Contents administration & general
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CORPORATE POLICY MANUAL CONTENTS Administration & General CA1 Personal Behaviour and Responsibilities CA2 Code of Ethics & Behaviour CA3 Corporate Policy Manual CA4 Hotel Policy Manual CA5 Answering and Style of Correspondence CA6 Use of E-Mail CA7 Answering of Telephone Calls CA8 Business Entertainment CA9 Corporate Identity Manual CA10 Corporate/Owners’ Communication CA11 Departmental Manuals/Operating Procedures CA12 Dignitaries CA13 Fiduciary Appointment CA14 Guest Areas CA15 Guest Particulars CA16 Handling the Press CA17 Statements to Police CA18 Incentives CA19 Licences CA20 Limit of Liability CA21 Manual Ownership CA22 Senior Management Guest Contract CA23 Signage CA24 VIP Recognition CA25 Environment CA26 Management Coverage CA27 Retention of Office Records & Files CA28 Corporate Social Responsibility CA29 Quality Standards & Core Practices Compliance (Audits) CA30 Guest Rooms CA31 Hotel Uniforms © SHANGRI-LA INTERNATIONAL HOTEL MANAGEMENT LIMITED
Transcript of Contents administration & general
CORPORATE POLICY MANUALCONTENTS
Administration & General
CA1 Personal Behaviour and ResponsibilitiesCA2 Code of Ethics & Behaviour CA3 Corporate Policy Manual CA4 Hotel Policy ManualCA5 Answering and Style of CorrespondenceCA6 Use of E-MailCA7 Answering of Telephone CallsCA8 Business EntertainmentCA9 Corporate Identity ManualCA10 Corporate/Owners’ CommunicationCA11 Departmental Manuals/Operating ProceduresCA12 DignitariesCA13 Fiduciary AppointmentCA14 Guest AreasCA15 Guest ParticularsCA16 Handling the PressCA17 Statements to PoliceCA18 IncentivesCA19 LicencesCA20 Limit of LiabilityCA21 Manual OwnershipCA22 Senior Management Guest ContractCA23 SignageCA24 VIP RecognitionCA25 EnvironmentCA26 Management CoverageCA27 Retention of Office Records & FilesCA28 Corporate Social ResponsibilityCA29 Quality Standards & Core Practices Compliance (Audits)CA30 Guest RoomsCA31 Hotel UniformsCA32 Request for Treatment at Hospital
© SHANGRI-LA INTERNATIONALHOTEL MANAGEMENT LIMITED
