Kodak Alaris' AIIM 14 Conference Presentation - Process Track - Rod Hughes
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Transcript of Kodak Alaris' AIIM 14 Conference Presentation - Process Track - Rod Hughes
#AIIM14 #AIIM14
#AIIM14
Insure a positive experience in your claims process Rod Hughes
General Manager, Software & Solutions Kodak Alaris
@KodakDI
#AIIM14
Are These Your Challenges?
#AIIM14
Are These Your Goals?
Business Growth
Balance Workforce Expertise
Reduce Fraud
Responsive to Policy Holders
More Efficient
Processes
#AIIM14
Exploding Variety and Volume
#AIIM14
Handle All Input Dimensions
Format
Source Structu
re
Fax Server Scanner File System
Mail Server
Image Paper PDF Email
Unstructured
Semi-structured
Structured
#AIIM14
Artificial Intelligence Opens New Opportunities
UNDERSTAND PROCESS KNOW
? i !
#AIIM14
Semantic Understanding Extracts Real Meaning
Graphically
Linguistically
Rule Based
Contains “Claim”
#AIIM14
Techniques • Symbolic (barcode)
• Document analytics • Graphic-based • Text-based
• Statistical methods
• Semantic understanding
Advanced Document Classification
LOW
HIGH
Property Claim
Property Underwriting
Customer correspondence
Car claim
#AIIM14
Fast and Correct Processing of Claims
Car
Property
Life
Health
Multi-Topic Processes
Alternative Routing
Adaptive classification
Forward Follow Up Assign
Escalation Mechanism
Response Suggestions
Average Handling Time Reduce
SLA Evaluation
Agent Skills
#AIIM14
Knowledge Powers the Service Center
Data
www
Self Learning Expert Forum
Content Repository Across System Boundaries
Any Content Documents
Free Text Search Intranet Any Source No Administration Versioning
Dynamic Q&A Scripting
#AIIM14
The Power of Self Learning
Trained Model
Training Correct / Incorrect?
Users’ Reactions Feedback No Rule Sets Incorrect Training Correct Agent Result Optimize
Learning by Doing Minimize Errors Document
Artificial Intelligence Dynamic Knowledge
#AIIM14
The Value of AI in Claims Processing
Benefits offered by Information Management Solutions powered by Artificial Intelligence
Responsiveness to policy holders: Understand the true meaning of claims inputs through semantic understanding
More efficient processes: End-to-end claims process automation
Balance workforce expertise: Establish a comprehensive knowledge base
Fraud prevention: Focused data mining
Business growth: Flexibility and scalability through self learning
#AIIM14
Discuss further? See you at booth xxx in the exhibition hall
Do you want to discuss further?
See you at booth 29 in the exhibition hall
Contact me [email protected]