8 dealing-with-difficult-people
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Transcript of 8 dealing-with-difficult-people
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Dealing with Difficult PeopleThe Verbal Judo Series
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Maximum Effect, Minimal Effort
Conflicts of personality are a primary factor of internal issues.
Presidents are the facilitators of disciplinary meetings (a time-consuming practice).
Understanding challenging personality types can curb issues before they happen.
The Sinister Six
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The Bull
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Hostile Personality Type
Fly into a rage at the drop of a hat Unpredictable Can act like tyrants when they don’t get their
way Can be abusive
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The Counter
Separate them from the group Allow them to vent their anger within reason Set boundaries early State your position, stay factual, stay cool
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The Genius
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Ego-Centered Personality
Smarter than you in their area of expertise Commonly correct what you say Quick to point out your flaws
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The Counter
Know your facts Capitalize on their knowledge by asking
questions Strategically place them on like assignments Praise their work
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The Sucker-Puncher
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The Passive Aggressive
Use potshots & sarcasm to undermine you Will fail to complete projects & blame you Rarely ever takes the lead Rarely ever contributes
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The Counter
Keep issues fact-centered If necessary, use open-ended questions to put
the spotlight on them Use the fear of open confrontation against
them
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The Downer
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The Neurotic Personality
Focuses on the down side of every issue Every idea is wrong Every initiative will turn out badly
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The Counter
Understand their perspective, but don’t endorse it
Stay factual Don’t get drawn into an argument Stay positive
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The Cheerleader
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People Pleasing Personality
Super excited about everything Volunteer for everything Overcommit themselves
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The Counter
Know their expertise Limit what you ask of them Affirm their contributions Teach them to say no
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The Ghost
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Mystery Personality
They watch everything but say nothing Rarely socialize with the group Unable to figure out motivations
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The Counter
Draw them out with open ended questions Be persistent, but patient Look for non-verbal cues
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What if it’s me?
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The Counter
Know your triggers (mindfulness) Bulls: Separate emotion from fact (cool down) Geniuses: Teach, don’t preach Sucker Punchers: Ask questions (honest
assertiveness) Downers: Focus on the good Cheerleaders: Get others engaged Ghosts: Get engaged!
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Questions?
Thanks for playing!