Mahmoud Kamal CV
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Transcript of Mahmoud Kamal CV
PERSONAL INFORMATION Mahmoud Kamal
Tecom, Dubai (United Arab Emirates)
(+971) 567 205 201
Date of birth 8 Jan 1990 – Saudi Arabia | Nationality Egyptian
EDUCATION AND TRAINING
OBJECTIVES Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company, also to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization.
Sep 2007–May 2011 Bachelor of Science in Information Systems Management EQF level 6
Future University, Cairo (Egypt)
• Microeconomics and business finance
• C++ programming
• Accounting and statistics
• Web systems development
• Electronic commerce and electronic communication
• Global information systems management
Soft skills from “Etisalat Academy" • Leadership skills for supervisors - Communicate & coach MGT-545
• Conflict management - Dealing with difficult people & situations COM-181
• Influence and persuasion (Getting right things done) COM-295
• Creativity, problem solving & decision making MGT-103
• Diversity management utilizing cultural diversity in the workplace MGT-635
• Competitive selling using cross and up selling techniques SLS-262
• Emotional intelligence for leadership excellence MGT-185
• Critical thinking & problem solving MGT-755
• Advanced strategic management MGT-615
IT Certificates • CDMM; Certified digital media master diploma, online and certified.
• CCNA; Cisco Certified Network Associate.
• Cisco IT Essentials PC Hardware & Software (Advanced).
• MCSA; Microsoft Certified solutions associate 2012.
• ICDL; International computer driving license.
• Microsoft Office Specialist.
• Blackberry 10 Customer Care Expert.
Communication skills • Dynamic, Creative and adaptable.
• Very good and honor communication and presentation skills.
• Managed to work several times in situation where teamwork is essentially needed.
• Committed and willing to learn.
• Ability to work under pressure and real hard worker.
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WORK EXPERIENCE
Oct 2014–Present Account Manager Alsayegh Media, (United Arab Emirates)
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met. - Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support. - Communicates the client's goals and represent the client's interests to the team.
• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.
Aug 2012–Oct 2014 Social Media Manager Etisalat, (United Arab Emirates)
• Create, implement and monitor comprehensive social media strategies- A strong emphasis will be placed on developing SM strategy and other targeted communications channels.
• Community engagement for different products/services.- Implement a variety of tactics and techniques based on different situations and circumstances and reputation enhancement.
• Responds to customer queries in friendly, professional and supportive way.- Deals with inquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
• Identifies the nature of customer`s inquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
• Escalates customer’s issues to officer or complaints team if satisfactory outcome for the customer cannot be achieved via standard procedures.
Jan 2012–Jul 2012 Social Media Executive Mondelēz International – Kraft Foods, (Saudi Arabia)
• Create daily content for multiple social media platforms.
• Measure and optimize content based on analysis.
• Develop social media program initiatives to improve community size and engagement.
• Communicate on a daily basis with clients to maintain awareness of updates and offerings.
• Find and implement new social strategies, tools and tactics as they develop.
• Fill out bi-monthly and monthly reports based on existing campaigns and overall community growth.
• Become fully immersed in the company brand and culture.
Feb 2007–Present Business Owner Speed Net For Computer Systems, (Egypt)
• Marketing; Social media marketing, internet marketing, offline marketing.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.
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