The Cost of Not Finding Information
BP Learning
17 Oct 2008
Information Disaster
Information Disaster
Information…• Wrong
• Missing or incomplete
• Too much information
• Multiple repositories
• No single unified access point
Vision
• Right Information
• Right People
• Right Time
How successful are most searches?
Knowledge workers spend
15% to 35% of their time searching for information
40%of corporate users report that they
cannot find the information they
need to do their jobs
50%of most intranet searches are
abandoned
90%Of the time that knowledge workers
spend in creating new reports is recreating information that
ALREADY EXISTS.
What Does All This COST?
Studies looked at:
• How much time typical worker spends searching every week
• What success is in finding information
• How much time is spent recreating existing information
• What the opportunity cost is
• Increased call centre and technical support costs
Studies by: IDC, Working Councils of CIO’s, AIMM, Ford Motor Company, Reuters, 1999-2001
Based on typical enterprise of 1000 knowledge workers earning
average $80,000 per year
Here is what they found…
$6MCost of the time spent looking for
and not finding information,not including opportunity cost or rework
$12MAdditional cost of the time spent
reworking information because
it hasn’t been found (15% of time spent in duplicating existing information)
30%avoidable calls to help desk…
From THIS…
Portal LAN
KM storage area SAP Learning Solution BP Aids and Training
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Livelink
To this…
And from this…
To this …
Summary
• We cannot ignore the technologies available to us
• The cost of not finding information is too great
Sources and credits
• KMworld.com: The high cost of not finding information, Susan Feldman, Posted March 1, 2004
• Studies cited: IDC, Working Council of CIO’s, AIIM, Ford Motor Company, Reuters 1999-2001
• Presentation by: Elke Scrimshaw
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