Journal of Service Research
Editor: A. Parasuraman University of Miami
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A Brief Overview of JSR Founded by Roland Rust in 1998 Published by SAGE Publications Sponsored by Center for Excellence in
Service, University of Maryland Four issues per year
First issue: Vol. 1, No. 1, Aug. 1998 Most recent issue: Vol. 10, No. 2, Nov. 2007
Achieved SSCI-journal status in March 2005 JSR’s inaugural impact factor is 1.722,
placing it 13th among all business journals
Top Business Journals Ranked by Impact Factor Rank Journal Impact Factor
1 Journal of Marketing 4.831
2 Academy of Management Review 4.515
3 Marketing Science 3.977
4 Academy of Management Journal 3.353
5 Strategic Management Journal 2.632
6 Administrative Science Quarterly 2.455
7 Journal of Marketing Research 2.389
8 Journal of International Business Studies
2.254
9 Entrepreneurship Theory and Practice 2.123
10 Journal of Consumer Research 2.043
11 Journal of Management Studies 2.000
12 Journal of Management 1.954
13 Journal of Service Research 1.722
What Type of Journal is JSR?
Methodologically rigorous Managerially relevant Open to all research paradigms – i.e.,
methodologically diverse Multidisciplinary International
JSR’s Global Readership
Mexico, 0.41%
Australasia, 5.31%
Asia, 9.80%Africa, 0.82%
Canada, 4.49%
Middle East, 0.41%South & Central
America, 0.82%
Europe, 33.47%US, 44.49%
Why Submit to JSR?
Constructive, helpful feedback from reviewers and editor
Median total turnaround time for reviews = 45 days
Time from acceptance to publication = 6 months
JSR’s worldwide recognition as a premiere service journal
JSR Best Article Award sponsored by IBM (includes a substantial cash award!)
JSR Author & Article Profiles: 2005-2007Characteristic Number Percentage
US-based authors
47 41%
Non-US authors 68 59%
B2C articles 43 91%
B2B articles 4 9%
Primarily mktg. 35 76%
Cross-functional
12 24%
Conceptual 2 5%
Empirical 42 89%
Modeling 3 6%JSR especially welcomes these types of articles!
Manuscript Review Process at JSR
Initial evaluation by the editor If a manuscript is deemed appropriate for further review, it is
sent to three reviewers Typically at least two of the three reviewers are members of
JSR’s ERB Current statistics (approximate):
Initial submissions: 150 per year Sent out for review: 90 (60% of 150) Conditionally accepted
after 1st round: 4 (4.4% of 90) Invited to revise
after 1st round: 36 (40% of 90) Conditionally accepted
after 2nd (or later) round: 20 (56% of 36) Overall acceptance rate: 16% (24 out of 150)
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November 2007 Issue (In Press)
“Healthcare: a Fertile Field for Service Research” Leonard L. Berry, Neeli Bendapudi“A Hierarchical Model of Health Service Quality: Scale Development and Investigation
of an Integrated Model” Tracey S. Dagger, Jillian C. Sweeney, Lester W. Johnson“Identifying Cross Channel Dissynergies for Multichannel Service Providers” Tomas Falk, Jeroen Schepers, Maik Hammerschmidt, Hans H. Bauer“The Impact of Customer Orientation of Call Center Employees on Customers’
Affective Commitment and Loyalty” Alison M. Dean“Understanding Customer Switching Behavior in a Liberalizing Service Market”
Jaap Wieringa, Peter Verhoef“Recovery Voice and Satisfaction after Service Failure: An Experimental Investigation
of Mediating and Moderating Factors” Kiran Karande, Vincent P. Magnini
Submitting to and Getting Information about JSR JSR has just switched over to a completely web-
based manuscript submission and review process Visit http://jsr.sagepub.com to:
Get more information about JSR and manuscript-submission instructions
Register to receive in advance via email JSR’s table of contents
Comments and inquiries about JSR are welcome – please send them to the attention of: Katherine McGrath, Editorial Assistant:
[email protected] You can also contact me at: [email protected]
Thank You!
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