Customer Relationship Management
By: Bilal Yasir 0092 345-8703330
WHAT IS CUSTOMER RELATIONSHIP MANAGEMENT?
Customer Satisfaction
Value
Identification of alternatives and
substitutes
* Need
Recognition
Fee
dbac
k
Evaluation of alternatives
and substitutes
Selection & Buying
CUSTOMER BUYING BEHAVIOUR
SHELL PAKISTAN
The second largest oil company in the country, Shell Pakistan has successfully positioned itself as the preferred oil and gas company in Pakistan, leading the field in its commitment to customer service, quality of products, safety and environmental protection.
PETROLENGINE OILDIESELCNGOTHER PRODUCTS
Shell Cares Customers
SHELL PAKISTAN PRODUCTS
Use of Shell Rimula R1 Multi can result in lower fuel consumption
Gifts
After sale services
SHELL PAKISTAN
Car wash service
Shell Cares Customers
SOCIAL SOCIETY
Shell Social Investment team in Pakistan has set up a Disaster Relief Donation Fund to support the flood relief efforts.
For FeedbackComplaint or Suggestion Box
SOCIAL SOCIETY
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