Day in the life: product delivery
1
END START e-signature/ photograph sent to CRM system and customer service team in office. Driver status updates sent to routing and scheduling system. Driver re-routed to avoid traffic congestion. Regular temperature updates sent to delivery company's logistics manager. Driver collects product from depot. Customer places order for refrigerated product. ‘Cold chain’ receipt of storage temperatures during journey, printed for customer. Delivery receipt, including time and GPS location, printed for customer. Order sent to delivery company’s order booking, CRM and integrated routing, scheduling and telematics systems. ETA sent to customer via automatic text. Product delivered - customer signs using signature capture app; driver takes photo of customer receiving product. System identifies best driver and dispatches order with delivery directions. Delivering a better service at a lower cost Check out the latest developments in integrated M2M telematics with our ‘day in the life’ of a refrigerated product delivery.
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Transcript of Day in the life: product delivery
END
START
e-signature/photograph sent to
CRM system and customer service team
in office.
Driver status updates sent to
routing and scheduling system.
Driver re
-routed to
avoid traffic
congestion.
Regu
lar
tem
pera
ture
upda
tes s
ent t
o
deliv
ery
com
pany
's
logi
stic
s man
ager
.
Driver collects product
from depot.
Customer places order for refrigerated
product.
‘Cold chain’ re
ceipt of
storage te
mperatures
during jo
urney,
printed fo
r
customer.
Del
iver
y re
ceip
t,
incl
udin
g tim
e an
d
GPS
loca
tion,
prin
ted
for c
usto
mer
.
Order sent to delivery
company’s order
booking, CRM and
integrated routing,
scheduling and
telematics systems.
ETA sent to
customer via
automatic text.
Product delivered -
customer signs
using signature
capture app; driver
takes photo of
customer receiving
product.
System identifies best
driver and dispatches
order with delivery
directions.
Delivering a better service at a lower costCheck out the latest developments in integrated M2M telematics with our ‘day in the life’ of a refrigerated product delivery.
