END

START

e-signature/photograph sent to

CRM system and customer service team

in office.

Driver status updates sent to

routing and scheduling system.

Driver re

-routed to

avoid traffic

congestion.

Regu

lar

tem

pera

ture

upda

tes s

ent t

o

deliv

ery

com

pany

's

logi

stic

s man

ager

.

Driver collects product

from depot.

Customer places order for refrigerated

product.

‘Cold chain’ re

ceipt of

storage te

mperatures

during jo

urney,

printed fo

r

customer.

Del

iver

y re

ceip

t,

incl

udin

g tim

e an

d

GPS

loca

tion,

prin

ted

for c

usto

mer

.

Order sent to delivery

company’s order

booking, CRM and

integrated routing,

scheduling and

telematics systems.

ETA sent to

customer via

automatic text.

Product delivered -

customer signs

using signature

capture app; driver

takes photo of

customer receiving

product.

System identifies best

driver and dispatches

order with delivery

directions.

Delivering a better service at a lower costCheck out the latest developments in integrated M2M telematics with our ‘day in the life’ of a refrigerated product delivery.