8/3/2019 lPMO Presentation Final - Chile
1/67
George StringerSenior Vice PresidentFebruary 2011
Nextel Brand Launch ProgramBringing your Brand to Market
Point of Sales Global PMO Presentation
Brand
8/3/2019 lPMO Presentation Final - Chile
2/67
Agenda
Program Summary
The Work
Working
The Workers
An Extension of You
Your Guidance
Who to Call
When
How
Your Guidance
The Money Communicating,
Documenting & Reporting
Start the Work
Comments & Discussion
8/3/2019 lPMO Presentation Final - Chile
3/67
Experience
Program Summary
8/3/2019 lPMO Presentation Final - Chile
4/67
Program Summary
Nextel is revamping and developing new retail channels inorder to enhance the retail channel productivity,efficiently target new consumer segments and introducethe new brand.
Introduce the business to consumer (B2C)segment
Expand the business to business (B2B)segment
In order to accomplish this, Nextel must open new locationsand update the image and quality of existing point ofsales channels to include the new CAPS design, Nextelstores, Kiosks, SIS and other retail and service locations
8/3/2019 lPMO Presentation Final - Chile
5/67
Retail Concept
Successful retailers know that site selection and standingout from your competition by creating an environmentwhere people want to shop are the key factors fordetermining success for any point of sale.
5
If you arent in the rightlocation, and you cantachieve a brand imagethat separates you fromthe crowd why open the
store at all?
8/3/2019 lPMO Presentation Final - Chile
6/67
8/3/2019 lPMO Presentation Final - Chile
7/67
Experience
The Work
(Location Summaries
Channel Program)
8/3/2019 lPMO Presentation Final - Chile
8/67
Targeted - Chile
# Revamp by 2011 # Additional (New) by 2011
5 #Caps 3 # Caps
0 # Kiosks (Direct) 0 # Kiosks (Direct)
0 # Kiosks (In-direct) 35 # Kiosks (In-direct)
0 # SIS 6 # New Nextel Store
0 # New Nextel Store 35 # New Nextel Store Express
0 # Dealer Stores 0 # Dealer Stores
8/3/2019 lPMO Presentation Final - Chile
9/67
Location Assumptions
Assumes accelerated vendor engagement
Assumes 30 day construction period
Assumes 30 day permit schedule excepting ARG with 60days (Level of intervention per CAP will be defined together
with the market)
The nation wide number of Kiosk and SIS is considered forreplacement
Assumes CAP simultaneous location closures of one (1)
8/3/2019 lPMO Presentation Final - Chile
10/67
Experience
Working
(JLL Responsibilities)
8/3/2019 lPMO Presentation Final - Chile
11/67
8/3/2019 lPMO Presentation Final - Chile
12/67
Scope
Schedule
Budget
8/3/2019 lPMO Presentation Final - Chile
13/67
Summary - JLL Construction Works Responsibilities
Scope- Develop supplier scopes of work with a focus
on cost efficiency- Ensure scopes of work are in compliance
with the Brand- Actively manage change order requests- Interface with NI Workgroups as needed
- Conduct weekly site visits (or more asneeded)- Site Commissioning- Punch List
Schedule- Ensure project level compliance with the
program schedule
- Ensure each phase of construction is timely- Supplement resources as necessary
Budget- Request purchase orders (Business as Usual)- Track project financials- Review, approve, amend vendor payment
applications
- Issue requests for payment- Financial classification CapEx/OpEx
Vendor Management- Client Representative upon Governmen
Authorities- Architect- General Contractor- Signage Manufacturer- Fixture Manufacturer
- Behavior / Safety- Quality of Work- Compliance with work plans- Compliance with government regulatio- Timely
Reporting*
- Finance- Schedule- Project File (Incld. Progress Photos)
*More to follow on Reportin
8/3/2019 lPMO Presentation Final - Chile
14/67
Experience
An extension of you
(Jones Lang LaSalle)
8/3/2019 lPMO Presentation Final - Chile
15/67
STRATEGY1.
TRANSACTION MANAGEMENT2.
PROJECTDEVELOPMENTSERVICES
3.
Site selectionmanagement
LOI / Lease / PSANegotiations
Rollout expertise
Constructioncostmanagement
Design /permittingoversight
Construction Renovations /
rebranding
Customeranalytics
Salesforecasting
Tools andtechnology
RETAIL PORTFOLIO MANAGEMENT4.
Corporate Retail SolutionsScope of Services
FacilitiesManagement
AssetManagement
LeaseAdministration
CapitalMarkets
15
Mobile EngineeringServices
Supply ChainLogistics
Energy &Sustainability
8/3/2019 lPMO Presentation Final - Chile
16/67
Culture collaboration, innovation, excellence
Citizenship and
Stewardship
WorkplaceAdvocacy
IndustryRecognition
ServiceRecognition
GeneralMotors
Coca-Cola Motorola
Proctor &Gamble
8/3/2019 lPMO Presentation Final - Chile
17/67
Exceptional Retail Real Estate Experience
8/3/2019 lPMO Presentation Final - Chile
18/67
Project Leadership Team(Global PMO)
Spanish speaking empl
E
E
E
Channel Brand
C C
C
C
CB
B
B
BB
C B E
8/3/2019 lPMO Presentation Final - Chile
19/67
19
Chile local PMO
MercedesBalmaceda
SLAMarket Lead
Antonio RojasLead/Corp PM &
CAPS
Rene SociasKiosk/SIS PM
Rodrigo GarciaKiosk/SIS PM
TBDAssistant
Office at Chile
Permits(outsourced) fee
per site
8/3/2019 lPMO Presentation Final - Chile
20/67
Experience
Who to Call Part 1
(JLL Local PMO Leadership)
8/3/2019 lPMO Presentation Final - Chile
21/67
Responsible for SLAProjects.
Single point ofresponsibility for SLA localPMO resources
Supports the
implementation in theregion, ensuring projectcompliance and overseeingits development and clientneeds fulfillment (scope,schedule, & budget).
Mercedes Balmaceda
Experience
Ms. Balmaceda is a Senior Project Manager forJones Lang LaSalle in Argentina as part of theProject Management and Corporate Propertyservices team. Currently she coordinates one-
site as well as multisite projects for differentclient accounts. Her responsibilities alsoinclude overseeing the work of thearchitectural development of the projectsensuring that budget, time schedule andquality targets are achieved from project toproject.
She has large experience working in all theSLA Countries. Recently she has led a multisiteproject for Cisco System, which includes thetechnology upgrade of Cisco offices in BuenosAires, Sao Paulo, Rio de Janeiro and Mxicoand the fully renovation of MicrosoftHeadquarters in Buenos Aires. Previously, shewas the responsible for Experian new offices fit
out in Santiago de Chile.
SLA Market LeadSenior Project Manager, LEED AP10 years industry experienceBuenos Aires, Argentina
Representative Clients:
8/3/2019 lPMO Presentation Final - Chile
22/67
Experience
Who to Call Part 2
(JLL Senior Leadership)
8/3/2019 lPMO Presentation Final - Chile
23/67
Responsible for thedelivery of all constructionworks (scope, schedule, &budget)
Single point of
responsibility for local PMOresources and workproduct related to channeland points of sale
Responsible for vendormanagement
(Architecture, GeneralContracting, Signage Mfg., 23
George Stringer
Experience
Mr. Stringer is a senior leader within the firmand focuses on client satisfaction,performance management and employee
growth. He currently serves as a globalexecutive oversight manager focusing onconstruction and renovation projects andprograms. He has direct experience in morethan 65 countries. Most recently George hasserved as the single point of responsibility forthe global delivery of Project Management
services for Whirlpool Corporation and thedelivery of a multi-site program for Medtronicacross Europe with works valued in excess of$350 million in capital spend. George hasbeen in service to more than 20 S&P 500customers over his past 12 years with JonesLang LaSalle.
Global Construction Mgr. &Executive OversightSenior Vice President16 years industry experienceColumbus, OH
Representative Clients:
http://3.bp.blogspot.com/_AcBUSVxs82w/TMCAavMMIRI/AAAAAAAAieE/tyXyWVVQPsE/s1600/Deutsche_Bank_Logo.jpeghttp://www.itnewsafrica.com/wp-content/uploads/2010/10/wpp_group_logo.gif8/3/2019 lPMO Presentation Final - Chile
24/67
Responsible for themanagement of the GlobalPMO office with anemphasis on consistencyin the deployment of thenew brand
Integrator of both theBrand and Channelinitiatives to ensureprogram delivery
Management andreallocation of resources
Brand expertise and rolloutguidance 24
Adam Cook
Experience
Mr. Cook has worked extensively with JonesLang LaSalles client base to develop brand
implementation programs. His experienceincludes the complete implementation ofretail brands across the store experience,online and across branded assets.Streamlined implementation and costconscious design adaptation are specialtiesthat Mr. Cook brings to every program. Hiswork assisting clients with brand launches hasgarnered many awards and public speakingevents, but most importantly he ensures thathis clients brands have a lasting emotionalconnection for the consumer.
Global PMO ManagerSenior Project Manager10 years industry experienceChicago, IL
Representative Clients:
8/3/2019 lPMO Presentation Final - Chile
25/67
Responsible for scope,schedule, and budget ofbranded elements
Facilitator of brandworkgroup alignmentacross NII and Local NextelMarkets
Supports the developmentof implementationsolutions for website,packaging and graphics tobe rolled out by Nextel
business departments 25
Ethan Lacombe
Experience
Mr. Lacombe has over 13 years of diverseexperience in project management, with afocus on budget and schedule monitoring. Hehas performed design & implementationmanagement for a variety of corporateidentities and luxury brand projects. Mr.Lacombe earned his BA in Architecture fromYale University, and his MBA in Finance fromthe University of Houston. Mr. Lacombe isalso active with the Chicago chapters of AIA
and ULI.
Global Brand ManagerSenior Project Manager13 years industry experienceChicago, IL
Representative Clients:
http://www.massageenvy.com/massage-envy-spa.aspx8/3/2019 lPMO Presentation Final - Chile
26/67
Global FinanceMgr.
Operations Director12 years industry
experienceAtlanta, GA
Brand and Channel spendanalysis
OperationsBudget/Forecast Reporting
Oversight & Managementof PO & Invoice process
26
Experience
Mr. Manganelli currently serves as a RegionalOperations director for Jones Lang LaSalle. He
establishes financial process and controls forglobal client programs and is a founder of theGlobal Principal Platform, a da Vinci Awardwinning innovation that allows clients toutilize Jones Lang LaSalle as a principalcontractor to reduce risk on global capitalprograms. Recently, Mr. Manganelli set upfinancial platforms for programs with AT&T,Bridgestone Firestone, CA Technologies andMerck.Representative Clients:
8/3/2019 lPMO Presentation Final - Chile
27/67
Experience
When
(Schedule Summaries)
8/3/2019 lPMO Presentation Final - Chile
28/67
8/3/2019 lPMO Presentation Final - Chile
29/67
When
Now
Sites that are currently in process will be implementedwith current Nextel Vendors. (Architects, GCs, Signage,Fixtures)
CAPs
New Locations
Kiosks
Each site within the portfolio should be evaluated forinvestment level
Post RFQ
(March) Cutover to Local Procurement Selected Vendors
8/3/2019 lPMO Presentation Final - Chile
30/67
30
Advance RFQ Process New Locations & Kiosk*
VendorEng.
TechnicalSurveys
Drawings /Brand
Books
Ordering /Fabrication
Day 1 Construction Works
Approvals
Permitting
Program CompletionConstruction Works
= Nextel & Landlord
Approvals
*This process will be used until RFQ process is complete late March / early
Signage covers used to this point.
8/3/2019 lPMO Presentation Final - Chile
31/67
31
Post RFQ Process New/Existing Locations & Kiosk
RFI
RFP
TechnicalSurveys
Drawings /
BrandBooks
Ordering /Fabrication
Day 1 ConstructionWorks
Prototype
Approvals
Permitting
Program CompletionConstruction Works
= NII Approval
= Nextel & Landlord
Approval
Potential Cutover
Signage covers used to this point.
8/3/2019 lPMO Presentation Final - Chile
32/67
Rebrand / Rebrand & Revamp
RFI
RFP
TechnicalSurveys
Drawings /
BrandBooks
Bids
Ordering /Fabrication
Rebrand
Prototype
Approvals
Permitting
= NII Approval
= Nextel Approval
RevampSignage covers used to this point.
8/3/2019 lPMO Presentation Final - Chile
33/67
Experience
How
(Approach & Process)
8/3/2019 lPMO Presentation Final - Chile
34/67
34
Revamp
Prototyping TechnicalSurveys
Fixture
Fabrication
DesignRefineme
ntDesign
Renovation Works
DesignApproval
NextelDesign
Approval
ProjectClose
Government
Approvals
LandlordApproval
Time
8/3/2019 lPMO Presentation Final - Chile
35/67
35
Rebrand then Revamp
Time
8/3/2019 lPMO Presentation Final - Chile
36/67
36
Kiosk / SIS Replacement
Prototyping TechnicalSurveys
Fixture
Fabrication
DesignRefineme
nt
1 for 1Selection
KioskSwapWorks
DesignApproval
NextelApproval
ProjectClose
Government
Approvals
LL / StoreMgr.
Approval
Time
8/3/2019 lPMO Presentation Final - Chile
37/67
37
New Construction
Prototyping TechnicalSurveys
Fixture
Fabrication
DesignRefineme
nt
Recommend
Renovation Works
DesignApproval
NextelDesign
Approval
ProjectClose
Government
Approvals
LandlordApproval
SiteSelection
Time
8/3/2019 lPMO Presentation Final - Chile
38/67
Experience
Your Guidance
(Nextel Responsibilities)
8/3/2019 lPMO Presentation Final - Chile
39/67
8/3/2019 lPMO Presentation Final - Chile
40/67
Nextel Markets Responsibilities
Site List- Loading to Site Tracker (Inclusive of lease data)- Confirm sites for 21 September launch- Identify store closure restrictions- Commit to the project schedule
Brand Controls
- Commit to the brand- Support efforts to ensure consistency in the
rollout of construction works
Approvals
- Identify Store layout approver (NextelEmployee)
- Identify Purchase Order approver (NextelEmployee)
- Identify Invoice processing contact (NextelEmployee)
Management- Security Service Provider- ATM Service Provider- Data & Telecom Service Provider- Other services
Financials
- Receive PO Request forms and process- Receive Recommendation For Payment
forms and process- Commit to the project budget
8/3/2019 lPMO Presentation Final - Chile
41/67
Experience
The Money
(PO & AP Process Flow)
8/3/2019 lPMO Presentation Final - Chile
42/67
8/3/2019 lPMO Presentation Final - Chile
43/67
43
Quote
APPROVEDVENDOR
Purchase Order Process
NEXTELMARKET
NII JLL
Review &Batch
Enter PO inlocal
system
Issue PO tovendor
PO to
vendorperformwork
Purchase Order Request Process
Local PO &ApprovalProcess
ApproveGlobal
PMO (JLL)
8/3/2019 lPMO Presentation Final - Chile
44/67
Purchase Order Process JLL Activities
44
8/3/2019 lPMO Presentation Final - Chile
45/67
8/3/2019 lPMO Presentation Final - Chile
46/67
Purchase Order Process Discussion Points
46
8/3/2019 lPMO Presentation Final - Chile
47/67
47
APPROVEDVENDOR
Invoice Process
NEXTELMARKET
NII JLL
InvoiceInvoice
Approval
Invoice toAP for
payment
Checkagainst
budget
NII FinanceReconciles
Report toNII Finance
Invoice Process
Payment
8/3/2019 lPMO Presentation Final - Chile
48/67
Invoice Process JLL Activities
48
8/3/2019 lPMO Presentation Final - Chile
49/67
Invoice Process Nextel Activities
49
8/3/2019 lPMO Presentation Final - Chile
50/67
Invoice Process Discussion Points
50
8/3/2019 lPMO Presentation Final - Chile
51/67
51
Jones Lang LaSalle Project Management Contacts
Program Finance ManagerProgram Finance ManagerJim Manganelli+1.404.995.2257 (O)[email protected]
Channel ApprovalChannel ApprovalGeorge Stringer+1.513.378.8895 (O)[email protected]
Brand Implementation ApprovalBrand Implementation ApprovalEthan Lacombe+1.312.228.2824 (O)
8/3/2019 lPMO Presentation Final - Chile
52/67
52
Jones Lang LaSalle Local Market Finance Contacts
BrazilBrazilReinaldo Sanches+55.11.3043.6942 (O)[email protected]
MexicoMexicoAlejandro Rosas+52 55 5980 8016 (O)[email protected]
Argentina, Peru, & ChileArgentina, Peru, & ChileDiego Navarro+54 11 4315 1118 Ext110 (O)[email protected]
Provided for country specific tax or accounting information. First contactshould be to Jones Lang LaSalle project contacts
8/3/2019 lPMO Presentation Final - Chile
53/67
Experience
Communicating, Documentation &
Reporting
8/3/2019 lPMO Presentation Final - Chile
54/67
Relationships&
Strategies
LiveSolutions
Managing,Tracking,Reporting
Documenting
8/3/2019 lPMO Presentation Final - Chile
55/67
Retail Environment Program
8/3/2019 lPMO Presentation Final - Chile
56/67
Per Site Data Points
Site Information
Location #
Site Address
Country
Site Phone
Store Hours ofOperation
Date Added toProgram
Site Status (Active,On-hold, Complete,Cancelled)
Investment Level
Project Information
Project Type
Priority #
Contacts w/Details
JLL PM
Store Manager
Landlord
General Contractor
Signage Company Fixture Manufacturer
Material Installations
Signage
Fixtures
Vendor Scorecard
Vendor Scorecard
Documents
Location Lease
Weekly Reports
Correspondence
Permits (Construction, Signage)
Waivers
Invoices
Recommendation for Payment
Meeting Minutes Agendas
Signage Recommendations
Signage Approvals (Nextel, Landlord, PM)
Architecture Recommendations
Architecture Approvals (Nextel, Landlord,
Punch List
Finance Information
Purchase Orders
Payments
Account TR10002/TR10003
CapEx Spend
OpEx Spend
Monthly Spend Forecast
Schedule Project Start Date
Anticipated Completion
Project Completion
Permit Timing (Signage &Building)
Status Stoplight
Photo Log
Current State
Progress Photos
Completion Photos
l i hb d
8/3/2019 lPMO Presentation Final - Chile
57/67
Electronic Dashboards
S d d
8/3/2019 lPMO Presentation Final - Chile
58/67
Program Standard Reports
Program Reports
Total Sites in Program (Current)
Total Sites in Program by Month
Program Completion to Date
Program Completion to Date by ProjectType
Program Completion to Date by ProjectType by Country
Program Forecasted Completion
Program Forecasted Completion byProject Type
Program Forecasted Completion byProject Type by Country
Stoplight Report - %Red/%Yellow/%Green Active in Program
Stoplight Report - %Red/%Yellow/%Green Active in Program by Project
Type
Stoplight Report - %Red/%Yellow/%Green Active in Program by Project
Type by Country
Vendor Score Card
Vendor Average Score, Max, Min, Average Spend,Total Spend, Sites Awarded, Sites Completed, Sitesin Process
Materials Installations
Total Fixture Type and Quantity
Average Fixture Type by Project Type
Total Signage Type and Quantity
Average count of Exterior Signs per Location
Finance Reports
Finance Tracking Spreadsheet
Total Program Spend by CapEx & OpEx
Total Spend by Country CapEx & OpEx
S li h T k
8/3/2019 lPMO Presentation Final - Chile
59/67
Stoplight Tracker
S li h D hb d
8/3/2019 lPMO Presentation Final - Chile
60/67
Stoplight Dashboard
8/3/2019 lPMO Presentation Final - Chile
61/67
61
Documents
8/3/2019 lPMO Presentation Final - Chile
62/67
62
Recommendations
8/3/2019 lPMO Presentation Final - Chile
63/67
63
Completion Photos
8/3/2019 lPMO Presentation Final - Chile
64/67
64
Reports
8/3/2019 lPMO Presentation Final - Chile
65/67
Experience
Start the Work
(Site Tours)
Sit T G l
8/3/2019 lPMO Presentation Final - Chile
66/67
Site Tours Goals
Understand current designs
Assess investment level applications
Assess application of new Brand to the location
Understand current branded assets Relationship building
8/3/2019 lPMO Presentation Final - Chile
67/67
Experience
Comments & Discussion
Top Related