Goals The Overview module has the following goals: Overview of
OCS 2007 R2 features Business requirements: uncover main drivers to
move to OCS 2007 R2 Set borders around solution Summary of
SLAs/OLAs requirements
Slide 3
Overview Audience Ideal audience for this module Business SME
UC SME Operations SME Security SME Helpdesk rep (optional)
Slide 4
Overview In this module focus on the following: Keep in mind
the challenges you currently face with your current messaging
architecture When we discuss OCS 2007 R2 features make note of
which ones would be of benefit to your organization or would solve
business challenges
Slide 5
Overview OCS 2007 R2 Features After this module you should
have: A good idea of the technologies you are most interested in
for the new OCS 2007 R2 infrastructure An high level view of how
OCS 2007 R2 features can mapped to your business needs A high level
understanding of your organizations business, organization and
technical requirements for a UC solution
Slide 6
Todays Business Environment What customers are telling us
Distributed workers need to collaborate remotely, train and conduct
events Reduce cost of travel and proprietary audio and video
conferencing Meet needs of both new and advanced users Connect
Organizations Make remote meetings as effective as face-to-face
meetings Incorporate rich media and video to engage attendees Have
two-way audio and breakout rooms for more interactivity Engage
Attendees Software + Service Choice Service for quick deployment
across the organization Software for information control and
unified implementation Software and Service solutions that work
together
Slide 7
OCS 2007 R2 Features
Slide 8
Microsofts IM/Presence Solutions Feature Highlights Security
and Compliance All communications are encrypted IM messages can be
logged for compliance Leverage AD credentials and account for IM
Strategic Competitive Advantage Embrace communications-enabled
Business Processes across enterprise Lower costs by optimizing
business processes Reach the right person, right now Ubiquitous
Click to Communicate Federation with suppliers and partners
Improved Productivity and Effectiveness
Slide 9
Instant Messaging Realize productivity benefits through real-
time communications Key Features 1-1 and multi-party instant
messaging Reply to an email with IM and retain subject line and
context IM using rich text Conversation history available in
Outlook Escalate to voice, video and desktop sharing Connect with
federated organizations Secure: messages are encrypted Access from
desktop or mobile device inside or outside the organization
Slide 10
Intelligent Presence Aggregation Intelligent aggregation of
presence that accounts for multiple devices, calendar information
and user over-ride
Slide 11
Anywhere Access Similar experience from desktop to mobile
devices Desktop Access via: Microsoft Office Communicator Mobile
Access via: Microsoft Office Communicator Mobile Internet Browser
Access via: Microsoft Office Communicator Web Access Traditional
Voice Access via: Microsoft Office Communicator Phone Edition
Slide 12
360-degree panoramic video Active speaker video switching
Quality of experience Easy to use PSTN speakerphone Integrated with
Live Meeting client Rich, Enterprise-class Presence Find and
communicate with the right people the right way Key Features
Ubiquitous, immediate, visual representation of a persons
availability Automatically calculated from Outlook calendar,
computer activity and call status Can be manually set by user Tag a
person to see when theyre available Access Levels controls enables
privacy
Slide 13
360-degree panoramic video Active speaker video switching
Quality of experience Easy to use PSTN speakerphone Integrated with
Live Meeting client Access Information via Presence Icon Click to
Access Contact Card, Calendar Information and other organizational
information User Properties from AD Contact Card Product Manager
Contoso +1.425.555.1234 Redmond WA
Slide 14
Office Integration: Outlook, SharePoint Immersive integration
of Presence, IM and other collaboration modes into Office
Applications Key Features Adds rich presence and Click-to-
Communicate into Office Requires: Office 2007, including Outlook,
Word and Excel SharePoint 2007 Outlook Web Access Microsoft
Dynamics SAP/Microsoft Duet
Slide 15
Group Chat Improved knowledge dissemination through persistent,
multi-party discussions Key Features Subscribe to multiple chat
rooms Support for text, hyperlinks, file share Customizable
notifications and alerts control interruptions User-defined filters
enable intelligent consumption of information Chat History search
transforms chat into a knowledge asset
Slide 16
Federation between Enterprises Enabling seamless B2B
communications between partners and suppliers Key Features Enables
efficient communications by leveraging presence, IM, voice, video,
desktop sharing and application sharing between enterprises Secure
communications Authentication and trust relationships Foundation
for enabling immersive integration of business processes Fabrikam
Contoso NW Traders Contractor Y Supplier Z Partner X
Slide 17
Public IM Connectivity Connect OCS to your customer base or
business colleagues through leading public IM providers Key
Features IM and Presence connectivity with MSN/Windows Live, AOL,
& Yahoo! Connect with colleagues, customers and partners
through a controlled and security enhanced connection Requires OCS
Standard CAL and a per user LCS PIC license. Sold through Volume
Licensing Christoph Sprenger
Slide 18
Microsoft UC Platform Capabilities Software-Powered Unified
Communications Efficient application creation Built-in security
E-Mail and Unified Messaging E-Mail and Unified Messaging Presence
& Instant Messaging Presence & Instant Messaging Enterprise
Telephony Enterprise Telephony Conferencing Software Platform
Unified User Experience Common Management Productivity-enhancing
applications Extensible software foundation
Slide 19
UC Platform Applications: Person to Person Communications
Integrate collaboration into your line of business applications Key
Capabilities: Build Rich Presence into any application Power-up
Click to Communicate Display communications context in line of
Business Applications Tailor Presence for your business Build
task-tailored collaboration clients
Slide 20
UC Platform Applications: Business Process Communications
Integrate collaboration into your business processes and workflows
Key Capabilities: Presence-aware notifications and alerts from
automated workflows Automated agents contacting users via IM or
Phone UC-enabled, skill-based Automatic Call Distributors for
finding the right person, right now
Slide 21
UC Platform Applications: Anywhere Information Access Build
multi-modal portals to enable Access to Information Anywhere
through any device Key Capabilities: Build IM or Speech-driven
self- service applications Add other communication modes to
Interactive Voice Response (IVR) applications IM, video,
application sharing, web portal Presence of specialists to enable
click to communicate
Slide 22
Common Services Client Capabilities Security and Networking
Data Protection and Recovery Desktop, Device, and Server Management
Identity and Access Management Data Management Development
Service-Oriented Architecture and Business Process User Experience
Enterprise Content Management Collaboration Enterprise Search
BusinessIntelligence UnifiedCommunications Microsoft Integrated
Platform Application Platform Business Productivity Infrastructure
Core Infrastructure CUSTOMERS PARTNERS ERP EXISTING
Slide 23
Top Ten Reasons To Move to OCS 2007 R2
Slide 24
Top Ten Reasons Rich presence integration - By simply looking
at a contact name and the presence icon associated with that
person, you can see whether a person is available, in a meeting or
out of the office and determine the best way to communicate with
them. New in Office Communicator 2007 R2, you can also see what
device a person is logged in on. This allows you to instantly make
the right communication choices. Collaborate easily with desktop
sharing - Quickly and easily share your desktop with colleagues
through the new desktop sharing capability in Office Communicator
2007 R2. Create an instant messaging session that can be altered to
add voice, video and desktop sharing for an immediate and complete
collaboration session. Get everyone on the same page by having a
virtual meeting where they can view the same information at the
same time. Share control of your desktop for more active
collaboration, enabling you and remote colleagues to work together
on documents, presentations and spreadsheets as if you were sitting
side- by-side at the same desk.
Slide 25
Top Ten Reasons Improved control of your audio conferences -
Office Communicator 2007 R2 provides an updated interface that
helps you control and manage your audio conference effectively.
View the list of participants, determine the active speaker, mute
and un-mute, and easily promote a participant to presenter to share
controls with a click of a button. As a software application,
Office Communicator 2007 R2 makes it much easier to do these tasks
without the need to remember and use touchtone commands. Invite
customers, partners and suppliers to a collaboration session - You
can now invite users outside your organization to an Office
Communicator 2007 R2 session. Through Office Communicator Web
Access 2007 R2, external users can share all the capabilities
offered, including instant messaging, desktop sharing and
conference calls, without the need to install any software. All you
need is a web browser and an internet connection to
participate.
Slide 26
Top Ten Reasons Team Call Forwarding - Office Communicator 2007
R2 now gives you the ability to forward your calls to your team so
they can cover for you while you are away. You can even set a short
time delay so they only see the call if you are unable to answer
it. Team members will see the call is being transferred on your
behalf in the incoming prompt and youll get a notification in email
for any call answered by a team member. The call forwarding feature
works with your Office Outlook contacts list to make sure that
calls from someone in your Outlook personal contacts (such as
friends and family) are not forwarded to the team. Have a delegate
manage calls on your behalf - Now you can appoint delegates in
Office Communicator 2007 R2 who can place and answer calls on your
behalf. Delegates use the new Office Communicator 2007 R2
Attendant, an application designed with executive and
administrative assistants in mind. Delegates can add notes or chat
with you within Office Communicator before forwarding calls so you
have more information about the call before you answer.
Slide 27
Top Ten Reasons New! HD Video - Have a richer conversation by
sharing video in high definition. Office Communicator 2007 R2 now
supports high definition (HD) and video graphics array (VGA) modes,
which become available under certain conditions. Select the desired
resolution with ease in your Office Communicator 2007 R2 window.
Updated! More integrated experience with your IP desk phone -
Office Communicator 2007 R2 now makes audio communication easier
for you, with Office Communicator Phone Edition. Place a call using
Office Communicator 2007 R2 and use your Internet Protocol (IP)
phone as the audio device or vice versa. Call controls including
conference, hold, and transfer are synchronized to give you a
seamless experience.
Slide 28
Top Ten Reasons Updated! Easy Access to your voicemail - Now
you have improved access to your voicemail and voicemail options
from Office Communicator 2007 R2, making it easy to manage your
communications from one place. Receive your messages or change your
greeting from the Office Communicator window. Plus all the features
from Office Communicator 2007 - Office Communicator 2007 R2 is the
updated version of Office Communicator 2007, so you will be able to
use all the instant messaging, audio, video and web conferencing
features that you have come to enjoy. With Office Communicator, you
have access to multi-party instant messaging, streamlined
management of your contacts, powerful phone features and
integration with Microsoft Office Live Meeting. The presence
indicator, which is at the core of the communications experience,
works with Microsoft Office applications so you can click to
communicate from within the applications you use most. In addition,
Office Communicator 2007 R2 provides the freedom to work from the
location of your choice, keeping you connected whether you are in
the office or on the road. You can access all the capabilities via
an Internet connection, without requiring a secure tunnel (VPN
connection) to the corporate network.
Slide 29
OCS 2007 R2 Organization Requirements
Slide 30
OCS 2007 R2 Organization Requirements The organization
requirements will be categorized into the following: Business
Drivers Business Requirements Operational Requirements Technical
Requirements
Slide 31
OCS 2007 R2 Organization Requirements Keep in mind the
following: What are our main business drivers for migration from a
business, user, and operations perspective? What are the main
requirements from a business, operations and technical perspective?
What type of Service Level Agreements (SLA) do we or will we have?
What type of Operational Level Agreements (OLA) do we or will we
have?
Slide 32
OCS 2007 R2 Business Drivers
Slide 33
Business drivers can be considered high level business reasons
for pursuing an OCS 2007 R2 deployment They should align with a
business strategy They should represent high level goals like
improving integration, improving operational efficiency, etc. OCS
2007 R2 Business Drivers
Slide 34
Example business drivers: Improve operational efficiency
Improve business integration Reduce costs Reduce IT risk exposure
OCS 2007 R2 Business Drivers
Slide 35
DISCUSSION OF BUSINESS DRIVERS OCS 2007 R2 Business
Drivers
Slide 36
OCS 2007 R2 Business Requirements
Slide 37
Business requirements are the most important drivers for a
project and for the solution architecture. High level and general
in nature. Justify technology and scope of project. Exchange 2007
Business Requirements
Slide 38
Example business requirements: SLA with guaranteed 99.9% uptime
Full compliance with X regulatory requirements Site wide disaster
recovery within X time and with X functionality Ability to host
25,000 users with 10% growth over next 3 years Integration with
Voice in the over next 3 years OCS 2007 R2 Business
Requirements
Slide 39
DISCUSSION OF BUSINESS REQUIREMENTS OCS 2007 R2 Business
Requirements
Slide 40
OCS 2007 R2 Operational Requirements
Slide 41
Operational requirements describe the supportability and
usability of the solution Formulated from two points of view Those
who will administer/manage/support solution End users who will
utilized the solution OCS 2007 R2 Operational Requirements
Slide 42
Example operational requirements: Centralized management and
administration of all servers Support of Group Chat Full recovery
of system within X amount of time OCS 2007 R2 Operational
Requirements
Slide 43
DISCUSSION OF OPERATIONAL REQUIREMENTS OCS 2007 R2 Operational
Requirements
Slide 44
OCS 2007 R2 Technical Requirements
Slide 45
Technical requirements specify the technical parameters and
feature characteristics of the solution Formulated from the
standpoint of the IT personnel Secondary to and dependant on
business requirements OCS 2007 R2 Technical Requirements
Slide 46
Example technical requirements: Support for content to be
archived for 30 days Integration with our current telephony system
OCS 2007 R2 Technical Requirements
Slide 47
DISCUSSION OF TECHNICAL REQUIREMENTS OCS 2007 R2 Technical
Requirements
Slide 48
End of OCS Overview Module
Slide 49
For More Information Office Communications Server Tech Center
http://technet.microsoft.com/en-us/office/ocs/default.aspx
http://technet.microsoft.com/en-us/office/ocs/default.aspx Planning
services
http://technet.microsoft.com/en-us/library/dd425167(office.13).aspx
http://technet.microsoft.com/en-us/library/dd425167(office.13).aspx
Microsoft IT Showcase Webcasts
http://technet.microsoft.com/en-us/library/bb687788.aspx
http://technet.microsoft.com/en-us/library/bb687788.aspx Microsoft
TechNet http://technet.microsoft.com/en-us/default.aspx
http://technet.microsoft.com/en-us/default.aspx
Slide 50
2008 Microsoft Corporation. All rights reserved. Microsoft,
Windows, Windows Vista and other product names are or may be
registered trademarks and/or trademarks in the U.S. and/or other
countries. The information herein is for informational purposes
only and represents the current view of Microsoft Corporation as of
the date of this presentation. Because Microsoft must respond to
changing market conditions, it should not be interpreted to be a
commitment on the part of Microsoft, and Microsoft cannot guarantee
the accuracy of any information provided after the date of this
presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.