Download - Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Transcript
Page 1: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.
Page 2: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

I designed for ...

Childhood cancer research

Knowledge management plan

Catalan Farm Advisory System

RuralCat, online virtual community for farmers

Frost risk warning service Pest risk warning service

Irrigation service Geospatial pest monitoring service

stressful life experiences

talent-driven organizations

user-centered systems

bridging the digital divide in rural areas

instant decision making

changing behaviors for good

Page 3: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

DISCOVER & UNDERSTAND

Roles

Userresearch

Project management

Servicedesign

DESIGN & DELIVER MANAGE & EVALUATE

Page 4: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Research topic

SIM Card registration schemes&

its impact in concepts such as personhood & citizenship in Sub-Saharan African countries

Page 5: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

What?

Page 6: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.
Page 7: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Research topic

SIM Card registration schemes & its impact in concepts such as personhood, citizenship, state - citizen relation

in Sub-Saharan African countries

Person

State TelCo

Page 8: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Some Facts & Figures - SubSaharan Africa

Page 9: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Mobile phone market in SSA

650 million mobile subscribers: bigger either USA or Europe market.

Most growing market in the world after China.

Page 10: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Mobile phone market in SSA

H U G E M A R K E T lots of business opportunities

650 million mobile subscribers: bigger either USA or Europe market.

Most growing market in the world after China.

Page 11: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Mobile phone market in SSA

H U G E M A R K E T lots of business opportunities

H I G H L Y I N N O V A T I V E from either user perspective and how traditional

services are envisioned such as banking&

Page 12: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Mobile phone market in SSA

H U G E M A R K E T lots of business opportunities

H I G H L Y I N N O V A T I V E from either user perspective and how traditional

services are envisioned such as banking&

Page 13: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Mobile phone market in SSA

H U G E M A R K E T lots of business opportunities

H I G H L Y I N N O V A T I V E from either user perspective and how traditional

services are envisioned such as banking&

P O V E R T Y

Page 14: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Mobile phone market in SSA

H U G E M A R K E T lots of business opportunities

H I G H L Y I N N O V A T I V E from either user perspective and how traditional

services are envisioned such as banking&

P O V E R T Y

TimeEnergyIncome

Page 15: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Trends & Innovations

No handset: rented or lendedMany SIM CARDSBeeping & lost callsU

ser

TimeEnergy

EntrepreneursOff - mode

Serv

ice

prov

ider

s Lots of M4D projectsPay per second ratesOff pick rates: night hoursPay light bills with cellphoneCellphone & banking

Entrepreneursa tool 4 overcoming this poverty

NG

OTe

lCoʼ

s

P O V E R T Y

Income70% < 2$day >95% without access

to electricity

Page 16: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.

Research topic

SIM Card registration schemes & its impact in concepts such as personhood, citizenship, state - citizen relation

in Sub-Saharan African countries

Person

State TelCo

Page 17: Global Service Design Conference, 2013 - Student day. SIM card registration schemes in Sub Saharan African countries.