Slideshare cost of ignoring network security presentation v4
Cost Of Not Finding Information Slideshare
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The Cost of Not Finding Information
BP Learning
17 Oct 2008
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Information Disaster
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Information Disaster
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Information…• Wrong
• Missing or incomplete
• Too much information
• Multiple repositories
• No single unified access point
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Vision
• Right Information
• Right People
• Right Time
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How successful are most searches?
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Knowledge workers spend
15% to 35% of their time searching for information
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40%of corporate users report that they
cannot find the information they
need to do their jobs
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50%of most intranet searches are
abandoned
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90%Of the time that knowledge workers
spend in creating new reports is recreating information that
ALREADY EXISTS.
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What Does All This COST?
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Studies looked at:
• How much time typical worker spends searching every week
• What success is in finding information
• How much time is spent recreating existing information
• What the opportunity cost is
• Increased call centre and technical support costs
Studies by: IDC, Working Councils of CIO’s, AIMM, Ford Motor Company, Reuters, 1999-2001
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Based on typical enterprise of 1000 knowledge workers earning
average $80,000 per year
Here is what they found…
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$6MCost of the time spent looking for
and not finding information,not including opportunity cost or rework
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$12MAdditional cost of the time spent
reworking information because
it hasn’t been found (15% of time spent in duplicating existing information)
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30%avoidable calls to help desk…
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From THIS…
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Portal LAN
KM storage area SAP Learning Solution BP Aids and Training
\\http:training
\\file015\training
\\file046\training
Livelink
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To this…
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And from this…
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To this …
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Summary
• We cannot ignore the technologies available to us
• The cost of not finding information is too great
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Sources and credits
• KMworld.com: The high cost of not finding information, Susan Feldman, Posted March 1, 2004
• Studies cited: IDC, Working Council of CIO’s, AIIM, Ford Motor Company, Reuters 1999-2001
• Presentation by: Elke Scrimshaw