Passionate People
23.000+Offices Globally
100Years of Innovation
26Company
1
WE’RE A NEW BREED OF TRANSFORMATION PARTNER
Content, Commerce ...
... and beyond
ARMIN MAYRHOFER • PRODUCT OWNER • PUBLICIS.SAPIENT
How Standardizing on Atlassian Products is Helping Publicis.Sapient
Scale and Make an Impact
OU R GR OWT H ST OR Y
T H E B EG I N N I N G
L ESSON S L EA R N ED
T H E F U T U R E
Agenda
The Beginning
Pilot IntroductionIn 2011 we introduced JIRA, Confluence and Fisheye
Today• 19.000 users• Over 1.5 Million Issues• Over 1.2 Million Pages• Data Center for JIRA and
Confluence
Pain Points
ConfusionScaleComplexity
One size does not fit all Our small team was overwhelmed with
demand
New users wereincreasingly confused
about our offering
GrowthGrew 2-3 times year
over year
Know-HowSpeedVariety Ease of Use
Needed Answers
Embrace different type of projects
Reduce the time to getstarted
Help users to navigateand collaborate acrossprojects with standards
Offer helpfuldocumentation and
trainings
Our Growth Story
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15©CopyrightPublicis.Sapient|Confidential
THE PLACE OF THE WAY
Methods, integrated tools and support.
DOJO Core Tools
AtlassianTools
Deep Dives
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Project Environments
Customer Portal
Group Self-Serve
Provide a bundle of pre-configured applications
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Project Environments
Customer Portal
Group Self-Serve
Legacy HelpDesk
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Project Environments
Customer Portal
Group Self-Serve
New streamlined Customer Portal
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Project Environments
Customer Portal
Group Self-Serve
Requesting a Project Environment
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Project Environments
Customer Portal
Group Self-Serve
Requesting a Project Environment
Project Setup Automation
NEW REQUEST KICK OFF AUTOMATION FAST TURNAROUND
Project Setup Automation
60-70 Project Environments each monthX
1 hour manual setup effort
1 Dev for 2 Sprints
65 hours
160 hours
ROI in
months
2.5
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Customer Portal
Project Environments
Group Self-Serve
Proven platform
Custom Scripting
Power of experts
Next improvement: Self-Service
Browse Users
Group Self-Serve
Add/Remove Users
Restrict Access
Visibility into the users that are assigned to a group currently.
Easily add or remove usersvia a user picker.
Restrict to the users of choice. Allows multiple admins per group.
Lessons Learned
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Permission Groups
Customizations
Keep it Simple
• Internal Group: FLYMARS-INT
• External Group: FLYMARS-EXT
Use a standard syntax for groups:
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Permission Groups
Customizations
Keep it Simple
Dealing with Customization Requests
Listen carefully
Think hard
Don‘t change if possible
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Permission Groups
Customizations
Keep it Simple
Easy to add, but hard to remove
The Future
WizardEnhanceRefactor
Our Focus in 2017
Listen to user feedbackand building
New configurations forHipChat, Bamboo,
Sonar
From Bundles toConfiguration Wizard?
The DOJO in real life
Thank you!
ARMIN MAYRHOFER • PRODUCT OWNER • PUBLICIS.SAPIENT
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