Company ProfileThe Massachusetts Technology

Collaborative (MassTech) is an economic

development agency devo ted to growing

the t echnology sector across

Massachusetts by promoting startups

and entrepreneurship, support ing

key R&D initiatives and encouraging

col laborative p rojects between

government, academia and industry.

ObjectiveReplace a homegrown legacy solution with

a more automated, easy- to-use cont racting

system that would st reamline workflows,

create more efficient approval processes,

increase visibility fo r project managersand improve adoption by agency staf f.

Results• Improved adoption

• Bet ter visibility into workflow,

helping to identify bottlenecks

• Ensured contract compliance

• Allowed staf f to manage more

types o f agreements, unifying

approvals in one system

• Enabled a more efficient

end-to-end p rocess

MassTech enhances compliance and oversight while increasing contract visibility and user adoptionMassTech w anted t o replace a cumbersome, semi- manual legacy system with a mo re flexible, au tomat ed and t ransparent cont ract management solution.The Icertis Cont ract Management plat form g reat ly improved cont ract visibil ity. The plat form’s ease o f use led to ful l adopt ion by the agency’s sta f f and a more eff icient management syst em—from p rocurement th rough cont racting, invoicing and compliance.

The agency’s users are seeing eff iciency improvements, as they can now easily t rack where agreements are in the workf low p rocess, easily f ind key relat ed documents and, in doing so, save employee t ime and publ ic dollars.

Business ChallengeMassTech is a publ ic agency that handles mult i-mi l l ion-dol lar p rojects fo r the

Commonwealth o f Massachusetts. The organizat ion struggled fo r years wi th

a cumbersome, customized cont rac t management system that was further

const rained by a manual paper p rocess.

Users across the o rganizat ion wanted mo re visibil ity and standardizat ion

in the cont ract ing p rocess: I t was hard t o know where cont racts were in

the workflow. In addit ion, ou tdated language and t emplat es were used

inadver tent ly. As a result, adopt ion o f the system was low, slowdowns were

common and staf f efficiency was direct ly impacted.

SolutionThe Icertis plat form helped MassTech comple tely change the way i t managed

cont racts via an intui t ive user in terface, standardized and easy- to-conf igure

t emplates, flexible workf lows and a t ransparent view into the overall p rocess

and agreements across all stages. Improved ease o f use and seamless

in tegrat ion wi th Microsof t Off ice p roducts has led t o far g reater adopt ion by

agency staf f.

“W e selected the Icertis Cont ract Management plat form because o f its flexible

workf low, the t ransparency i t p rovides users in to our cont ract ing p rocess and

its intuit ive user interface,” says Marybeth Dixon, Senior Manager o f Corporate

Systems & Financial Operations at MassTech. “W e use the syst em no t just for

cont ract ing, bu t also fo r p rocurement, the p re-cont rac t approval p rocess,

cont rac t invoic ing and cont rac t compliance. As we’re funded through publ ic

investments, i t ’s cri t ical that we m ove p rojects quickly and eff icient ly, while

also p roviding the necessary in ternal and ex ternal openness that is expected

o f a publ ic agency.”

Results“The flexibi l i ty o f the system allows us t o have many d i f ferent types o f

agreements and to easily see the relationships between them,” says Dixon.

“Our users are now able t o see where their agreements are in the workflow

p rocess, something we were lacking in the past. Having standardized

t emplates in Icertis has further st reamlined our in ternal p rocesses, as all o f the

legal and cont ract ing language is kep t current in these t emplates.”

Over 75% o f employees now use the system, whether t o init ia te, approve

o r view cont racts. Addit ional ly, the agency’s finance department reports

increased oversight due to the system’s automated checks on the financial

aspects o f cont racts prior t o payment.

We use the system not

just for contracting, but

also for p rocurement, the

pre-contract approval

p rocess, contract invoicing

and contract compliance.”

Marybeth Dixon,Senior Manager of Corporate Systems& Financial Operations, MassTech

About IcertisIcertis is the leading p rovider o f con t rac t li fecycle management in the cloud. Icertis Cont rac t Management is an innovat iv e, easy- to-use plat f orm that is highly conf igurable and cont inually adapts t o your complex business needs.

Today, the Icert is plat form is used t o manage 2 mil lion+ con t racts, by5 0 0,0 0 0 + users, in 90+ countr ies and 40+ languages. W ith its in tel l igent w ork f low and bui l t - in analytics, the Icertis plat form p rovides ongoing con t ractual insights and best -o f - b reed con t rac t management , enabling cust omers t o increase compl iance, imp rove governance and mit iga t e risk.

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