Download - Kodak Alaris' AIIM 14 Conference Presentation - Process Track - Rod Hughes

#AIIM14 #AIIM14

#AIIM14

Insure a positive experience in your claims process Rod Hughes

General Manager, Software & Solutions Kodak Alaris

@KodakDI

#AIIM14

Are These Your Challenges?

#AIIM14

Are These Your Goals?

Business Growth

Balance Workforce Expertise

Reduce Fraud

Responsive to Policy Holders

More Efficient

Processes

#AIIM14

Exploding Variety and Volume

http://gtresearchnews.gatech.edu/preserving-digital-history/file-types-low-res/

#AIIM14

Handle All Input Dimensions

Format

Source Structu

re

Fax Server Scanner File System

Mail Server

Image Paper PDF Email

Unstructured

Semi-structured

Structured

#AIIM14

Artificial Intelligence Opens New Opportunities

UNDERSTAND PROCESS KNOW

? i !

#AIIM14

Semantic Understanding Extracts Real Meaning

Graphically

Linguistically

Rule Based

Contains “Claim”

#AIIM14

Techniques • Symbolic (barcode)

• Document analytics • Graphic-based • Text-based

• Statistical methods

• Semantic understanding

Advanced Document Classification

LOW

HIGH

Property Claim

Property Underwriting

Customer correspondence

Car claim

#AIIM14

Fast and Correct Processing of Claims

Car

Property

Life

Health

Multi-Topic Processes

Alternative Routing

Adaptive classification

Forward Follow Up Assign

Escalation Mechanism

Response Suggestions

Average Handling Time Reduce

SLA Evaluation

Agent Skills

#AIIM14

Knowledge Powers the Service Center

Data

www

Self Learning Expert Forum

Content Repository Across System Boundaries

Any Content Documents

Free Text Search Intranet Any Source No Administration Versioning

Dynamic Q&A Scripting

#AIIM14

The Power of Self Learning

Trained Model

Training Correct / Incorrect?

Users’ Reactions Feedback No Rule Sets Incorrect Training Correct Agent Result Optimize

Learning by Doing Minimize Errors Document

Artificial Intelligence Dynamic Knowledge

#AIIM14

The Value of AI in Claims Processing

Benefits offered by Information Management Solutions powered by Artificial Intelligence

Responsiveness to policy holders: Understand the true meaning of claims inputs through semantic understanding

More efficient processes: End-to-end claims process automation

Balance workforce expertise: Establish a comprehensive knowledge base

Fraud prevention: Focused data mining

Business growth: Flexibility and scalability through self learning

#AIIM14

Discuss further? See you at booth xxx in the exhibition hall

Do you want to discuss further?

See you at booth 29 in the exhibition hall

Contact me [email protected]

mailto:[email protected]