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Leveraging KM in Support of BRAC Movements

Leveraging KM in Support of BRAC Movements

AFCEA InfoTech ConferenceAFCEA InfoTech Conference

21 October 0921 October 09

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Leveraging KM in Support of BRAC Movements - Agenda

BRAC Movements – Introduction BRAC Movement Events Steps Necessary to Apply KM to BRAC Movements KM techniques used to Capture Tacit & Explicit Knowledge

Knowledge Acquisition Framework KM Tools Utilized to Visualize and Store Knowledge

Eclipse Process Framework Compos - Role-Base Knowledge Base SharePoint Interactive Knowledge Maps

Current State of BRAC Movements Next Steps

Leveraging KM in Support of BRAC Movements

BRAC Movements - Introduction

Defense Base Closure and Realignment Commission

(BRAC) The Congress established the BRAC Commission to ensure the

integrity of the base closure and realignment process.

Commission provides independent review and analysis of the list of military installation recommendations issued by the Department of Defense (DoD)

The Commission's mission is to assess whether the DoD recommendations substantially deviated from the Congressional criteria used to evaluate each military base.

The Commission considers the human impact of the base closures and considers the economic, environmental, and other effects on the surrounding communities.

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Leveraging KM in Support of BRAC Movements

Base and/or Command is notified that they have been selected for a BRAC Move

BRAC POC is Identified/Appointed

The Command Under Discussion sends Tasks to BRAC POC

BRAC POC Establishes Plan in Conjunction with BRAC Command

BRAC POC Reviews Previous BRAC Moves via BRAC Portal

BRAC POC Executes the BRAC Plan for the Move

Identify Personnel Moving/Not Moving to new Location

Conduct Knowledge Transfer, Capture and Cataloging

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BRAC Movements - Events

Leveraging KM in Support of BRAC Movements

Steps Necessary to Apply KM to BRAC Movements

Develop Knowledge Management Plan/Strategy

Determine the Personnel /Positions not Transitioning

Conduct KM Briefings/Training to Individuals participating in the transition

Conduct interviews of all the personnel scheduled not to transition to the new location. These interviews specifically look for the role/position that the person is filling, the tasks/activities that are being performed along with the work products used to perform the task(s) In addition workflows, guidance (SOP, lessons learned, tips and techniques, templates, examples, etc.) are captured

Creating/sending surveys to all the personnel scheduled not to transition to the new location. In order to ascertain knowledge gaps and to verify/supplement the tacit and explicit knowledge uncovered through the interviews.

Create The Knowledge Base/Knowledge Maps: This serves as the library of knowledge captured during the interview and survey process and understanding the flow of knowledge within the command.

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Leveraging KM in Support of BRAC Movements

KM Techniques to Capture Tacit & Explicit Knowledge

Leverage Knowledge Acquisition Framework in to analyze Tacit/Explicit Knowledge captured during the Interview process

Creating/Send surveys to validate Tacit and Explicit knowledge captured during the interview process and to determine/identify knowledge gaps

Capture/Catalog Role Base Knowledge (Explicit Knowledge Capture) Role Tasks Work Product

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Leveraging KM in Support of BRAC Movements

Knowledge Acquisition Framework

Define Domain Knowledge

Decompose Domain Knowledge

Determine Interdependencies

Recognize Knowledge Patterns

DetermineJudgments in Knowledge

Perform Conflict Resolution

Catalog the Knowledge

The Knowledge Acquisition Framework (KAF) provides a repeatable process for identifying, understanding and cataloging the knowledge of the organization during the knowledge audit process.

Leveraging KM in Support of BRAC Movements

Knowledge Acquisition Framework Knowledge Acquisition Framework

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Knowledge Acquisition Framework

Leveraging KM in Support of BRAC Movements

KM Tools Utilized to Visualize and Store Knowledge

Eclipse Process Framework (EPF) Composer – Utilized to catalog role base knowledge captured during the interview and survey process

Microsoft SharePoint – Utilized as the knowledge repository (explicit knowledge: SOP’s, lessons learned, Policies, Procedures), Communities of Practice, Blogs, wikis)

Interactive Knowledge Maps – Utilized to depict knowledge flow and key knowledge holders within the organization

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Role-Based Knowledge Base

Role-Based Knowledge Base is the mechanism to visualize and store Personnel Knowledge (Explicit Knowledge Capture) Role Tasks Work Product

The Role-Based Knowledge Base is developed utilizing the Eclipse Process Framework Composer

Sample Role-Based Knowledge Base SDDC Role Knowledge Base

Leveraging KM in Support of BRAC Movements

Sample Role-Based Knowledge Base SDDC Role Knowledge Base

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Role-Based Knowledge BaseExample

Leveraging KM in Support of BRAC Movements

Knowledge Audit and Gap Assessment

Knowledge Audit and Gap Assessment is a critical part of the Knowledge Management Strategy. The following are the steps necessary to carry out an Knowledge Audit and Gap Assessment  Determined existing and potential sinks (data stores),

sources, flows, and constraints, including environmental factors that could influence knowledge flow

Identified and locate explicit and tacit knowledge Created a knowledge map of the taxonomy and flow of

knowledge Identified what knowledge is missing, in order to achieve

goals and objectives and who needs the missing knowledge to perform their duties and execute the mission

Provided recommendations to management regarding the status quo and possible improvements regarding knowledge activities within the organization

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Knowledge Maps

Knowledge Mapping Knowledge Maps serve as visual directories to

other more detailed sources of knowledge.

Knowledge Maps are sustainable; they do not have to be recreated from scratch. Rather, they are continuously enhanced with new knowledge relationships.

Knowledge Maps will determine the most valuable mission-critical knowledge

Leveraging KM in Support of BRAC Movements

SDDC Knowledge Map SDDC Interactive Knowledge Map

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Knowledge Map - Example

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Current State of BRAC Movements

For the latest in BRAC Movements review the January 2009 GAO Report to Congressional Committees on MILITARY BASE REALIGNMENTS AND CLOSURES http://www.gao.gov/new.items/d09217.pdf

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Next Steps

Foster Policies that have a targeted investment in Your Staff providing an environment of knowledge sharing and collaboration

Within your organization determine what knowledge is needed, what knowledge is available and missing, who needs this knowledge, how to retain the knowledge and how will this knowledge be applied

Align your BRAC Plan to take advantage of the knowledge management techniques and tools illustrated as part of this presentation

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Questions?

THANK YOU!THANK YOU!

Anthony J. Rhem, Ph.D., CKMAnthony J. Rhem, Ph.D., CKMSr. Partner/PresidentSr. Partner/President

A.J. Rhem & Associates, Inc.A.J. Rhem & Associates, Inc.500 North Michigan Ave., Suite 300500 North Michigan Ave., Suite 300Chicago, Illinois 60611Chicago, Illinois 60611312-396-4024 (office)312-396-4024 (office)

tonyr@ajrhem.comtonyr@ajrhem.comwww.ajrhem.comwww.ajrhem.com

For Further information on Knowledge Management: For Further information on Knowledge Management:

““UML for Developing Knowledge Management Systems”UML for Developing Knowledge Management Systems”

By, Anthony J. Rhem, Ph.D., By, Anthony J. Rhem, Ph.D., Auerbach Publications, 2005