Dealing with difficult people
Types of difficult people:
1. Hostile, aggresive, belligerent and offensive2. Complainers
3. The silent, unresponsive and the quiet ones
4. The super agreeable
5. The negativist
6. The know-all
7. The indecisive, the hesitant
1. Hostile, agressive, belligerent and offensive
- the Sherman tank- the sniper- the exploder- The Sherman tank
- abusive, abrupt and intimidating- value agressiveness and confidence- have a strong need to prove themselves that their view of the world is right- If I can make you out to be weak, faltering and equivocal, then I will seem, to myself and to others, strong and sure.- The sniper
- more covered approach - behind friendliness they attack using innuendoes, non-playful teasing and not so subtle digs- they pair their verbal missiles with non-verbal signals of playfulness and friendship but in reality they are envy and angry- like Sherman tank, snipers believe that making others look bad make them look good- The exploder
- full of rage- their angry behaviour can erupt out of conversations that seem to start friendly- usually, these tantrums occurs when they feel physically or psychologically threatened2. Complainers
- moan like hell about everything but never seem to take any action to change anything- see themselves as powerless- convert useful problem solving into complaining- they think that they cant change things so its better complain to people who can3.The silent, unresponsive and the quiet ones
- deal with any disagreeable situation by shutting down- use silence as their defensive weapon, to avoid revealing themselves in which way they can avoid reprimand- hard to communicate with - unproductive interaction- usually display such body language as staring, glaring, frowning or folded arms in an uncomfortable position4. Super agreeable people (a bit like spaniel puppies)
- want to be friends with everybody- feel desperate need to be liked by everybody- tell you things that are satisfying to hear- use humour as a way to ease their conversation with others5. The negativist
- disagree with any suggestion- sceptical-dont have power over their own lives- unable to work through basic human disappointment- embittered about life and how life treats them6. The know-all
- overwhelming need to be recognised for their intellectual ability- dull and very tedious- can be very persuasive- like being centre of attention- have need for others to think of them as being important and respected7. The indecisive, the hesitant
- bad in communicating their own thoughts, needs and opinions- unable to cope with stress- when they choose to verbaly make contact with other people, they speak in short phrases or sentences- inside the indecisive person is usually a perfectionist trying to get outHow to deal with them?
Remember that we are all humans!Thank you for listening!
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