Leadership Training

“People first follow the person and then the plan.”

~Anonymous

Welcome! Introductions

Hollie Moe Agenda & Goals

Ice Breaker!

People Generally Remember:

10% of what they hear

30% of what they see

50% of what they hear and see

70% of what they say or write

90% of what they say as they do something

People Generally are able to Apply in practice:

10% of what was presented to them

10% of what was modeled for them

15% of what they had the opportunity to practic with feedback

80% of what they are receiving on-going training to do

Importance of knowing your leadership style

Knowing what work environments that are ideal Help you communicate better Becoming more effective and balanced at leading

others Gives you direction to develop goals and a training

plan to become a better leader Realize that every leader is different and is driven

by different influences

Leadership Activity

Go to a phrase on the wall that you think represents your leadership style Brainstorm what kind of leader is this What are some aspects to this leadership style? Can you name a person with this leadership style? What are the strengths and weakness of this

style?

Would you change your choice? What style would you want leading you?

Managers vs. Leaders Focuses on things Do things right Plan Organize Direct Control Follows the rules

Focus on people Do the right thing Inspire Influence Motivate Build Shape entites

Encourage Creativity

Followers need to be encouraged to express their creativity

 Offer challenges to group members

Encourage People to Make Contributions

Encourage involvement from group members Retain the final say over all decisions Support team members to take an active role in

coming up with ideas and plans.

Serve as a role model

They walk the walk and talk the talk. Work on modeling the qualities that you would

like to see in your team members

Be Compassionate

Let people know that you care about their progress

Have a genuine passion and enthusiasm for the projects they work on

Listen and Communicate Effectively

Good leaders should express sincere care and concern for the members of their group both verbally and nonverbally

Have a Positive Attitude

 Upbeat, optimistic attitude that serves as a source of inspiration for followers

Motivate Your Volunteers

Be genuinely passionate about ideas or goals Included in the process and offering recognition Praise and rewards for people's accomplishments

Keep Trying New Things

Look to your volunteers for feedback an inspiration. Pay attention to the things that have been effective

in the past Always be on the lookout for new ways to inspire,

motivate and reward group members.

Break- 10 minutes

Finding a Project

Find a service project! Volunteer Center of Whatcom County Other Agencies

Meet with the Agency List of tasks that need to be done Date, time, location The kind of volunteers (age, skill levels) Supplies needed Talking points for orientation What the Agnatic will need from you

Before the Project

Make list of tasks in order of importance This will help when it comes to the amount of

volunteers the show up Not enough volunteers: only work on the most

important Too many volunteers: Hand out tasks to groups

Have realistic expectations Think about the worst that could possible happen

and try to prepare for it. Double and triple check your check list

Beginning of the Project

Have a “Check in” area Introduces yourself and other people of

importance. THANK THE VOLUNTEERS FOR COMING Go over safety

Emergencies First AID kits

Beginning of the Project

Brief overview of the project

Reasons for orientation and education

Brief overview of the project Reason why they are there The impact of the project Discuss community issues that are being addressed Discuss related events in the community, the state, the world!

Reason for orientation and education See the impact they are having on the community Feel a greater part of the whole Gain a improved understanding of the community’s critical

needs Have a better perceptive how to affect change within the issue

area being addressed

Beginning of the Project

Have volunteers introduce themselves Discuss end goal for project

What is most important to get completed

Be thorough in your explanation of the volunteers duties

Go over necessities Ex. Bathrooms, water, food, etc.

The Do’s and Don’ts of the project

During the Project

Keeping volunteers excited and happy to be there Play music Have a dance party to get people warmed up Take funny/silly pictures of the volunteers Volunteer Cheerleader: someone to encourage

them about their work

Reflection

Is a process through which volunteers think about their personal experiences

Check in with volunteers throughout the project

Reflection makes a: Stronger sense of accomplishment Deeper connection to the community Intensifies their understanding of social issue

Balancing Different Personalities

Talk openly and professionally with your volunteers to try to eliminate the problem

Consult with another staff person or volunteer leader who can troubleshoot with you on ways to resolve the problem

Document any incidents immediately and contact the office if you do not feel you can resolve the problem

If a client is causing problem, consult with the agency contact immediately.

Balancing Different Personalities

When have you had to deal with a clashing personality?

How did you handle it?

Would you change how you handled it?

Boundaries

Time

Realistic goals

Extenuating circumstances

Physical boundaries

After the Project

Cleaning up Leave the area better then you when you arrived

Recognition Thank them for coming Give “shout outs” to outstanding volunteers

Reflection Evaluation

Encourages volunteers to examine: What they did What they learned How it affected them and community How they will continue to support the social issue

Forms of Reflection: Group discussion Write their experiences One on one

Reflection

Evaluation

Assess the project Helpful for:

Seeing the successful parts of the project Realize what needs to change for next time

Shows the impact of the project on the community Questions to ask yourself

Did you meet the goals of the project? Was the project planned, managed and implemented effectively? Did you achieve the objectives of the project?

Reporting back to the agency

Scenario Activity

Pick a partner and work on filling out the Volunteer Project Information Form Come up with solutions for the problem

presented

Scenario #1

You are leading a group of five adults in a project to clean up the yard of a Chore client. Your volunteers have committed to volunteering for two hours and one person has brought a young child. The yard is full of weeds, dead leafs, and the lawn is greatly overgrown. The client has provided you with a lawn mower but that’s it. Half way through the project, the client comes

out of their home and tells one of the volunteers that there are some loose boards on the deck that need to be replaced badly.

Scenario #2

You are in charge of 20 volunteers for a large event put on by a local non-profit. The event starts early in the morning and your group of volunteers are in charge of setting up the event so they’ll need to be there an hour earlier than the event. Five volunteers are half an hour late and two

volunteers are not following directions well.

Resources

www.whatcomvolunteer.org http://www.whatcomvolunteer.org/events/natio

nal-volunteer-week/ http://whatcomvolunteer.galaxydigital.com/

www.handsonnetwork.org http://www.pointsoflight.org/