problem solving & decision making MGT-103

• Diversity management utilizing cultural diversity in the workplace MGT-635

• Competitive selling using cross and up selling techniques SLS-262

• Emotional intelligence for leadership excellence MGT-185

• Critical thinking & problem solving MGT-755

• Advanced strategic management MGT-615

IT Certificates • CDMM; Certified digital media master diploma, online and certified.

• CCNA; Cisco Certified Network Associate.

• Cisco IT Essentials PC Hardware & Software (Advanced).

• MCSA; Microsoft Certified solutions associate 2012.

• ICDL; International computer driving license.

• Microsoft Office Specialist.

• Blackberry 10 Customer Care Expert.

Communication skills • Dynamic, Creative and adaptable.

• Very good and honor communication and presentation skills.

• Managed to work several times in situation where teamwork is essentially needed.

• Committed and willing to learn.

• Ability to work under pressure and real hard worker.

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WORK EXPERIENCE

Oct 2014–Present Account Manager Alsayegh Media, (United Arab Emirates)

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met. - Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.

• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.

• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.

• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support. - Communicates the client's goals and represent the client's interests to the team.

• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Aug 2012–Oct 2014 Social Media Manager Etisalat, (United Arab Emirates)

• Create, implement and monitor comprehensive social media strategies- A strong emphasis will be placed on developing SM strategy and other targeted communications channels.

• Community engagement for different products/services.- Implement a variety of tactics and techniques based on different situations and circumstances and reputation enhancement.

• Responds to customer queries in friendly, professional and supportive way.- Deals with inquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.

• Identifies the nature of customer`s inquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.

• Escalates customer’s issues to officer or complaints team if satisfactory outcome for the customer cannot be achieved via standard procedures.

Jan 2012–Jul 2012 Social Media Executive Mondelēz International – Kraft Foods, (Saudi Arabia)

• Create daily content for multiple social media platforms.

• Measure and optimize content based on analysis.

• Develop social media program initiatives to improve community size and engagement.

• Communicate on a daily basis with clients to maintain awareness of updates and offerings.

• Find and implement new social strategies, tools and tactics as they develop.

• Fill out bi-monthly and monthly reports based on existing campaigns and overall community growth.

• Become fully immersed in the company brand and culture.

Feb 2007–Present Business Owner Speed Net For Computer Systems, (Egypt)

• Marketing; Social media marketing, internet marketing, offline marketing.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.

• Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.

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