Version 1
June 3, 2015
2015
CONFIGURATION GUIDE
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Contents 1.0 Windows Computers ...................................................................................................................... 3
1.1 Cannot view files .............................................................................................................................. 3
1.2 Java Settings .................................................................................................................................... 4
1.3 Internet Explorer: ............................................................................................................................. 7
1.3 Firefox .............................................................................................................................................. 10
2.0 Mac Computers .................................................................................................................................. 11
2.1 Java Settings .................................................................................................................................. 11
2.2 Safari ............................................................................................................................................... 13
3.0 Support ................................................................................................................................................ 14
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Please configure your computer for optimal Rocket performance by following these
handy tips. Not taking these steps will result in frustration and unsent/ undelivered files.
FYI
If you download a file from Rocket but cannot find it on your computer, please make sure you have implemented the configuration/ setting updates listed in this document,
then save the file onto your desktop (making note of where you put it); try to save it on your desktop. The file should be there.
Please ensure that you are running Java 32 bit only as described on page 3. Rocket will not run on Java 64 bit.
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1.0 Windows Computers
1.1 Cannot view files after download
If you download a file but cannot see it in the location it was downloaded to
Go to the computer Control Panel > User accounts Select Change User Account Control Settings Lower the slider to never notify and then hit ok. When the prompt comes up that
ask “Do you want to allow the following program to make changes to this computer?” Select “Yes”
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1.2 Java Settings
Rocket runs properly with the current default Java settings. You should not have to change
your Java but if for any reason you run into a Java error use the following information to
configure your Java.
Use the following steps to configure your Java settings if you run into a Java error. Rocket
recommends that you run the latest 32-bit version of Java on your computer.
Step 1: Make sure the next generation Java Plug-in is unchecked
To change this setting do the following:
go to Start > Control Panel > Java > Advanced > Uncheck “Enable the next-generation Java Plug-in”
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Step 2: Add Rocket Site for Java 7 version 55
Rocket recommends that you run the latest 32-bit version of Java on your computer. The current version is Java 7 update 55.
With the new update the Java security settings were changed. The changing of these settings will affect how the Java applet used on Rocket is run which now negatively impacts how Rocket works. For the applet to run properly you will need to add Rocket to the Exception Site List.
To change this setting do the following: go to Start > Control Panel > Java > Security Click Edit Site List and add https://my.trubiquity.net
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Step 3: Clear your Java Cache
To clear the cache do the following: go to Start > Control Panel > Java > Temporary Internet Files > Settings > Delete
files
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1.3 Internet Explorer:
There are a few settings in Internet explorer that you will need to update for the system run properly.
Step 1: Please ensure that you have https://my.trubiquity.net as a trusted site on
your internet browser
To add Rocket as a Trusted Site do the following: In internet explorer: go to Tools > Internet options > Security > click Trusted Sites
> Sites
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Step 2: Add Rocket as a compatible website
To add Rocket as a Compatible Site do the following: In internet explorer: go to Tools > Compatibility View Settings > add
https://my.trubiquity.net
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Step 3: Clear your temporary internet files and cookies
If the site is not responding on for any reason will not allow you to login try the following:
In internet explorer: go to Tools > Internet options > Delete (under browsing history)
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1.3 Firefox
If you are using Firefox, use the following information to assist you.
Step 1: Make sure Java is activated
Go to Tools > Add-ons > Plug-ins
Make sure that both the Deployment kit and Java platform are activated
Step 2: Clear the browser history
If the site is not responding on for any reason will not allow you to login try the following: Go to History > Clear Recent History
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2.0 Mac Computers
If you are using a Mac computer use the following information to assist you with using Rocket.
2.1 Java Settings
Step 1: Add Rocket Site for Java 7 version 55
Rocket recommends that you run the latest version of Java on your computer. The current version is Java 7 update 55.
With the new update the Java security settings were changed. The changing of these settings will affect how the Java applet used on Rocket is run. For the applet to run properly you will need to add the Rocket site.
To change this setting do the following: go to System preferences > Java > Security Click Edit Site List and add https://my.trubiquity.net
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Step 2: Clear your Java cache
To clear the cache do the following: go to System preferences > Java > Temporary Internet Files > Settings > Delete
files
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2.2 Safari
Step 1: Allow Java to run in Safari
If when using Safari Java does not run check to make sure it is set to run with Safari.
To check this click Safari > Preferences > Security > Manage Website Settings >
Java
Make sure it says “Allow Always”
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3.0 Support
Rocket Software Inc. Support Contact Information Web form requests: http://support.rocketsoftware.com/rsp-portal/forms/emailSupport USA: Rocket Software Inc. 5480 Corporate Drive Suite 300 Troy, MI 48309 U.S.A. Phone / Fax: Tel: +1 (248) 833-9000 Emails: [email protected] EUROPE: Rocket Software UK Limited Goodbard House Infirmary Street Leeds, LS1 2JS Phone / Fax: Tel: +44 (0)113 2 454 305 Emails: [email protected] GERMANY: Rocket Software Deutschland GmbH Dynamostraße 3 68165 Mannheim Germany Phone / Fax: Tel: +49 (0)6207-9424-0 Emails: [email protected]
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