How to Address the Top Challenges Facing Contact Centers
TMC Net asked West Interactive (our sister company) President Skip Hanson what the biggest challenges facing contact centers
were…
and how to address these common challenges...
The Top Challenges
Being Overwhelmed with day to day operations
Being stuck with antiquated equipment
Fear created by the potential risk and expense of contact center transformation
5 Key Factors for Better Call Center Operations.
Ascertaining clear customer requirements
Optimizing the delivery of communications solutions
Measuring the quality of all interactions
Having a “single” version of the truth
Consider cloud-based hosted communications solutions
Of course that’s just one man’s, well, expert opinion. But two years later Magnetic North
conducted a survey...
The 2014 study by Magnetic North revealed call center managers still agree
Ensuring technology keeps pace with changing customer behavior
Driving operational efficiency and cost savings
Developing agent skills-sets
Making the transition to a cloud-based contact center solution
Isn’t it time your contact center kept pace with the challenges of your business?
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