Customer Relationship Management

By: Bilal Yasir 0092 345-8703330

WHAT IS CUSTOMER RELATIONSHIP MANAGEMENT?

Customer Satisfaction

Value

Identification of alternatives and

substitutes

* Need

Recognition

Fee

dbac

k

Evaluation of alternatives

and substitutes

Selection & Buying

CUSTOMER BUYING BEHAVIOUR

SHELL PAKISTAN

The second largest oil company in the country, Shell Pakistan has successfully positioned itself as the preferred oil and gas company in Pakistan, leading the field in its commitment to customer service, quality of products, safety and environmental protection.

PETROLENGINE OILDIESELCNGOTHER PRODUCTS

Shell Cares Customers

SHELL PAKISTAN PRODUCTS

Use of Shell Rimula R1 Multi can result in lower fuel consumption

Gifts

After sale services

SHELL PAKISTAN

Car wash service

Shell Cares Customers

SOCIAL SOCIETY

Shell Social Investment team in Pakistan has set up a Disaster Relief Donation Fund to support the flood relief efforts.

For FeedbackComplaint or Suggestion Box

SOCIAL SOCIETY