I n t e g r i t y - S e r v i c e - E x c e l l e n c e
Leveraging KM in Support of BRAC Movements
Leveraging KM in Support of BRAC Movements
AFCEA InfoTech ConferenceAFCEA InfoTech Conference
21 October 0921 October 09
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Leveraging KM in Support of BRAC Movements - Agenda
BRAC Movements – Introduction BRAC Movement Events Steps Necessary to Apply KM to BRAC Movements KM techniques used to Capture Tacit & Explicit Knowledge
Knowledge Acquisition Framework KM Tools Utilized to Visualize and Store Knowledge
Eclipse Process Framework Compos - Role-Base Knowledge Base SharePoint Interactive Knowledge Maps
Current State of BRAC Movements Next Steps
Leveraging KM in Support of BRAC Movements
BRAC Movements - Introduction
Defense Base Closure and Realignment Commission
(BRAC) The Congress established the BRAC Commission to ensure the
integrity of the base closure and realignment process.
Commission provides independent review and analysis of the list of military installation recommendations issued by the Department of Defense (DoD)
The Commission's mission is to assess whether the DoD recommendations substantially deviated from the Congressional criteria used to evaluate each military base.
The Commission considers the human impact of the base closures and considers the economic, environmental, and other effects on the surrounding communities.
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Leveraging KM in Support of BRAC Movements
Base and/or Command is notified that they have been selected for a BRAC Move
BRAC POC is Identified/Appointed
The Command Under Discussion sends Tasks to BRAC POC
BRAC POC Establishes Plan in Conjunction with BRAC Command
BRAC POC Reviews Previous BRAC Moves via BRAC Portal
BRAC POC Executes the BRAC Plan for the Move
Identify Personnel Moving/Not Moving to new Location
Conduct Knowledge Transfer, Capture and Cataloging
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BRAC Movements - Events
Leveraging KM in Support of BRAC Movements
Steps Necessary to Apply KM to BRAC Movements
Develop Knowledge Management Plan/Strategy
Determine the Personnel /Positions not Transitioning
Conduct KM Briefings/Training to Individuals participating in the transition
Conduct interviews of all the personnel scheduled not to transition to the new location. These interviews specifically look for the role/position that the person is filling, the tasks/activities that are being performed along with the work products used to perform the task(s) In addition workflows, guidance (SOP, lessons learned, tips and techniques, templates, examples, etc.) are captured
Creating/sending surveys to all the personnel scheduled not to transition to the new location. In order to ascertain knowledge gaps and to verify/supplement the tacit and explicit knowledge uncovered through the interviews.
Create The Knowledge Base/Knowledge Maps: This serves as the library of knowledge captured during the interview and survey process and understanding the flow of knowledge within the command.
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Leveraging KM in Support of BRAC Movements
KM Techniques to Capture Tacit & Explicit Knowledge
Leverage Knowledge Acquisition Framework in to analyze Tacit/Explicit Knowledge captured during the Interview process
Creating/Send surveys to validate Tacit and Explicit knowledge captured during the interview process and to determine/identify knowledge gaps
Capture/Catalog Role Base Knowledge (Explicit Knowledge Capture) Role Tasks Work Product
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Leveraging KM in Support of BRAC Movements
Knowledge Acquisition Framework
Define Domain Knowledge
Decompose Domain Knowledge
Determine Interdependencies
Recognize Knowledge Patterns
DetermineJudgments in Knowledge
Perform Conflict Resolution
Catalog the Knowledge
The Knowledge Acquisition Framework (KAF) provides a repeatable process for identifying, understanding and cataloging the knowledge of the organization during the knowledge audit process.
Leveraging KM in Support of BRAC Movements
Knowledge Acquisition Framework Knowledge Acquisition Framework
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Knowledge Acquisition Framework
Leveraging KM in Support of BRAC Movements
KM Tools Utilized to Visualize and Store Knowledge
Eclipse Process Framework (EPF) Composer – Utilized to catalog role base knowledge captured during the interview and survey process
Microsoft SharePoint – Utilized as the knowledge repository (explicit knowledge: SOP’s, lessons learned, Policies, Procedures), Communities of Practice, Blogs, wikis)
Interactive Knowledge Maps – Utilized to depict knowledge flow and key knowledge holders within the organization
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Role-Based Knowledge Base
Role-Based Knowledge Base is the mechanism to visualize and store Personnel Knowledge (Explicit Knowledge Capture) Role Tasks Work Product
The Role-Based Knowledge Base is developed utilizing the Eclipse Process Framework Composer
Sample Role-Based Knowledge Base SDDC Role Knowledge Base
Leveraging KM in Support of BRAC Movements
Sample Role-Based Knowledge Base SDDC Role Knowledge Base
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Role-Based Knowledge BaseExample
Leveraging KM in Support of BRAC Movements
Knowledge Audit and Gap Assessment
Knowledge Audit and Gap Assessment is a critical part of the Knowledge Management Strategy. The following are the steps necessary to carry out an Knowledge Audit and Gap Assessment Determined existing and potential sinks (data stores),
sources, flows, and constraints, including environmental factors that could influence knowledge flow
Identified and locate explicit and tacit knowledge Created a knowledge map of the taxonomy and flow of
knowledge Identified what knowledge is missing, in order to achieve
goals and objectives and who needs the missing knowledge to perform their duties and execute the mission
Provided recommendations to management regarding the status quo and possible improvements regarding knowledge activities within the organization
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Knowledge Maps
Knowledge Mapping Knowledge Maps serve as visual directories to
other more detailed sources of knowledge.
Knowledge Maps are sustainable; they do not have to be recreated from scratch. Rather, they are continuously enhanced with new knowledge relationships.
Knowledge Maps will determine the most valuable mission-critical knowledge
Leveraging KM in Support of BRAC Movements
SDDC Knowledge Map SDDC Interactive Knowledge Map
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Knowledge Map - Example
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Current State of BRAC Movements
For the latest in BRAC Movements review the January 2009 GAO Report to Congressional Committees on MILITARY BASE REALIGNMENTS AND CLOSURES http://www.gao.gov/new.items/d09217.pdf
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Next Steps
Foster Policies that have a targeted investment in Your Staff providing an environment of knowledge sharing and collaboration
Within your organization determine what knowledge is needed, what knowledge is available and missing, who needs this knowledge, how to retain the knowledge and how will this knowledge be applied
Align your BRAC Plan to take advantage of the knowledge management techniques and tools illustrated as part of this presentation
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Questions?
THANK YOU!THANK YOU!
Anthony J. Rhem, Ph.D., CKMAnthony J. Rhem, Ph.D., CKMSr. Partner/PresidentSr. Partner/President
A.J. Rhem & Associates, Inc.A.J. Rhem & Associates, Inc.500 North Michigan Ave., Suite 300500 North Michigan Ave., Suite 300Chicago, Illinois 60611Chicago, Illinois 60611312-396-4024 (office)312-396-4024 (office)
[email protected]@ajrhem.comwww.ajrhem.comwww.ajrhem.com
For Further information on Knowledge Management: For Further information on Knowledge Management:
““UML for Developing Knowledge Management Systems”UML for Developing Knowledge Management Systems”
By, Anthony J. Rhem, Ph.D., By, Anthony J. Rhem, Ph.D., Auerbach Publications, 2005