BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
How to Improve Services
to Members
–
Business Case Studies
from the IHK Nord
BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
Who Is Talking to You?
Dr Mary Papaschinopoulou
Since 2000: IHK Nord, Association of North German
CCIs, Director of the Representation to the EU,
Brussels
• Sectors involved: Maritime Transport, Transport Infrastructure, Port Industry,
Maritime Technology and R&D, Logistics, Energy, Trade, Environment,
Renewables, Offshore Gas & Oil, Trade
• Doctor of Law, Specialization European Law
• Attorney at Law
• Consulting / Expert Experience
• Research Experience
• Teaching Experience
• International Event Facilitation Experience
• Author of 2 Books on European Monetary Integration / Diverse publications
in EU-Public Affairs
• Founder of the Blue Chambers Networks and of the EUROCHAMBRES
Women Network
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
I. Introduction
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
I. Association of North German CCIs –
IHK Nord
Association of North German CCIs…
• comprising 13 Northern German CCIs from
• 5 North German Federal States („Länder“)
…within a strong economic area
• including more than 700.000 member
companies
• representing 18 % of Germany‘s GDP
…with its own representation in Brussels
since 1959
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
I. Association of North German CCIs –
IHK Nord
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Hamburg: 166 000 Member Companies Bremen: 40 000 Member Companies
Flensburg: 44 000 Member Companies
Schwerin. 25 000 Member Companies
Rostock: 36 500 Member Companies
BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
What are we talking
about?
Who are you?
And
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
Contents
I. Introduction: Improvement or Change?
II. BSOs: Added Value of Lobbying Services to Members
III. IHK Nord – Business cases
1. Pharma covigilance
2. Air transportation tax
3. Car parts manufacturer
4. Interview with EU Commissioner
5. Development EU competence
6. Offshore production of oil and gas
7. Photovoltaic production site
8. Casting products from China
9. Cross-border waste shipment
10. 5 litre-containers
11. Container scanning
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
II. Added Value of Lobbying Services to
Members
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
Lobbying Services for business is…
…Professional representation
towards decision makers
…Proactive shaping
of the political environment
…Business Development Support
Lobbying Services for Business – Definition
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
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Relevance of EU Lobbying Services to
Business
84%
Regulation Budget/Funding
Possibilities
Budget 2014-2020:
€ 959 988 million ~ 47% Sustainable growth
~ 38.9% Natural resources
~ 6.1 % EU as a global player
~ 6.4% Administration
~ 1.6% Citizenship, freedom,
security and justice
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
Lobbying Services for Business Development:
Added Value
Systematic analysis and proactive shaping of the
business environment
Solid planning basis
create
Risks Chances
minimise maximise
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
Lobbying Services for Business Development:
Stakeholders
C
O
M
P
A
N
Y
Competitors
Customers
Suppliers
Holders, shareholders, investors
Employees
Public
Associations
NGOs
Media
Political decision makers on local, national, European & international level
Direct Stakeholders Indirect Stakeholders
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
Our Lobbying Services to Member Companies
38%
43%
12%
1% 1%
5% Proactive Corporate Diplomacy
Monitoring of EU legislation
EU funding
Trade barriers and market access
Contacts to EU decision-makers
Workshops and Seminars
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
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Our Lobbying Services to Companies
2006 - 2012 Business Cases
238 h 847 h
BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
III. IHK Nord – Business Cases
Micro lobbying (MIL)
• Corporate diplomacy
• EU-Legislation
• EU-Funding
• Anti-Dumping-Register
•Public Relations
•Coaching and Mentoring
7.
Photovoltaic
production
site
6. Offshore
production of
oil and gas
9. Cross-
border waste
shipment
10. 5 litre-
containers
1. Pharma
covigilance
2. Air
transportation
tax
8. Casting
products from
China
5. Development
EU competence
4. Interview with
EU Commissioner
3. Car parts
manufacturer
Inter-
view
11. Container
Scanning
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
(1) Pharma
covigilance
► Case: EU Commission plans “Pharma Package”
with different legislative measures for the
development of an EU security monitoring system
for drugs (Pharma Covigilance).
► Aim: Information concerning single contents of the
package, it aims, the state of procedure as well as
the mapping of the main actors.
III. IHK Nord – Business
Cases
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
(2) Air transportation tax
► Case: Company fears for drop in revenues in
island air traffic due to air transportation tax.
Planned tax exemption is subject of the EU state aid
proceedings.
► Aim: Information concerning the state of
procedure as well as the clarification of the options
for action for the company in the EU proceedings.
III. IHK Nord – Business
Cases
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
(3) Car parts manufacturer
► Case: German car parts manufacturer complains
about state grants that another competitor in another
EU member state receives.
► Aim: Lodging a complaint with the EU
Commission
III. IHK Nord – Business
Cases
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
(4) Interview with
an EU
Commissioner
► Case: Company requires interview with EU
Commissioner for its magazine.
► Aim: Agreement of an exclusive interview with the
EU Commissioner for the company.
III. IHK Nord – Business
Cases Inter-view
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
(5) Development of EU competence
► Case: Company aims to optimise its “European
capability” (more active & systematical perception of
its interests in Brussels).
► Aim: Conduction of a company in-house
workshop including a review of all activities in EU
Public Affairs, specifying aims & priorities and
agreeing follow-up measures.
III. IHK Nord – Business Cases
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
(6) Offshore
production of oil and gas
► Case: Company assumes prototype testing and
technical calculations for pressure tanks and pipeline
systems. Which changes can be expected in the EU
legislation after Deep Water Horizon?
► Aim: Monitoring the developments on the EU level in
order to access new lines of action for the company.
III. IHK Nord –
Business Cases
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
► Case: Company plans investment or participation
in a photovoltaic production site in order to build a
new site in Turkey & Latin America.
► Aim: EU supporting possibilities for a photovoltaic
production site.
III. IHK Nord – Business
Cases
(7) Photovoltaic
production site
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
(8) Casting
products from
China ► Case: EU Commission levies anti-dumping duties
particularly on casting products originating in China.
► Aim: Clarification of terminological uncertainties of
the underlying EU regulation; to obtain an exception
for malleable cast iron.
III. IHK Nord – Business
Cases
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
(9) Waste shipment
► Case: A specialist disposal company transports
steel scrap with a shipper to the Netherlands. The
police requires for their control the registration in the
Dutch NIWO list of both, the disposal company and
the appointed shipper.
► Aim: Clarifying European law guidelines or cross-
border freight haulage.
III. IHK Nord –
Business Cases
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
(10) 5 litre containers
III. IHK Nord –
Business Cases
► Problem: Official prohibition for German
companies to distribute fruit juices in 5 liter
containers.
► Aim: Inspection of the European legal base
(regulation) as well as the interim annulment of the
prohibition decision and cancellation of the
prohibitive legal norm of 5 litre containers.
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
► Case: United States legislation mandating the
scanning at foreign ports of all US bound maritime
containers starting 2012.
► Problem: 100% scanning would require sizable
investments, increase transport costs significantly
and entail massive welfare losses.
► Aim: Call for the abolition or modification of the
legislation.
(11) Container scanning
III. IHK Nord – Business Cases
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
Conclusion for BSOs
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BSOs: How to improve services to members? Thessaloniki, 13 November 2014 Dr. Mary Papaschinopoulou
Thank you very much for your attention!
Association of Northern German Chambers of
Commerce and Industry
Representation
to the EU
Phone: +32 2 209 12 80
Fax: +32 2 209 12 89
E-mail: [email protected]
Internet: www.ihk-nord.de
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mailto:[email protected]://www.ihk-nord.de/http://www.ihk-nord.de/http://www.ihk-nord.de/