People Generally Remember:
10% of what they hear
30% of what they see
50% of what they hear and see
70% of what they say or write
90% of what they say as they do something
People Generally are able to Apply in practice:
10% of what was presented to them
10% of what was modeled for them
15% of what they had the opportunity to practic with feedback
80% of what they are receiving on-going training to do
Importance of knowing your leadership style
Knowing what work environments that are ideal Help you communicate better Becoming more effective and balanced at leading
others Gives you direction to develop goals and a training
plan to become a better leader Realize that every leader is different and is driven
by different influences
Leadership Activity
Go to a phrase on the wall that you think represents your leadership style Brainstorm what kind of leader is this What are some aspects to this leadership style? Can you name a person with this leadership style? What are the strengths and weakness of this
style?
Would you change your choice? What style would you want leading you?
Managers vs. Leaders Focuses on things Do things right Plan Organize Direct Control Follows the rules
Focus on people Do the right thing Inspire Influence Motivate Build Shape entites
Encourage Creativity
Followers need to be encouraged to express their creativity
Offer challenges to group members
Encourage People to Make Contributions
Encourage involvement from group members Retain the final say over all decisions Support team members to take an active role in
coming up with ideas and plans.
Serve as a role model
They walk the walk and talk the talk. Work on modeling the qualities that you would
like to see in your team members
Be Compassionate
Let people know that you care about their progress
Have a genuine passion and enthusiasm for the projects they work on
Listen and Communicate Effectively
Good leaders should express sincere care and concern for the members of their group both verbally and nonverbally
Have a Positive Attitude
Upbeat, optimistic attitude that serves as a source of inspiration for followers
Motivate Your Volunteers
Be genuinely passionate about ideas or goals Included in the process and offering recognition Praise and rewards for people's accomplishments
Keep Trying New Things
Look to your volunteers for feedback an inspiration. Pay attention to the things that have been effective
in the past Always be on the lookout for new ways to inspire,
motivate and reward group members.
Finding a Project
Find a service project! Volunteer Center of Whatcom County Other Agencies
Meet with the Agency List of tasks that need to be done Date, time, location The kind of volunteers (age, skill levels) Supplies needed Talking points for orientation What the Agnatic will need from you
Before the Project
Make list of tasks in order of importance This will help when it comes to the amount of
volunteers the show up Not enough volunteers: only work on the most
important Too many volunteers: Hand out tasks to groups
Have realistic expectations Think about the worst that could possible happen
and try to prepare for it. Double and triple check your check list
Beginning of the Project
Have a “Check in” area Introduces yourself and other people of
importance. THANK THE VOLUNTEERS FOR COMING Go over safety
Emergencies First AID kits
Brief overview of the project Reason why they are there The impact of the project Discuss community issues that are being addressed Discuss related events in the community, the state, the world!
Reason for orientation and education See the impact they are having on the community Feel a greater part of the whole Gain a improved understanding of the community’s critical
needs Have a better perceptive how to affect change within the issue
area being addressed
Beginning of the Project
Have volunteers introduce themselves Discuss end goal for project
What is most important to get completed
Be thorough in your explanation of the volunteers duties
Go over necessities Ex. Bathrooms, water, food, etc.
The Do’s and Don’ts of the project
During the Project
Keeping volunteers excited and happy to be there Play music Have a dance party to get people warmed up Take funny/silly pictures of the volunteers Volunteer Cheerleader: someone to encourage
them about their work
Reflection
Is a process through which volunteers think about their personal experiences
Check in with volunteers throughout the project
Reflection makes a: Stronger sense of accomplishment Deeper connection to the community Intensifies their understanding of social issue
Balancing Different Personalities
Talk openly and professionally with your volunteers to try to eliminate the problem
Consult with another staff person or volunteer leader who can troubleshoot with you on ways to resolve the problem
Document any incidents immediately and contact the office if you do not feel you can resolve the problem
If a client is causing problem, consult with the agency contact immediately.
Balancing Different Personalities
When have you had to deal with a clashing personality?
How did you handle it?
Would you change how you handled it?
After the Project
Cleaning up Leave the area better then you when you arrived
Recognition Thank them for coming Give “shout outs” to outstanding volunteers
Reflection Evaluation
Encourages volunteers to examine: What they did What they learned How it affected them and community How they will continue to support the social issue
Forms of Reflection: Group discussion Write their experiences One on one
Reflection
Evaluation
Assess the project Helpful for:
Seeing the successful parts of the project Realize what needs to change for next time
Shows the impact of the project on the community Questions to ask yourself
Did you meet the goals of the project? Was the project planned, managed and implemented effectively? Did you achieve the objectives of the project?
Reporting back to the agency
Scenario Activity
Pick a partner and work on filling out the Volunteer Project Information Form Come up with solutions for the problem
presented
Scenario #1
You are leading a group of five adults in a project to clean up the yard of a Chore client. Your volunteers have committed to volunteering for two hours and one person has brought a young child. The yard is full of weeds, dead leafs, and the lawn is greatly overgrown. The client has provided you with a lawn mower but that’s it. Half way through the project, the client comes
out of their home and tells one of the volunteers that there are some loose boards on the deck that need to be replaced badly.
Scenario #2
You are in charge of 20 volunteers for a large event put on by a local non-profit. The event starts early in the morning and your group of volunteers are in charge of setting up the event so they’ll need to be there an hour earlier than the event. Five volunteers are half an hour late and two
volunteers are not following directions well.