Journal of Service Research

Editor: A. Parasuraman University of Miami

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A Brief Overview of JSR Founded by Roland Rust in 1998 Published by SAGE Publications Sponsored by Center for Excellence in

Service, University of Maryland Four issues per year

First issue: Vol. 1, No. 1, Aug. 1998 Most recent issue: Vol. 10, No. 2, Nov. 2007

Achieved SSCI-journal status in March 2005 JSR’s inaugural impact factor is 1.722,

placing it 13th among all business journals

Top Business Journals Ranked by Impact Factor Rank Journal Impact Factor

1 Journal of Marketing 4.831

2 Academy of Management Review 4.515

3 Marketing Science 3.977

4 Academy of Management Journal 3.353

5 Strategic Management Journal 2.632

6 Administrative Science Quarterly 2.455

7 Journal of Marketing Research 2.389

8 Journal of International Business Studies

2.254

9 Entrepreneurship Theory and Practice 2.123

10 Journal of Consumer Research 2.043

11 Journal of Management Studies 2.000

12 Journal of Management 1.954

13 Journal of Service Research 1.722

What Type of Journal is JSR?

Methodologically rigorous Managerially relevant Open to all research paradigms – i.e.,

methodologically diverse Multidisciplinary International

JSR’s Global Readership

Mexico, 0.41%

Australasia, 5.31%

Asia, 9.80%Africa, 0.82%

Canada, 4.49%

Middle East, 0.41%South & Central

America, 0.82%

Europe, 33.47%US, 44.49%

Why Submit to JSR?

Constructive, helpful feedback from reviewers and editor

Median total turnaround time for reviews = 45 days

Time from acceptance to publication = 6 months

JSR’s worldwide recognition as a premiere service journal

JSR Best Article Award sponsored by IBM (includes a substantial cash award!)

JSR Author & Article Profiles: 2005-2007Characteristic Number Percentage

US-based authors

47 41%

Non-US authors 68 59%

B2C articles 43 91%

B2B articles 4 9%

Primarily mktg. 35 76%

Cross-functional

12 24%

Conceptual 2 5%

Empirical 42 89%

Modeling 3 6%JSR especially welcomes these types of articles!

Manuscript Review Process at JSR

Initial evaluation by the editor If a manuscript is deemed appropriate for further review, it is

sent to three reviewers Typically at least two of the three reviewers are members of

JSR’s ERB Current statistics (approximate):

Initial submissions: 150 per year Sent out for review: 90 (60% of 150) Conditionally accepted

after 1st round: 4 (4.4% of 90) Invited to revise

after 1st round: 36 (40% of 90) Conditionally accepted

after 2nd (or later) round: 20 (56% of 36) Overall acceptance rate: 16% (24 out of 150)

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November 2007 Issue (In Press)

“Healthcare: a Fertile Field for Service Research”                Leonard L. Berry, Neeli Bendapudi“A Hierarchical Model of Health Service Quality: Scale Development and Investigation

of an Integrated Model”                Tracey S. Dagger, Jillian C. Sweeney, Lester W. Johnson“Identifying Cross Channel Dissynergies for Multichannel Service Providers”                Tomas Falk, Jeroen Schepers, Maik Hammerschmidt, Hans H. Bauer“The Impact of Customer Orientation of Call Center Employees on Customers’

Affective Commitment and Loyalty”                Alison M. Dean“Understanding Customer Switching Behavior in a Liberalizing Service Market”

Jaap Wieringa, Peter Verhoef“Recovery Voice and Satisfaction after Service Failure: An Experimental Investigation

of Mediating and Moderating Factors”                                Kiran Karande, Vincent P. Magnini

Submitting to and Getting Information about JSR JSR has just switched over to a completely web-

based manuscript submission and review process Visit http://jsr.sagepub.com to:

Get more information about JSR and manuscript-submission instructions

Register to receive in advance via email JSR’s table of contents

Comments and inquiries about JSR are welcome – please send them to the attention of: Katherine McGrath, Editorial Assistant:

jsr@miami.edu You can also contact me at: parsu@miami.edu

Thank You!