Compuware APM Solution – Gomez
Compuware Application Performance Management
• Web, non-Web, mobile, streaming, cloud-based applications• Across all customers, users, browsers, devices, infrastructure, and geographies • Rapid issue notification with actionable diagnostics• Insight into how these issues affect your business (revenue, brand, cost)
We help organizations optimize the performance of their business-critical
applications
SaaS, Cloud-Based
and On-Premise
Offerings• Rapid startup and
payback
4,000+ Customers Worldwide
• 2,500+ enterprise customers
• 1,500+ SMB customers
• 12 of top 20 US sites
Global Reach• Over 80 offices in
29 countries worldwide
• Strategic service delivery
Recognized as Industry Leader
• Gartner:Leader in APM magic quadrant
• Forrester: “The leader in Web Experience Management”
• Ovum: “Game-changing”
Cross-Browser Testing
Understand if your website and m-site renders as expected
across 500+ browsers/OS and
5,000+ mobile device profiles
Web Load Testing
Ensure websites and applications perform
optimally for your end-users under peak
traffic conditions
Synthetic Monitoring
Identify, diagnose & resolve website, m-site, application & SMS issues across
devices, networks & geographies
Compuware APM Solution – Gomez SaaS Overview
Browser based Real-User
Monitoring
Measure performance directly from your
end-user’s browser & mobile device to
evaluate EUE and its impact on business
results
Cloud Private Public
The Application Performance Challenge: The Cloud Has Arrived
Employees
Mainframe
Storage
Data Center
Web Services
Mobile Components
Web Servers
App Servers
DB Servers
Load Balancers
WANOptimization
Virtual/Physical Environment
Network
The Application Delivery Chain
LocalISP
Mobile Carrier
Content Delivery Networks
3rd Party/Cloud Services
Browsers
Devices
MajorISP
Customers
Employees
The Application Delivery Chain
The Answer: Adopt a Customer/User Point of View
Cloud Private Public
Employees
Mainframe
Storage
Data Center
Web Services
Mobile Components
Web Servers
App Servers
DB Servers
Load Balancers
WANOptimization
Virtual/Physical Environment
Network
LocalISP
Mobile Carrier
Content Delivery Networks
3rd Party/Cloud Services
Browsers
Devices
MajorISP
Customers
Employees
Customer/user point of view
Customers
EmployeesEmployees
Test/monitor your app the way your users access it:• What they do (key transactions)• Where they do it (geographic locations)• How they do it (browsers and mobile devices)
Prioritize and resolve issues• Measure the business impact (users)• Isolate root causes
MajorISP
Local ISP
Mobile Carrier
Internet
Content DeliveryNetworks
3rd Party/Cloud Services
Browsers and devices UsersUsers
Storage
Web Servers
App Servers
DB Servers
Mainframe
Load Balancers
Mobile Components
Network
Pinpointing Problems and Optimising Performance
Is it my data
center?
Is it an ISP or the Internet?
Is it a 3rd party
provider?
Is it a browser or
device?
The Application Delivery Chain
Gomez Network: The World’s Most Comprehensive Performance and Testing Network
Real User MonitoringWorldwide, wherever
your users are
High Volume Load Generation6 locations
CloudBackbone Last Mile Virtual Test Bed Your Actual Users
Web Performance Management150+ locations
Web Performance Management and
Load Testing 150,000+ locations
Cross-Browser Testing 500+ browser/
OS combo’s5,000+ supported devices
What Makes Gomez Unique?
Fastest Time to Value
Only Unified View Across Entire Application Delivery Chain
From the First Mile… …to the Last Mile
Eliminate blind spots Optimize application performance Measure business impact
Most Actionable Deep-Dive Diagnostics
LocalISP
Mobile Carrier
Browsers
Devices
MajorISP
Content Delivery Networks
3rd Party/Cloud Services
Customers
EmployeesEmployees
Data Center
Mainframe
Web Service
s
Mobile Component
s
Web Servers
App Servers
DB Servers
Load Balancers
WANOptimization
Network
Virtual/Physical Environment
Storage
Cloud
Private Public
Broadest Application, Browser and Device
Support
Business IT Ops
App Dev/QA
Optimize performance and functionality
Reduce time to resolution
Quick results for all stakeholders
Next steps?
Who Uses Compuware’s End User Experience Monitoring in ANZ?Media and
EntertainmentEducation Financial
ServicesGovernment Health Travel Other
Tele-communications
Utilities
Cloud Provider
Retail
Compuware APM Service and Support: Helping You Progress to Higher Levels of APM Maturity
Skills
“How do we operate
the tools?”
Best Practices
“How do we do things
the best way?”
Resources
“Do we have the people
to do the job?”
Your Success
Issue Resolution
“How do we fix this
problem?”
Implementation
“How do we get value ASAP?”
How Compuware can help
Implementation Services
Training & Certification
Expert Guidance
Expert Personnel Support
• Install & configure
• Workshops• Jumpstarts
• Online, self-paced
• Webinars• On site
• Evaluation• Assistance• Knowledge
transfer
• Managed services
• Role-based experts
• Service Desk• Premium
support (inc. 24 x 7)
Y O U R N E E D S :
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