PowerPoint Presentation
Evolve Your Technology to Unified Communications
AIT Technical Meeting10th April 2013
Adrian Clinton-WatkinsManaging Director
1AgendaIntroductionThe Evolution of CommunicationBusiness Needs Today Vs. Communication ComplexityNew Collaboration ExperienceSingle Number Reach (Mobility)Unified MessagingInstant Messaging & PresenceSingle Sign on Software by GGR CommunicationsCost and ControlUnified Communication in Accountancy, Reeves Case StudyQuestions2
IntroductionsAdrian Clinton-Watkins CCIE #21806Managing Director 01905 [email protected]
Richard WilliamsSales Manager 01905 [email protected]
3Company founded in 1994
Networking and Data Communications Solution Specialists
Offices located in Droitwich, Worcestershire
Privately owned, Cash Rich, Debt Free
Customer Portfolio includes some of the UKs leading organisations
Subsidiary - Cornet Switching Systems
GGR Communications4
Customer Portfolio
The Evolution of Communication
The Old WayTelephoneLetter and FaxOffice based staffThe Internet & EmailComputersEmailMore mobile workforceCommunication ComplexityMultiple Devices Increased remote workers
6Communication Complexity
Face to face communicationOveruse of Email
In the time it took you to read this sentence, 20 million emails were sent
144.8 Billion emails are sent worldwide per day65% of all emails sent are spam11.2 hours average time spent reading and answering emails per week140 average of emails received per day48% of these emails are deleted27% of all emails are opened on a mobile device
July 2012 McKinsey Global Institute reportBusiness Needs TodayEasy access to business information, anytime, anywhere, on any deviceConnectivity for mobile devicesFaster decision making and competitive advantageEnhanced face to face communications without the need of time, travel and moneyContactable by colleagues, suppliers and customers on multiple devices at any timeImproved customer service and client careWork in multiple locations just as efficiently as in the officeSeamless communication across multiple devices and locations
9New Collaboration Experience
Intelligent Contact Routing
Virtual MeetingsVirtual Teams with Click to Call
High Fidelity On- Premises Conferencing
Streamlined Workflows
Office Communications on the Go
Customer Care
Conferencing
Enterprise Social Software
MESSAGING
IP CommunIcationS
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Single Number Reach/Mobility
Unified Messaging
Softphone on laptop, desktop or mobile deviceJabber clientMobilityCisco IP Desk Phone
Incoming CallStreamline communications, by giving callers one number to dial, and by redirecting incoming calls to multiple phones11
Unified MessagingAccess email, voice, and fax messages from a single inbox anytime, anywhere and on any device to respond quickly to colleagues with seamless communication across multiple devices
SpeechView converts speech to text and delivers the text version of the voice message to your email inbox so that you can take immediate action
12Instant Messaging & PresenceEscalation of communication13Seamless Communication
GGR Single Sign On
GGR software allows users to log in to their computer and the attached IP phone will automatically be logged in with their profile.
Increases efficiency End user manageability Supports hot deskingEmployees can work from any office at any desk
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Cost and ControlWorcester Community Housing report a 60% reduction in cost of voice calls with IP Telephony
Businesses that use a single vendor for IP telephony have a 43% lower total cost of ownership than those that use multiple vendorsReduce cost of mobile phone calls by using Voice over IP (VoIP)Maintain regulatory compliance - built-in security, encryption, archiving and call detail records help meet regulatory requirements. Entire view and control of network and business communications
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Unified Communications in AccountancyCASE STUDYThe Need
Strategic growth plansImprove client careReduce the use of voicemailTransform corporate cultureModernise the businessUpdate technology to facilitate growth
18The Solution
Cisco Unified Communications Manager Business Edition
Voice VideoPresence and IM Voicemail Wireless
19Cisco Jabber has transformed the way employees work
Presence of colleaguesClick to dialCall transferReduce internal calls Outlook and calendar integration
Single Sign On Software
More mobile workforceIncrease productivityEmployees can sign in at any deskWork in any office
The Outcome
Increased client careReduced voicemailMore productive workforceCompany working as one Increased competitive advantageSuccessful BYOD policy implementedHot desking and home working made easier
21Questions?
22Wireless and BYODCisco Wireless LAN Controllers ease management One wireless network across 5 offices seamless experienceIncreases productivityEnhances UC applications Voicemail, Jabber, MobilityGuest Wi-Fi enhancing client care
Case Study
23Active Directory Integration
GGR created software that added in a page to look at users to configure everything to do with their phone but this is in an interface that IT administrators are familiar with, simplifying the process and making management easier. GGRs software sits in the middle and synchronizes changes between the two. 24
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