BT Connect

Understanding end

user performance of

SAP July 2013

Delivering locally in Asia Pacific

• A global company, committed to Asia

• 20 local offices: Bangalore, Bangkok, Beijing, Chennai, Dalian, Delhi, Hong Kong, Hyderabad, Kuala Lumpur, Manila, Melbourne, Mumbai, Seoul, Shanghai, Shenzhen, Singapore, Sydney, Perth, Pune and Tokyo

• 4 Regional 24/7 service centres: Mumbai, Pune, Dalian and Sydney

• 5 Regional service desks providing business hours support in Beijing, Singapore, Kuala Lumpur & Tokyo

• Research Centres in Beijing and Malaysia

• Proven, awarded innovation capability supported by Solution Architects and Service Designers.

• Language Capability

• 24/7 multi language support including: English, Japanese, Korean, Mandarin, and all Indian languages.

• BT launched its Chinese language website in February 2011: www.bt.com/cn

SAP - The challenges in achieving adoption

Users: Globally Dispersed Lines of Business: Demand SAP Performance

Applications: Complex, Integrated Architectures Organization: Multiple Stakeholders Affected

SAP

Basis IT VP LOB

App

Owners

Supply

Management

Resource Planning

Finance SLAs

Cost of downtime

Average costs of downtime of SAP system $535,780 to $838,110 per hour.

The cascading of impacts can escalate the impact of downtime by a factor of

x5 – x10

BT Connect. Networks that think 5

The applications and infrastructure was straightforward to monitor and optimise

Applications are served from within the corporate network

Most users plug into the corporate network

The Internet is used as a remote access transport

Application Performance Management in the Old World

BT Connect. Networks that think 6

WAN

Internet

Datacentre

Office

Office

WAN acceleration

Hybrid path selection

Application, server & mainframe performance

OptimiseCloud apps

Application prioritisation

Web acceleration

Intelligent traffic delivery

Monitoring performance from

smart devices

Acceleration fromMobile users

(laptop/desktop)

Internet best path

Unified Dashboard

Web Facing ContentTesting and monitoring of

webpages

Benchmark & monitor cloud

providers

Storage Projection to Branch with

Riverbed Granite

Probe Based App Performance Management

End user experience is key

Deploying SPAN port

based monitoring to

virtualised servers

can be problematic

Significant growth of

Internet traffic

APM in the World Today

BT Connect. Networks that think 7

Customer examples

Pharmaceutical

Manufacturer

Consumer Goods

• Outage of SAP and Siebel.

• Customer losing $1m a day

• Customer had a large crises

team working on the issue

• Could not find the source of

the problem.

• Moving from SAP to

MySAP

• Major consolidation

• Supply chain issues

• End user performance

complaints

• End user performance

problems

• Lack of visibility of network

and application landscape

• Inconsistent performance

• Within 30 minutes the BT

Monitoring service found the

cause

• An anti-virus server was

creating thousands of sessions

and killing the network.

• De-risked SAP instance

consolidation

• Helped and move to new of

My SAP.

• Saved $300k a year in

licensing costs

• Monitoring of SAP SLA

• Definition of application policy

• Optimisation of SAP

• 43% improvement in response

times

Customer Issue Solution

End user experience is key

SAP monitoring across the application delivery chain

Application

Customers

Employees

ISPs ▪ Mobile carriers ▪ Browsers ▪ Devices ▪ AJAX ▪ JavaScript ▪ Mobile apps

Users Cloud: Private and

Public

Data Center

Web ▪ Mobile ▪ App logic ▪ Database ▪ Network ▪ Mainframe ▪ Virtualization ▪ SOA ▪ CDNs ▪ Third party services

SAP

Transactions

BT SAP Performance Monitoring provides full SAP performance and availability coverage

SAP End User Experience • SAP GUI transactions

individually by names (T-Code,

GUI Window name and status)

• Users by their login names for

all users all the time

SAP Transaction Profiling • Performance monitoring of

databases used by SAP

servers (e.g. Oracle, MS SQL,

DB2)

• SAP Transaction profiling

SAP

Network

Performance • SAP

network

traffic

SAP Analysis & Server Perf

Management • Syslog entries, number of

dumps, work processes

• NetWeaver, J2EE monitoring to

method level

Connect Intelligence: Unified Dashboard

Connect Intelligence: Application Performance Monitoring

Acceleration of business critical applications

Connect Optimisation

Connect Intelligence: Application Performance Monitoring

WAN aligned Proactive IT Business aligned

Wan & Application Acceleration

Governance

Service Management

End-user Experience Monitoring

Business Service Management

Infrastructure Monitoring

Network Monitoring

Ap

plic

ati

on

man

ag

em

en

t

hie

rarc

hy

IT maturity

BT Connect Applications Portfolio: application and service management

Unified Dashboard: Single view of performance

Monitoring of applications, transactions, database,

Web, last mile, browser, real user

WAN Governance, application prioritisation

SMART Path selection

Connect Acceleration

Monitoring of application landscape

Application Landscape Consultancy (APM Proof of Concept Proof of Value)

SAP traffic can be optimised

Identifying SAP Traffic

APM Proof of Value

SAP traffic can be optimised

BT Connect. Networks that think 12

SAP monitoring Dashboard

APM – Development of Intelligence

Web Based Clients : MySAP

SAP R3

Evolution of APM

Speed to become aware of problems

Ability to prioritise on business impact

Speed to Isolate problems

Anytime and Anywhere

BT Connect

BT Connect Applications Portfolio

Connect Intelligence

July 2013