CORPORATE POLICY MANUALCONTENTS

Administration & General

CA1 Personal Behaviour and ResponsibilitiesCA2 Code of Ethics & Behaviour CA3 Corporate Policy Manual CA4 Hotel Policy ManualCA5 Answering and Style of CorrespondenceCA6 Use of E-MailCA7 Answering of Telephone CallsCA8 Business EntertainmentCA9 Corporate Identity ManualCA10 Corporate/Owners’ CommunicationCA11 Departmental Manuals/Operating ProceduresCA12 DignitariesCA13 Fiduciary AppointmentCA14 Guest AreasCA15 Guest ParticularsCA16 Handling the PressCA17 Statements to PoliceCA18 IncentivesCA19 LicencesCA20 Limit of LiabilityCA21 Manual OwnershipCA22 Senior Management Guest ContractCA23 SignageCA24 VIP RecognitionCA25 EnvironmentCA26 Management CoverageCA27 Retention of Office Records & FilesCA28 Corporate Social ResponsibilityCA29 Quality Standards & Core Practices Compliance (Audits)CA30 Guest RoomsCA31 Hotel UniformsCA32 Request for Treatment at Hospital

© SHANGRI-LA INTERNATIONALHOTEL MANAGEMENT LIMITED