We clearly and e�ectively

communicate with our internal and

external stakeholders

We create inclusive environments that

support empowerment, diversity, innovation, and adaptability to

promote healing

13Strengthen partnerships

with business and philanthropic communities

14Strengthen partnerships

with human service organizations

15Strengthen advocacy

e�orts

16Develop a structure for standardized paths for

collaboration / partnerships

10Refine financial

procedures

11Develop capital

campaign for ENR 2.0

12Address need for

administrative and program sta�ng

shortages

17Ensure that employees

and clients know how to care for themselves,

understand policies, and feel comfortable and safe taking steps for

their well-being

18Create plan for

navigating severe business disruptions that may impact finances and

mission delivery

19Ensure that stakeholders

(audiences, partners, vendors, volunteers, etc.) have the resources they

need to navigate risk while engaging in our programs and services

7Strengthen external

communications

8Standardize and

strengthen internal communications

9Standardize

communication tools

5Create comprehensive

client outcomes that are meaningful to clients,

sta�, and funders

6Assess all program

viability and mission alignment

1Create a process to identify and ensure current culture is

embedded throughout the organization

2Review / revise

diversity / inclusion protocols

3 Create consistent

policies and procedures agency-wide

4 Create physical healing

environments

We will continually work to promote the safety and security of

our sta�, clients, stakeholders, and

organization

Through radical compassion and radical acceptance, we provide a comprehensive array of service that fosters harmony, wholeness,

and completeness

We use our collective power to build collaborative

communities and partnerships to achieve

systemic change

Culture

Emma Norton Strategic Plan Pillars2020–2022 Strategies

Healing /Wholeness

We grow our financial position to ensure

long-term viability to achieve our mission

Communication Engagement PandemicResponse

Financial /Organizational

Viability