Exchange Deployment Planning Services Office Communications Server OCS 2007 R2 Overview.

Exchange Deployment Planning Services Office Communications Server OCS 2007 R2 Overview

Goals The Overview module has the following goals: Overview of OCS 2007 R2 features Business requirements: uncover main drivers to move to OCS 2007 R2 Set borders around solution Summary of SLAs/OLAs requirements

Overview Audience Ideal audience for this module Business SME UC SME Operations SME Security SME Helpdesk rep (optional)

Overview In this module focus on the following: Keep in mind the challenges you currently face with your current messaging architecture When we discuss OCS 2007 R2 features make note of which ones would be of benefit to your organization or would solve business challenges

Overview OCS 2007 R2 Features After this module you should have: A good idea of the technologies you are most interested in for the new OCS 2007 R2 infrastructure An high level view of how OCS 2007 R2 features can mapped to your business needs A high level understanding of your organizations business, organization and technical requirements for a UC solution

Todays Business Environment What customers are telling us Distributed workers need to collaborate remotely, train and conduct events Reduce cost of travel and proprietary audio and video conferencing Meet needs of both new and advanced users Connect Organizations Make remote meetings as effective as face-to-face meetings Incorporate rich media and video to engage attendees Have two-way audio and breakout rooms for more interactivity Engage Attendees Software + Service Choice Service for quick deployment across the organization Software for information control and unified implementation Software and Service solutions that work together

OCS 2007 R2 Features

Microsofts IM/Presence Solutions Feature Highlights Security and Compliance All communications are encrypted IM messages can be logged for compliance Leverage AD credentials and account for IM Strategic Competitive Advantage Embrace communications-enabled Business Processes across enterprise Lower costs by optimizing business processes Reach the right person, right now Ubiquitous Click to Communicate Federation with suppliers and partners Improved Productivity and Effectiveness

Instant Messaging Realize productivity benefits through real- time communications Key Features 1-1 and multi-party instant messaging Reply to an email with IM and retain subject line and context IM using rich text Conversation history available in Outlook Escalate to voice, video and desktop sharing Connect with federated organizations Secure: messages are encrypted Access from desktop or mobile device inside or outside the organization

Intelligent Presence Aggregation Intelligent aggregation of presence that accounts for multiple devices, calendar information and user over-ride

Anywhere Access Similar experience from desktop to mobile devices Desktop Access via: Microsoft Office Communicator Mobile Access via: Microsoft Office Communicator Mobile Internet Browser Access via: Microsoft Office Communicator Web Access Traditional Voice Access via: Microsoft Office Communicator Phone Edition

360-degree panoramic video Active speaker video switching Quality of experience Easy to use PSTN speakerphone Integrated with Live Meeting client Rich, Enterprise-class Presence Find and communicate with the right people the right way Key Features Ubiquitous, immediate, visual representation of a persons availability Automatically calculated from Outlook calendar, computer activity and call status Can be manually set by user Tag a person to see when theyre available Access Levels controls enables privacy

360-degree panoramic video Active speaker video switching Quality of experience Easy to use PSTN speakerphone Integrated with Live Meeting client Access Information via Presence Icon Click to Access Contact Card, Calendar Information and other organizational information User Properties from AD Contact Card Product Manager Contoso +1.425.555.1234 Redmond WA

Office Integration: Outlook, SharePoint Immersive integration of Presence, IM and other collaboration modes into Office Applications Key Features Adds rich presence and Click-to- Communicate into Office Requires: Office 2007, including Outlook, Word and Excel SharePoint 2007 Outlook Web Access Microsoft Dynamics SAP/Microsoft Duet

Group Chat Improved knowledge dissemination through persistent, multi-party discussions Key Features Subscribe to multiple chat rooms Support for text, hyperlinks, file share Customizable notifications and alerts control interruptions User-defined filters enable intelligent consumption of information Chat History search transforms chat into a knowledge asset

Federation between Enterprises Enabling seamless B2B communications between partners and suppliers Key Features Enables efficient communications by leveraging presence, IM, voice, video, desktop sharing and application sharing between enterprises Secure communications Authentication and trust relationships Foundation for enabling immersive integration of business processes Fabrikam Contoso NW Traders Contractor Y Supplier Z Partner X

Public IM Connectivity Connect OCS to your customer base or business colleagues through leading public IM providers Key Features IM and Presence connectivity with MSN/Windows Live, AOL, & Yahoo! Connect with colleagues, customers and partners through a controlled and security enhanced connection Requires OCS Standard CAL and a per user LCS PIC license. Sold through Volume Licensing Christoph Sprenger

Microsoft UC Platform Capabilities Software-Powered Unified Communications Efficient application creation Built-in security E-Mail and Unified Messaging E-Mail and Unified Messaging Presence & Instant Messaging Presence & Instant Messaging Enterprise Telephony Enterprise Telephony Conferencing Software Platform Unified User Experience Common Management Productivity-enhancing applications Extensible software foundation

UC Platform Applications: Person to Person Communications Integrate collaboration into your line of business applications Key Capabilities: Build Rich Presence into any application Power-up Click to Communicate Display communications context in line of Business Applications Tailor Presence for your business Build task-tailored collaboration clients

UC Platform Applications: Business Process Communications Integrate collaboration into your business processes and workflows Key Capabilities: Presence-aware notifications and alerts from automated workflows Automated agents contacting users via IM or Phone UC-enabled, skill-based Automatic Call Distributors for finding the right person, right now

UC Platform Applications: Anywhere Information Access Build multi-modal portals to enable Access to Information Anywhere through any device Key Capabilities: Build IM or Speech-driven self- service applications Add other communication modes to Interactive Voice Response (IVR) applications IM, video, application sharing, web portal Presence of specialists to enable click to communicate

Common Services Client Capabilities Security and Networking Data Protection and Recovery Desktop, Device, and Server Management Identity and Access Management Data Management Development Service-Oriented Architecture and Business Process User Experience Enterprise Content Management Collaboration Enterprise Search BusinessIntelligence UnifiedCommunications Microsoft Integrated Platform Application Platform Business Productivity Infrastructure Core Infrastructure CUSTOMERS PARTNERS ERP EXISTING

Top Ten Reasons To Move to OCS 2007 R2

Top Ten Reasons Rich presence integration - By simply looking at a contact name and the presence icon associated with that person, you can see whether a person is available, in a meeting or out of the office and determine the best way to communicate with them. New in Office Communicator 2007 R2, you can also see what device a person is logged in on. This allows you to instantly make the right communication choices. Collaborate easily with desktop sharing - Quickly and easily share your desktop with colleagues through the new desktop sharing capability in Office Communicator 2007 R2. Create an instant messaging session that can be altered to add voice, video and desktop sharing for an immediate and complete collaboration session. Get everyone on the same page by having a virtual meeting where they can view the same information at the same time. Share control of your desktop for more active collaboration, enabling you and remote colleagues to work together on documents, presentations and spreadsheets as if you were sitting side- by-side at the same desk.

Top Ten Reasons Improved control of your audio conferences - Office Communicator 2007 R2 provides an updated interface that helps you control and manage your audio conference effectively. View the list of participants, determine the active speaker, mute and un-mute, and easily promote a participant to presenter to share controls with a click of a button. As a software application, Office Communicator 2007 R2 makes it much easier to do these tasks without the need to remember and use touchtone commands. Invite customers, partners and suppliers to a collaboration session - You can now invite users outside your organization to an Office Communicator 2007 R2 session. Through Office Communicator Web Access 2007 R2, external users can share all the capabilities offered, including instant messaging, desktop sharing and conference calls, without the need to install any software. All you need is a web browser and an internet connection to participate.

Top Ten Reasons Team Call Forwarding - Office Communicator 2007 R2 now gives you the ability to forward your calls to your team so they can cover for you while you are away. You can even set a short time delay so they only see the call if you are unable to answer it. Team members will see the call is being transferred on your behalf in the incoming prompt and youll get a notification in email for any call answered by a team member. The call forwarding feature works with your Office Outlook contacts list to make sure that calls from someone in your Outlook personal contacts (such as friends and family) are not forwarded to the team. Have a delegate manage calls on your behalf - Now you can appoint delegates in Office Communicator 2007 R2 who can place and answer calls on your behalf. Delegates use the new Office Communicator 2007 R2 Attendant, an application designed with executive and administrative assistants in mind. Delegates can add notes or chat with you within Office Communicator before forwarding calls so you have more information about the call before you answer.

Top Ten Reasons New! HD Video - Have a richer conversation by sharing video in high definition. Office Communicator 2007 R2 now supports high definition (HD) and video graphics array (VGA) modes, which become available under certain conditions. Select the desired resolution with ease in your Office Communicator 2007 R2 window. Updated! More integrated experience with your IP desk phone - Office Communicator 2007 R2 now makes audio communication easier for you, with Office Communicator Phone Edition. Place a call using Office Communicator 2007 R2 and use your Internet Protocol (IP) phone as the audio device or vice versa. Call controls including conference, hold, and transfer are synchronized to give you a seamless experience.

Top Ten Reasons Updated! Easy Access to your voicemail - Now you have improved access to your voicemail and voicemail options from Office Communicator 2007 R2, making it easy to manage your communications from one place. Receive your messages or change your greeting from the Office Communicator window. Plus all the features from Office Communicator 2007 - Office Communicator 2007 R2 is the updated version of Office Communicator 2007, so you will be able to use all the instant messaging, audio, video and web conferencing features that you have come to enjoy. With Office Communicator, you have access to multi-party instant messaging, streamlined management of your contacts, powerful phone features and integration with Microsoft Office Live Meeting. The presence indicator, which is at the core of the communications experience, works with Microsoft Office applications so you can click to communicate from within the applications you use most. In addition, Office Communicator 2007 R2 provides the freedom to work from the location of your choice, keeping you connected whether you are in the office or on the road. You can access all the capabilities via an Internet connection, without requiring a secure tunnel (VPN connection) to the corporate network.

OCS 2007 R2 Organization Requirements

OCS 2007 R2 Organization Requirements The organization requirements will be categorized into the following: Business Drivers Business Requirements Operational Requirements Technical Requirements

OCS 2007 R2 Organization Requirements Keep in mind the following: What are our main business drivers for migration from a business, user, and operations perspective? What are the main requirements from a business, operations and technical perspective? What type of Service Level Agreements (SLA) do we or will we have? What type of Operational Level Agreements (OLA) do we or will we have?

OCS 2007 R2 Business Drivers

Business drivers can be considered high level business reasons for pursuing an OCS 2007 R2 deployment They should align with a business strategy They should represent high level goals like improving integration, improving operational efficiency, etc. OCS 2007 R2 Business Drivers

Example business drivers: Improve operational efficiency Improve business integration Reduce costs Reduce IT risk exposure OCS 2007 R2 Business Drivers

DISCUSSION OF BUSINESS DRIVERS OCS 2007 R2 Business Drivers

OCS 2007 R2 Business Requirements

Business requirements are the most important drivers for a project and for the solution architecture. High level and general in nature. Justify technology and scope of project. Exchange 2007 Business Requirements

Example business requirements: SLA with guaranteed 99.9% uptime Full compliance with X regulatory requirements Site wide disaster recovery within X time and with X functionality Ability to host 25,000 users with 10% growth over next 3 years Integration with Voice in the over next 3 years OCS 2007 R2 Business Requirements

DISCUSSION OF BUSINESS REQUIREMENTS OCS 2007 R2 Business Requirements

OCS 2007 R2 Operational Requirements

Operational requirements describe the supportability and usability of the solution Formulated from two points of view Those who will administer/manage/support solution End users who will utilized the solution OCS 2007 R2 Operational Requirements

Example operational requirements: Centralized management and administration of all servers Support of Group Chat Full recovery of system within X amount of time OCS 2007 R2 Operational Requirements

DISCUSSION OF OPERATIONAL REQUIREMENTS OCS 2007 R2 Operational Requirements

OCS 2007 R2 Technical Requirements

Technical requirements specify the technical parameters and feature characteristics of the solution Formulated from the standpoint of the IT personnel Secondary to and dependant on business requirements OCS 2007 R2 Technical Requirements

Example technical requirements: Support for content to be archived for 30 days Integration with our current telephony system OCS 2007 R2 Technical Requirements

DISCUSSION OF TECHNICAL REQUIREMENTS OCS 2007 R2 Technical Requirements

End of OCS Overview Module

For More Information Office Communications Server Tech Center http://technet.microsoft.com/en-us/office/ocs/default.aspx http://technet.microsoft.com/en-us/office/ocs/default.aspx Planning services http://technet.microsoft.com/en-us/library/dd425167(office.13).aspx http://technet.microsoft.com/en-us/library/dd425167(office.13).aspx Microsoft IT Showcase Webcasts http://technet.microsoft.com/en-us/library/bb687788.aspx http://technet.microsoft.com/en-us/library/bb687788.aspx Microsoft TechNet http://technet.microsoft.com/en-us/default.aspx http://technet.microsoft.com/en-us/default.aspx

2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Exchange Deployment Planning Services Office Communications Server OCS 2007 R2 Overview.

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