7/30/2019 City of Bethlehem Citizen Survey
1/63
2011CITYOFBETHLEHEMCITIZENSURVEY
KeyFindingsReport
January,2012
PreparedbytheMuhlenbergCollegeInstituteofPublicOpinion
7/30/2019 City of Bethlehem Citizen Survey
2/63
1
KEYFINDINGS:
1. AnoverwhelmingmajorityofresidentsoftheCityofBethlehemratequalityoflifeinthecityaspositivewithabout1in3residentsdescribinglifeinBethlehemasexcellent.
2. Threeoutoffourcityresidentsviewthequalityoflifeintheirneighborhood
aseitherexcellentorgood,withabout1in4describingthequalityoflifeintheirneighborhoodinnegativeterms.
3. WhilemostcitizensratedpublicsafetyandpoliceservicesinBethlehem
positively,over1outof3residentsfeelthatpublicsafetyinthecityiseitherfairorpoor.
4. Over2outof3individualslivinginBethlehemhavenegativeviewsabout
streetconditionsofthecity,with3in10ratingthequalityofstreetrepairas
poor.
5. Bethlehemresidentshavefairlynegativeviewsaboutthecityshandlingofsidewalkmaintenanceandsnowplowing,withamajorityofthosepolledratingthecityseffortsintheseareasaseitherfairorpoor.
6. ThecitysfireprotectionandEMSservicesreceivepositiveratingsfrom
Bethlehemresidentswiththreeoutoffourcitizensindicatingthattheseservicesareeitherexcellentorgood.
7. Improvedstreetrepairsandsnowplowingarethetwoissuesthatcity
residentswouldmostliketoseethecityimproveuponinthefuture,withcrimepreventionandeconomicdevelopmentalsocommonlymentionedasissuesthatthecityshouldfocusonincomingyears.
8. MostresidentsofBethlehembelievethattherecanbeimprovementsinthe
areoftrashremoval,withamajoritysupportiveofthecityadoptingasingletrashhaulerifsuchamoveresultedinlowerscostsandimprovedtrashremovalservices.
9. Amongthethingsthatcityresidentswouldmostliketoseechangedare
improvedappearance,betterlawenforcement,lowertaxesandimprovedtransportationinfrastructure.
10.Bethlehemresidentsviewthecitysparksanddowntownastheirfavorite
placeswithinthemunicipality.
7/30/2019 City of Bethlehem Citizen Survey
3/63
2
SUMMARY:Theresultsofthe2011CityofBethlehemCitizenSatisfactionSurveyprovideevidencethatresidentsoftheLehighValleyssecondlargestcityhaveagenerallypositiveviewoflifeinthecitybutdesireimprovementsinanumberofkeyareasrelatedtocityservices.FromabroadperspectivecitizensofBethlehem
seeboththeircityandneighborhoodsasgoodplacestoliveandwork,withmostresidentsobservingimprovementinthequalityoflifeoverthelastdecade.UnderlyingthesepositiveappraisalsofthecityarefavorableviewsofBethlehemsrecreationalfacilities,artsandculturalprogramsanddowntowndistrict.AgainstthisbackdropofgenerallypositiveviewsaboutthecityareconcernsandpoorappraisalsofaspectsofBethlehemsinfrastructurequalityandmaintenance,andinparticularstreetrepairsandsnowplowing.
METHODOLOGY:Theresultsreportedinthisstudyaredrawnfromasurveyof1573residentsofthecityofBethlehem,Pennsylvania.Thesurveyinstrumentwas
developedbyrepresentativesofthecityofBethleheminconsultationwiththeMuhlenbergCollegeInstituteofPublicopinion.Arandomsampleof5000householdswithinthecitywasselectedtoreceivethesurveyinthemail.EachhouseholdthatwasselectedwasgiventheopportunityofcompletingapapersurveyandreturningittothecityviamailortocompletethesurveyelectronicallyviaalinkontheCitywebsite.SurveysweremailedbytheCityofBethleheminJulyof2011.Throughthissamplingprocess1477surveyswerecompleted.Anadditional96surveyswerecompletedviatheCityswebsitebyresidentswhooptedtoparticipateinthesurveywithoutbeingselectedintherandomsamplingprocess.Thenumberofcompletedsurveysinthesurveyresultsinamarginoferrorof+\-3%ata95%levelofconfidence.Thedatainthesurveywasweightedbyage,ethnicity,race,educationalattainmentandgender.Theweightingwasbaseduponthe2010Censuspopulationestimatesforthecity.TheanalysisandreportwereconductedbytheMuhlenbergCollegeInstituteofPublicOpinionunderthedirectionofDr.ChristopherBorick.
PERCEPTIONSOFQUAITYOFLIFE:ResidentsofBethlehemprovidesolidappraisalsofthecityandtheirneighborhoodsasplacestolive.Over8outof10citizensinthecityratedqualityoflifeinBethlehempositively,with32%statingthatthecityisanexcellentplacetoliveand53%callingthecityagoodplacetolive.
Similarly,residentsofthecitylookfavorablyupontheirneighborhoodsasaplacetolivewith3outof4ratingtheareasofthecitywheretheyliveaseitherexcellent(30%)orgood(45%).ResidentsofBethlehemareslightlymorenegativeaboutthequalityoflifeoftheirneighborhoodsthantheyarewiththecityingeneral,with23%providingnegativeappraisalsoftheirneighborhoodsincomparisonwith13%holdingnegativeviewsofthecityasawhole.
7/30/2019 City of Bethlehem Citizen Survey
4/63
3
TABLEONE
RATINGSOFQUALITYOFLIFEINTHECITRYOFBETHLEHEMANDITS
NEIGHBORHOODS
Excellent Good Fair PoorCityofBethlehemasaPlacetoLive
32% 53% 12% 1%
Neighborhoodasaplacetolive
30% 45% 18% 5%
Therearesignificantdifferencesinviewsonqualityoflifeinneighborhoodsintermsofwhatareasofthecityandindividuallivesin.MostnotablyresidentsofthesouthsideofBethlehemweresignificantlymorelikelytohavenegativeappraisalsoflifeintheirneighborhoodsincomparisonwiththeircounterpartslivingonthe
northsideoftheLehighRiver.While46%ofcitizensofthesouthsidesaidthatlifeintheneighborhoodwasfairorpoor,only14%ofresidentsinthenortheastpartofthecitymaintainedsuchviewsandjust21%ofcitizenslivinginthedowntownorwestBethlehemneighborhoodsprovidingnegativeviewsoflifeintheirareas.
TABLETWO
RATINGSOFQUALITYOFLIFEINBETHLEHEMNEIGHBORHOODS
BYREGIONOFTHECITY
Excellent Good Fair PoorSouthBethlehem 17% 33% 29% 17%NortheastBethlehem
38% 47% 12% 2%
Downtown/WestBethlehem
30% 48% 19% 2%
InadditiontopositiveappraisalsofBethlehemasaplacetolive,apluralityofcityresidentsbelievethatlifeinthecityhasimprovedoverthelastdecade.WhenaskediftheCityofBethlehemisbettertodaythanitwas10yearsago,47%ofrespondentssaidyescomparedwith28%thatsaidno.Notably,perspectivesonhowBethlehemhaschangedoverthepastdecadearenotaffectedbywhatpartofthecityaresidentslivesinwithsimilarviewsbeingexpressedacrosscityneighborhoods.
7/30/2019 City of Bethlehem Citizen Survey
5/63
4
TABLETHREE
ISTHECITYOFBETHLEHEMBETTERTODAYTHANITWAS10YEARSAGO
Yes No DontKnow
Overall 47% 28% 23%SouthBethlehem 47% 28% 23%
NortheastBethlehem 48% 26% 26%Downtown/WestBethlehem
47% 30% 21%
OnefinalindicatorofthegenerallypositiveviewthatresidentsofBethlehemhavetowardstheircitycanbefoundintheirresponsestoaquestioninthesurveythataskedresidentsiftheywouldrecommendmovingtothecitytoafriend,relativeorcolleague..Theresultsshowthatover3outof4Bethlehemresidentswouldrecommendmovingthecitytootherswhileonlyabut1in10wouldnotendorsethe
cityasaplacetomoveto.Thisfinding,whencombinedwiththepreviousmeasures,helpstopaintapictureofacitizenryinBethlehemthatlooksfavorablyuponthecityasaplacetolive.
TABLEFOUR
WOULDYOURECOMMENDBETHLEHEMTOAFRIEND,REALTIVEOR
COLLEAGUE?
Response Percent
WouldRecommend 76%WouldnotRecommend 13%
NotSure 11%
INFRASTRUCTUREMAINTENANCEANDREPAIR:OneoftheareaswhereBethlehemresidentshadtheleastsatisfactionisthecitysinfrastructure.InparticularcitizensofthecitydemonstratesignificantconcernswiththeconditionandmaintenanceofBethlehemsroadsandsidewalks.Twooutofthreecityresidentsratedthecitysstreetrepairasonlyfair(38%)orpoor(29%).AlongwithgenerallynegativeperceptionsofstreetrepairBethlehemresidentsareunsatisfied
withaspectsofroadmaintenancesuchassnowplowingandstreetcleaning.Only33%ofcitizensgavesnow-plowingeffortsinthecitypositivereviews,andjust43%ratedstreetcleaningaseitherexcellentorgood.
7/30/2019 City of Bethlehem Citizen Survey
6/63
5
TABLEFIVE
RATINGSOFTRANSPORTATIONINFRASTRUCTUREMAINTENANCE
Excellent Good Fair Poor Dont
KnowStreetRepair 4% 27% 38% 29% 2%StreetCleaning 7% 36% 35% 18% 3%SnowPlowing 6% 27% 29% 36% 1%
Satisfactionwithsnowplowingwaslowineachsectionofthecitybutthehighestlevelsofnegativitycamefromthesouthsidewithabout7in10residentsratingsnowplowinginthecityaseitherfairorpoor.Ratingsofsnowplowinginthenorthsideofthecityalsotrendtothenegativesidebutdontreachthelevelsofdissatisfactionexpressedbysouthsideresidents
TABLESIX
RATINGOFSNOWPLOWINGBYAREAOFRESIDENCYOFRESPONDENT
Excellent Good Fair Poor
Overall 6% 27% 29% 36%
SouthBethlehem 3% 27% 28% 41%
NortheastBethlehem
8% 29% 26% 34%
Downtown/West
Bethlehem
6% 26% 32% 35%
Thegenerallynegativeviewsofmaintenanceofcitystreetsisaccompaniedbylargelynegativeperceptionsofparkinginthecity.Overall,lessthan4outof10Bethlehemresidentsratedparkinginthecityaseitherexcellentorgood,with6outof10ratingparkingasonlyfairorpoor.OnceagaintherearenotabledifferencesacrossthecitywithsouthsidedwellersmorenegativeaboutparkinginBethlehemthantheircounterpartsinneighborhoodonthenorthsideofthecity.
7/30/2019 City of Bethlehem Citizen Survey
7/63
6
TABLESEVEN
RATINGOFPARKINGBYAREAOFRESIDENCYOFRESPONDENT
Excellent Good Fair Poor
Overall 7% 31% 35% 23%SouthBethlehem 7% 18% 30% 39%
NortheastBethlehem
7% 35% 38% 17%
Downtown/WestBethlehem
6% 33% 36% 22%
PUBLICSAFETY:AsinmostcommunitiespublicsafetyisoneofthemostimportantissuesfacingtheresidentsofBethlehem.Ingeneral,theBethlehemPoliceDepartmentandthecityseffortstopreventcrimedrawfavorableresponsesfromcityresidents,althoughtheirareimportantdifferencesintermsofkeydemographiccategories.Inevaluatingtheoveralleffortsofthecitytopreventcrimethesurveyresultsdemonstratethatjustunder2outof3Bethlehemresidentshaveapositiveviewofthecitysworkinthisarea.Converselyabout3in10residentsinthecityprovidesubparevaluationsofcrimefightingefforts.Aswithanumberofotherfindingsinthesurvey,therearesubstantialdifferencesintheratingofthecitysefforttopreventcrimebytheareaofthecitythattherespondentlivesin.Ingeneral,southsideresidentsgivelowerscorestothecityintermsofitsattemptstoaddresscrimeinBethlehemthanresidentslivingnorthoftheLehighRiver.Evenwiththe
relativelylowerscores,moresouthsideresidentsgavepositiveratingsofcrimefightingeffortsthannegativescores.
TABLEEIGHT
RATINGSOFCITYEFFORTSTOFIGHTCRIME
BYAREAOFRESIDENCY
Excellent Good Fair Poor DontKnow
Overall 19% 43% 24% 5% 8%
SouthBethlehem 19% 31% 33% 10% 4%NortheastBethlehem
20% 46% 20% 3% 10%
Downtown/WestBethlehem
18% 45% 24% 3% 8%
ThesurveyresultsalsoprovideevidencethatviewsonBethlehemseffortstoaddresscrimeareimpactedbythefamilyincomelevelsoftheresident.Citizensof
7/30/2019 City of Bethlehem Citizen Survey
8/63
7
Bethleheminhigherincomebrackets(familyincome$80,000orhigher)tendtohavemorepositiveviewsofthecitysanti-crimeeffortsthantheircounterpartsinlowerincomebrackets.Turningtocitizenviewsofpoliceservicesprovidedbythecitythesurveyresults
againpaintagenerallyfavorablepicture.Nearly3outof4Bethlehemresidentsratedpoliceservicespositivelywith24%ratingtheseservicesasexcellentand48%callingpoliceworkasgood.Justover2outof10cityresidentsgavethecityspoliceservicesanunfavorablescore.
TABLENINE
RATINGSOFPOLICESERVICES
BYRESONDENTBYRACEANDETHNICITY
Excellent Good Fair Poor DontKnow
Overall 24% 48% 17% 4% 4%White 25% 51% 15% 3% 4%Non-White 24% 42% 25% 3% 2%
Hispanic 23% 42% 27% 2% 3%
Thegenerallyhighlevelsofsatisfactionwithpoliceservicesandanti-crimeeffortsbythecityhascontributedtoasolidmajorityofBethlehemresidentsreportingthattheyliveinasafecommunity.Over6outof10residentssurveyedratedcitysafetypositivelycomparedwithslightlyunder4in10ratingsafetyasonlyfairorpoor.EvaluationsofpublicsafetywerelargelyconsistentacrossregionsofBethlehemwiththeexceptionbeingahighernumberofresidentsonthesouthsideproviding
negativeappraisalsofthecityssafety.
TABLETEN
RATINGSOFSAFETYINBETHLEHEM
BYAREAOFRESIDENCYOFRESPONDENT
Excellent Good Fair Poor Dont
Know
Overall 14% 48% 32% 5% 1%
SouthBethlehem 14% 39% 33% 11% 0%NortheastBethlehem
14% 51% 30% 3% 0%
Downtown/WestBethlehem
13% 48% 31% 3% 1%
7/30/2019 City of Bethlehem Citizen Survey
9/63
8
CITIZENPRIORITIESandSATISACTION:OneofthecentralpurposesofthesurveyprojectwastodeterminetheprioritiesofBethlehemcitizensintermsofcityservices.Surveyrespondentswereaskedtoidentifythefivemostimportantissuesthattheywouldlikethecitytoaddressfromalistofoptions.Thetwomostprominentissuesmentionedbyresidentsweresnowplowingandstreetrepair
whichwereidentifiedbyabout1outofevery2residents.Thenextlevelofprioritiesincludedcrimepreventionandjobdevelopment,withapproximately3outof10residentsincludingtheseareasontheirlistofimportantissues.Thirdlevelprioritieswerementionedbybetween15and20%ofresidentsandincludedissuessuchasinfrastructureandparking,codeenforcementandsidewalkmaintenance.
TABLEELEVEN
THEMOSTIMPORTANTISSUESFORTHECITYTOADDRESS
ISSUETOADDRESS PERCENTSELECTING
SnowPlowing 51%StreetRepair 49%
CrimePreventionEfforts 31%
JobDevelopment 30%
InfrastructureandParking 18%CodeEnforcement 18%
SidewalkMaintenance 18%EconomicDevelopment 17%DrinkingWaterQuality 17%LeafCollection 17%
Itisinterestingtonotethatprioritiesdomarginallydifferbetweenareasofthecity.Forexampleresidentsofthesouthsidearemorelikelytolistsnowplowingontheirlistofprioritiesthantheircounterpartsinnorthsideneighborhoods,whilethoselivingonthenorthsidearemorelikelytoidentifystreetrepairasaprioritythanthoselivinginthesouthernareaofthecity
7/30/2019 City of Bethlehem Citizen Survey
10/63
9
TABLETWELVE
THEMOSTIMPORTANTISSUESFORTHECITYTOADDRESS
BYAREAOFRESIDENCY
ISSUETOADDRESS SouthSide Northeast WestSide/Downtown
SnowPlowing 61% 48% 50%
StreetRepair 41% 51% 51%
CrimePreventionEfforts
36% 31% 29%
JobDevelopment 27% 32% 31%InfrastructureandParking
19% 17% 18%
CodeEnforcement 18% 19% 17%
SidewalkMaintenance 16% 16% 21%
EconomicDevelopment 11% 15% 21%DrinkingWaterQuality 18% 11% 20%
LeafCollection 9% 23% 15%
Theintersectionbetweentheimportanceofanissueandthelevelofcitizensatisfactionwiththewaythecityisdealingwiththatissuecanmeanimportantindicatorofwhereacitymayneedtoestablishpriorities.MorespecificallywhenresidentsidentifyandissueasimportanttoaddressandthoseresidentsalsogivetheCityshandlingofthoseissuespoorscores,itisasignaltocityofficialstoconsiderincreasedattentiontothosepolicyareas.InTableThirteentheissuesthatscorehighonimportancebutlowintermsofcitizensatisfactionarepresentedandinclude;(1)snowplowing;(2)streetrepair;(3)sidewalkmaintenance;(4)infrastructureandleafcollection.Atthesametimeissuessuchasdrinkingwaterandcrimepreventioneffortsscorehighintermsofperceivedimportancewhilesimultaneouslydrawingverypositiveratingsfromthepublic.
7/30/2019 City of Bethlehem Citizen Survey
11/63
10
TABLETHIRTEEN
IMPORTANCEOFISSUESINRELATIONTOCITIZENRATINGSOFCITYEFFORTS
INTHOSEAREAS
ISSUE PERCENT
CONSIDERINGISSUE
AMONGMOST
IMPORTANT
DIFFERENCEBETWEENPOSITIVEAND
NEGATIVERATINGS
SnowPlowing 51% -32StreetRepair 49% -36
CrimePreventionEfforts 31% +33JobDevelopment 30% -7
InfrastructureandParking 18% -22
CodeEnforcement 18% -9
SidewalkMaintenance 18% -30EconomicDevelopment 17% +5
DrinkingWaterQuality 17% +64
LeafCollection 17% -17
RECREATION,ARTSandCULTURE:OneoftheareaswhereresidentsofBethlehemgivethemostconsistentlypositiveratingsisinregardstotheCitysrecreationalresourcesandartsandcultureprograms.ThesurveyaskedresidentstorateaspectsofBethlehemsrecreationalassetsincludingtheavailabilityof:(1)parks;(2)walkingandbikingtrails;and(3)recreationalfacilitiesandprograms
includingthecityspoolsandgolfcourses.ForeachoftheseoftheseareasasolidmajorityofBethlehemresidentsgavepositiveratings,withparkandrecreationalfacilitiesdrawingparticularlystronglevelsofpublicsatisfaction.
TABLEFOURTEEN
RATINGSOFRECREATIONALRESOURCES
CityParks WalkingandBiking
TrailsRecreationalFacilitiesand
ProgramsExcellent 21% 18% 17%
Good 48% 39% 47%
Fair 20% 26% 22%Poor 7% 9% 8%
DontKnow 5% 8% 7%
7/30/2019 City of Bethlehem Citizen Survey
12/63
11
OnceagainacitizensareaofresidencyhasasignificanteffectontheirviewsaboutBethlehemsresourcesandprograms.Whilesouthsideresidentslookslightlylessfavorablyuponthequalityofthecitysparksandtrails,theyaresignificantlylesspositiveabouttheavailabilityofrecreationalfacilitiesinBethlehemincludingpoolsandthegolfcourse.
TABLEFIFTEEN
PERCENTOFCITYRESIDENTSPROVIDINGPOSITVERATINGSOF
RECREATIONALRESOURCEAVAILABILITY CityParks WalkingandBiking
TrailsRecreationalFacilitiesandPrograms
Overall 69% 57% 64%
SouthBethlehem 57% 50% 46%NortheastBethlehem
64% 55% 69%
Downtown/WestBethlehem
73% 59% 63%
Nearly7outof10cityresidentsmaintainpositiveviewsaboutBethlehemsartsandculturalprograms,andthesepositiveratingspermeatemostdemographicgroups.Evenwithgenerallystronglevelsofsatisfactionwiththecitysartsandculturalprogramsacrossgroupstherearesomedifferencesworthnoting.Thesurveyresultsshowthatwomen,collegeeducatedandwhiteresidentsgivehigherratings
ofBethlehemsartsandcultureprogramsthanmen,minorityresidentsandthosewithoutcollegedegrees.
TABLESIXTEEN
RATINGSOFARTSANDCULTURALPROGRAMS
BYSELECTDEMOGRAPHICGROUPS
Excellent Good Fair Poor DontKnow
Male 25% 39% 25% 2% 9%
Female 33% 40% 16% 2% 8%NoCollege 22% 39% 24% 2% 11%
College 43% 41% 11% 2% 2%
White 30% 42% 19% 1% 8%Non-White 26% 34% 21% 8% 8%
Hispanic 18% 31% 32% 6% 12%
7/30/2019 City of Bethlehem Citizen Survey
13/63
12
WATERANDSEWERSYSTEMS:Aswithartsandrecreationalresourcesandprograms,Bethlehemresidentsprovideverypositiveratingsofthecitysseweranddrinkingwatersystems.Over8outof10citizensinthecityrateddrinkingwaterqualityinBethlehempositively,with40%callingthecitysdrinkingwaterexcellent.Similarly,over3outof4residentsinthecityhadfavorableviewsregardingthe
qualityofBethlehemssewersystem.
TABLESEVENTEEN
RATINGSOFWATERANDSEWERSERVICES
DrinkingWater
QualitySewerSystemPerformance
Excellent 40% 28%Good 42% 49%
Fair 13% 16%Poor 5% 2%DontKnow 1% 6%
Residentsarealsogenerallysatisfiedwiththeresponsivenessofmaintenanceandbillingeffortsbythecitysutilities.About6outof10Bethlehemresidentsgavepositiveevaluationsofhowresponsivethecityistomaintenanceofwaterandsewerfacilities,with6outof10passingalongpositiveratingsofBethlehemsutilitybillingresponsiveness.
TABLEEIGHTEEN
RATINGSOFUTILITYANDBILLINGRESPONSIVENESS
UtilityMaintenanceResponsiveness
UtilityBillingResponsiveness
Excellent 18% 16%Good 44% 44%
Fair 18% 21%Poor 2% 2%
DontKnow 19% 17%
SOLIDWASTEANDCODEENFORCEMENT:Intheareaofsolidwastemanagementandenforcementofcityordinancesgoverningyardsandbuildingsthereappearstobeadividedpublic.Whenitcomestothecollectionofgarbageandleavesinthecity,residentshaveaverypositiveviewofrecyclingefforts,generallypositiveviewsofgarbagecollection,andmorenegativeviewsofeffortstocollectleaves.Over80%ofcityresidentsgavepositivescoretocityrecyclingeffortswithabout4in10callingcityeffortsinthisareaexcellent.Intermsofgarbagecollection
7/30/2019 City of Bethlehem Citizen Survey
14/63
13
thesurveyfindsthat58%ofcityresidentshaveapositiveviewofgarbagecollectioncomparedto30%thatratedgarbagecollectionnegatively.Conversely,only37%ofBethlehemresidentsindicatedthatleafcollectionwasexcellentorgood,with54%indicatingthisserviceiseitherfairorpoor.
TABLENINETEEN
RATINGSOFGARBAGEANDLEAFCOLLECTION Garbage
CollectionRecyclingEfforts
LeafCollection
Excellent 19% 39% 6%
Good 39% 44% 31%Fair 20% 12% 29%
Poor 10% 4% 25%
DontKnow 12% 1% 9%
WhilegenerallysatisfiedwiththequalityoftrashremovalwithinthecityamajorityofBethlehemresidentsbelievethatthecurrentsystemoftrashremovalcanbeimproved.Thesurveyresultsshowthat56%ofrespondentsthinkthattherecanbeimprovementsmadetothecurrenttrashcollectionsysteminplaceinBethlehem.Onepossiblealternativetothecurrenttrashcollectionsysteminvolvesthecityreplacingthecurrentsystemofmultipletrashhaulerswithasingleprovider.Residentswereaskedifasingleprivatehaulerthatreducedcostsandimprovedserviceswouldgettheirsupport.Giventheseguaranteesamajorityofresidentswouldsupportashifttoasinglehaulersystemwithabout3in10notfullybehindsuchanalternative.
TABLETWENTY
SUPPORTFORMOVINGTOAPRIVATESINGLEHAULERIFCOSTSARE
REDUCEDANDSERVICEIMPROVED
RESPONSE PERECNTRESPONDING
VerySupportive 37%Supportive 19%
SomewhatSupportive 9%
NotSupportiveatAll 19%DontKnow 17%Bethlehemresidentshaveverymixedviewsonotherprogramsandservicesdesignedtomaintainqualitylivingconditionsinthecity.Iareassuchasenforcementofordinancesforyardsandstructures,animalcontrolandpermitandinspectionsservicesthereisfairlydividedpublicopinion.Foreachoftheseareas
7/30/2019 City of Bethlehem Citizen Survey
15/63
14
therearesimilarnumbersofcitizensgivinghighratings(excellent,good)astherearelowratings(fair,poor).
TABLETWENTYONE
RAITINGSOFPROGRAMSANDSERVICESDEALINGWITHLIVINGCONDITIONSINTHECITY
CodeEnforcement(weeds,abandonedbuildings)
AnimalControl PermitandInspectionServices
Excellent 9% 10% 8%
Good 28% 36% 30%Fair 32% 24% 30%
Poor 14% 8% 7%
DontKnow 16% 23% 26%
ECONOMICANDEMPLOYMENTENVIRONMENTANDEFFORTS:Bethlehemresidentwereaskedaboutthequalityofthecityasaplacetoworkandtoratethecityseffortstopromoteeconomicandemploymentdevelopmentwithin
themunicipalitysborders.Whenlookingatthecityasaplacetowork,apluralityofrespondentsratedthecitypositively.Morespecifically49%ofBethlehemcitizensstatedthatthecityisanexcellentorgoodplacetowork,comparedwith32%thatsaidBethlehemisafairorpoorplacetowork.
Whilefairlypositiveaboutthecityasaplacetowork,citizensofthecitymaintainmorenegativeviewsaboutBethlehemseffortstospureconomicandjobdevelopmentIntermsofoveralleconomicdevelopmentthesurveyfoundnearlyequalnumbersofrespondentsmaintainingpositiveviews(45%eitherexcellentorgood)asnegativeviews(40%eitherfairorpoor)).Regardingjobdevelopmentthereisevenmorenegativity,withonly36%selectingpositivedescriptionscomparedwith43%choosingmorenegativeterms.
TABLETWENTYTWO
RATINGSOFECONOMICANJOBDEVELOPMENTEFFORTS JobDevelopment EconomicDevelopment
Excellent 10% 11%
Good 26% 34%Fair 28% 30%
Poor 15% 10%DontKnow 22% 15%
7/30/2019 City of Bethlehem Citizen Survey
16/63
15
COMMUNICATIONEFFORTS:ThecityseffortstocommunicationinformationtoitscitizensdrawsmixedreviewsfromBethlehemresidents.WhileamajorityofcitizenssurveyedindicatedthatBethlehemdoesanexcellentorgoodjobofmaking
informationaboutcityprogramsandservicesavailabletoresidentsofthecity,thereisaslightlymoredividedviewontheworkofthecityintermsofinformingthepubliconlocalissues.Asforthecityswebpagethesurveyshowsthatslightlyover1in3residentsfindthesitetohaveexcellentorgoodqualitywithabout1in3ratingthequalityasonlyfairorpoor,withthefinalthirdofresidentsunfamiliarwiththewebsitesquality.
TABLETWENTYTHREE
RATINGSOFUTILITYANDBILLINGRESPONSIVENESS
UtilityMaintenanceResponsiveness
UtilityBillingResponsiveness
Excellent 18% 16%Good 44% 44%Fair 18% 21%
Poor 2% 2%
DontKnow 19% 17%
CONCLUSION:ThissurveyprovidesanoverviewoftheviewsofBethlehem
residentsonlifeintheircityandtheeffortsofcitygovernmenttoaddressproblemsandimprovequalityoflifeinthishistoriccityineasternPennsylvania.TheresultsofthisresearchindicatethatcitizensoftheChristmasCitymaintainlargelyfavorableviewsaboutthequalityoflifeintheirmunicipalityandthatthecityisbatterplacethanitwasadecadeago.Theyarepleasedwithmanyaspectsofthecityincludingitsparks,drinkingwater,recreationalfacilitiesandcultural.resources.Residentslookfavorablyuponmanyprogramsandservicesprovidedbythecityincludingpolice,emergency,recyclingandsewerservices.AmidstthegenerallyfavorableperceptionsofthecitylienotabledissatisfactionwithaspectsoflifeinBethlehemincludingthequalityoftransportationinfrastructureandmaintenance.Inadditiontherearesubstantialdifferencesinperceptionsofthecity
betweenitsresidentslivingonthesouthsideandthoselivingonthenorthsideoftheLehighRiver.Thesurveyfindingsprovidebenchmarkmeasuresthatthecitycanseektoimproveuponthroughpolicyinitiatives,withfutureevaluationsprovidinganopportunitytoassessshiftsincitizenviewsonlifeinBethlehem.
7/30/2019 City of Bethlehem Citizen Survey
17/63
16
APPENDIX ONE: SURVEY FREQUENCY REPORT ANDINSTRUMENT
City of Bethlehem Citizen Satisfaction Survey
Page 1 - Question 1 - Choice - One Answer (Bullets)
Did you receive this survey in the mail?
Yes.91% No..9%
Page 1 - Question 2 - Rating Scale - Matrix
Please rate each of the following aspects of quality of life in the City of Bethlehem
CityofBethlehemasaplacetoliveE x c e l l e n t 3 2 %Good..53%Fair12%Poor...1%DontKnow..
7/30/2019 City of Bethlehem Citizen Survey
18/63
17
Excellent21%Good..56%Fair21%Poor...2%DontKnow..
7/30/2019 City of Bethlehem Citizen Survey
19/63
18
E x c e l l e n t 6 %Good..31%Fair29%Poor...25%DontKnow..9%
PoliceServicesE x c e l l e n t 2 5 % Good..50%Fair18%Poor...4%DontKnow..4%TheCity'sEffortstoPreventCrimeE x c e l l e n t 1 9 % Good..44%
Fair25%Poor...5%DontKnow..8%EnforcementofTrafficLawsE x c e l l e n t 1 5 % Good..41%Fair26%Poor...11%DontKnow..7%
FireProtectionE x c e l l e n t 3 1 % Good..47%Fair11%Poor...1%DontKnow..10%
AmbulanceorEmergencyMedicalSer E x c e l l e n t 2 9 %Good..46%Fair9%
Poor...1%DontKnow..15%AvailabilityofCityParksE x c e l l e n t 2 1 % Good..48%
7/30/2019 City of Bethlehem Citizen Survey
20/63
19
Fair20%Poor...7%DontKnow..5%
AvailabilityofWalkingandBikingTra
E x c e l l e n t 1 8 %Good..39%Fair26%Poor...9%DontKnow..8%
AvailabilityofRecreationalFacilities E x c e l l e n t 1 7 % Good..47%Fair22%Poor...8%
DontKnow..7%GraffitiRemovalE x c e l l e n t 1 1 % Good..33%Fair22%Poor...11%DontKnow..24%
QualityandMaintenanceofCityParksE x c e l l e n t 1 2 %
Good..46%Fair25%Poor...8%DontKnow..9%DrinkingWaterQualityE x c e l l e n t 4 0 % Good..42%Fair13%Poor...5%DontKnow..1%
SewerSystemPerformanceE x c e l l e n t 2 8 % Good..49%Fair16%Poor...2%DontKnow..6%
7/30/2019 City of Bethlehem Citizen Survey
21/63
20
UtilityMaintenanceResponsivenessE x c e l l e n t 1 8 % Good..44%Fair18%
Poor...2%DontKnow..19%UtilityBillingResponsivenessE x c e l l e n t 1 6 % Good..44%Fair21%Poor...2%DontKnow..17%RecyclingServices
E x c e l l e n t 3 9 % Good..44%Fair12%Poor...4%DontKnow..1%
CodeEnforcement(weeds,abandone E x c e l l e n t 9 % Good..28%Fair32%Poor...14%
DontKnow..16%GarbageCollectionE x c e l l e n t 1 9 % Good..39%Fair20%Poor...10%DontKnow..12%
LandUse,Planning,andZoningE x c e l l e n t 8 % Good..34%Fair27%Poor...7%DontKnow..24%
7/30/2019 City of Bethlehem Citizen Survey
22/63
21
AnimalControlE x c e l l e n t 1 0 % Good..36%Fair24%Poor...8%
DontKnow..23%
PromoteJobDevelopmentintheCityE x c e l l e n t 1 0 %Good..26%Fair28%Poor...15%DontKnow..22%EconomicDevelopmentE x c e l l e n t 1 1 %
Good..34%Fair30%Poor...10%DontKnow..15%PermitandInspectionServicesE x c e l l e n t 8 % Good..30%Fair30%Poor...7%DontKnow..26%
ParkingE x c e l l e n t 7 %Good..31%Fair36%Poor...24%DontKnow..2%
QualityofArtsandCulturalProgramsE x c e l l e n t 2 9 % Good..41%Fair20%Poor...2%DontKnow..8%
Theavailabilityofinformationabout
7/30/2019 City of Bethlehem Citizen Survey
23/63
22
E x c e l l e n t 1 3 %Good..39%Fair28%Poor...11%DontKnow..9%
Cityeffortstokeepyouinformedabo E x c e l l e n t 1 0 % Good..37%Fair33%Poor...14%DontKnow..7%
ThequalityofinformationontheCity' Excellent8%Good..31%
Fair24%Poor...6%DontKnow..31%
Page 1 - Question 4 - Choice - Multiple Answers (Bullets)
What are the five most important issues that you would like the City to address in the future.
Please check off the top five items.
Street Repair..49% Street Cleaning.....16% Street Lighting...10%
Sidewalk Maintenance.18% Snow Plowing.51% Leaf Collection17% Police Services..14% City's Efforts to Prevent Crime31% Enforcement of Traffic Laws13% Fire Protection7% Ambulance or Emergency Medical Services6% Availability of City Parks..9% Walking and Biking Trails11% Recreational Facilities and Programs10% Graffiti Removal9%
Quality and Maintenance of City Parks10% Drinking Water Quality17% Sewer System Performance..5% Utility Maintenance Responsiveness2% Utility Billing Responsiveness1% Recycling Services..7% Code Enforcement Issues
(weeds, abandoned buildings)18%
Garbage Collection..16%
7/30/2019 City of Bethlehem Citizen Survey
24/63
23
Land Use, Planning, and Zoning..10% Animal Control.7% Promote Job Development30% Economic Development.17% Permit and Inspection Services4% Parking.28% Arts and Cultural Programs..3% Availability of Information
About City Programs and Services.11%
Keeping You Informed About Local Issues16% Quality of City's Web Page3% Other, please specify
Appearance and Noise.15%Infrastructure and Parking22%Sands Casino.1%Taxes and Budget..11%Tax Rebate from Sands1%
Pool and Parks3%Law Improvement and Enforcement17%Education and School3%Other28%
Page 1 - Question 5 - Choice - One Answer (Bullets)
Do you believe the current system of trash removal in the City of Bethlehem can be improved?
Yes.56% No..20% Don't Know24%
Page 1 - Question 6 - Choice - One Answer (Bullets)
How supportive would you be of moving to a private single trash hauler in the City of Bethlehem if
you were able to realize a cost reduction and improved service?
Very Supportive..37%
Supportive19% Somewhat Supportive9% Not Supportive At All..19% Don't Know..17%
Page 1 - Question 7 - Choice - One Answer (Bullets)
Is the City of Bethlehem better today than it was 10 years ago?
7/30/2019 City of Bethlehem Citizen Survey
25/63
24
Yes.48% No..29% Don't Know23%
Page 1 - Question 8 - Choice - One Answer (Bullets)
Would you recommend moving to the City of Bethlehem to a friend, relative, or colleague?
Yes.76% No..13% Don't Know11%
Page 1 - Question 9 - Open Ended - Comments Box
If you could change one thing about the City of Bethlehem, what would it be?
Improved Appearance..12%
Trash Management4%Taxes..10%Budget, Finances, andAllocation of Money..8%Traffic, Roads, and Infrastructure..12%Parking meters, snow removal9%Government officials.9%Law Enforcement, police, gangs.12%Nothing is Wrong2%Reduce Unemployment/ Job Creation7%Other ..14%Casino..3%
Page 1 - Question 10 - Open Ended - Comments Box
Please name your favorite place in the City of Bethlehem
Downtown17%Main Street.21%
Home8%Parks24%Library.7%Sands..3%Steel Stacks3%Other..12%Rose Garden.2%Colleges.3%
7/30/2019 City of Bethlehem Citizen Survey
26/63
25
Page 1 - Question 11 - Choice - One Answer (Drop Down)
Zip Code
18015..19%
18017..34% 18018..46%
Page 1 - Question 12 - Choice - One Answer (Drop Down)
County
Northampton73% Lehigh...27%
Page 1 - Question 13 - Choice - One Answer (Drop Down)
Age
Under 180% 18-247% 25-34.16% 35-44.17% 45-54.18% 55-64.19% Over 65.23%
Page 1 - Question 14 - Choice - One Answer (Drop Down)
Race
White..80% Black.........................................7%Asian..1%American Indian or Alaskan Native1% Native American or Other Pacific Islander...2% Other..9%
Page 1 - Question 15 - Choice - One Answer (Drop Down)
Ethnicity
Hispanic..29% Non Hispanic..71%
Page 1 - Question 16 - Choice - One Answer (Drop Down)
Gender
Male..48% Female.52%
7/30/2019 City of Bethlehem Citizen Survey
27/63
26
Page 1 - Question 17 - Choice - One Answer (Drop Down)
Education Level
Less than high school..13%
High school or GED.30% 1-3 years of college.26% 4 years of college.18% Graduate degree or higher.13%
Page 1 - Question 18 - Choice - One Answer (Drop Down)
Household Income Level
Low income.27% Middle income.68% High income5%
Page 1 - Question 19 - Choice - One Answer (Bullets)
Is this house, apartment, or condo:
Owned..75% Rented..25%
Page 1 - Question 20 - Choice - One Answer (Drop Down)
How many years have you lived in the City of Bethlehem?
Less than 2 years.6%
2-5 years9% 6-10 years.14% 11-20 years17% More than 20 years..54%
7/30/2019 City of Bethlehem Citizen Survey
28/63
27
APPENDIXTWO:SELECTEDCROSSTABULATIONS
2011CityofBethlehemCitizenSatisfactionSurvey
PleaserateeachofthefollowingaspectsofqualityoflifeintheCityofBethlehem
C i t y o f B e t h l e h e m a s a p l a c e
Excellent Good Fair Poor DontKno18015 28% 51% 17% 2% 0%18017 31% 55% 12% 0% 0%18018 35% 53% 10% 1% 1%Total 33% 53% 12% 1% 0%
Excellent Good Fair Poor DontKnoMale 32% 53% 12% 1% 0%Female 34% 53% 11% 1% 1%Total 33% 53% 12% 1% 0%
Excellent Good Fair Poor DontKnoNoCollege 30% 54% 13% 1% 0%
7/30/2019 City of Bethlehem Citizen Survey
29/63
28
College 37% 52% 10% 1% 1%Total 32% 53% 12% 1% 0%
Excellent Good Fair Poor DontKnoWhite 32% 54% 12% 1% 0%
Non-White 37% 50% 7% 1% 1%Hispanic 35% 51% 11% 0% 0%NonHispanic 32% 55% 12% 1% 1%
Yourneighborhoodasaplacetolive
Excellent Good Fair Poor DontKno18015 17% 33% 29% 17% 1%18017 38% 47% 12% 2% 0%18018 30% 48% 19% 2% 0%Total 30% 45% 18% 5% 0%
Excellent Good Fair Poor DontKnoMale 30% 45% 18% 4% 1%Female 32% 44% 18% 6% 0%Total 31% 45% 18% 5% 0%
Excellent Good Fair Poor DontKno
NoCollege 28% 44% 20% 6% 0%
College 37% 46% 14% 2% 1%
Total 31% 44% 18% 5% 0%
Excellent Good Fair Poor DontKno
White 31% 45% 17% 5% 0%Non-White 31% 44% 20% 2% 0%
Hispanic 295 39% 21% 9% 0%NonHispanic 315 48% 17% 3% 0%
CityofBethlehemasaplacetowork
Excellent Good Fair Poor DontKno
18015 11% 33% 32% 10% 11%18017 13% 36% 15% 10% 21%18018 16% 33% 23% 7% 19%Total 14% 34% 22% 9% 18%
Excellent Good Fair Poor DontKnoMale 15% 31% 26% 8% 17%Female 14% 36% 18% 10% 20%
7/30/2019 City of Bethlehem Citizen Survey
30/63
29
Total 14% 34% 22% 9% 19%
Excellent Good Fair Poor DontKnoNoCollege 13% 34% 23% 8% 18%College 17% 35% 20% 9% 19%
Total 14% 34% 22% 9% 18%
Excellent Good Fair Poor DontKnoWhite 14% 26% 20% 8% 20%
Non-White 15% 24% 36% 9% 12%Hispanic 16% 29% 29% 11% 11%
NonHispanic 13% 37% 19% 8% 21%
CityofBethlehemasasafecommunity
Excellent Good
18015 14% 39%18017 14% 51%18018 13% 48%Total 14% 47%
Excellent Good Fair Poor DontKnowMale 17% 45% 29% 5% 1%
Female 12% 48% 34% 4% 1%Total 14% 47% 32% 5% 1% Excellent Good Fair Poor DontKnow
NoCollege 14% 44% 33% 5% 0%College 12% 54% 29% 3% 2%Total 13% 48% 32% 5% 1%
Excellent Good Fair Poor DontKWhite 13% 47% 33% 5% 0%Non-White 21% 46% 23% 3% 3%
Hispanic 17% 47% 28% 5% 0%NonHispanic 12% 48% 34% 4% 1%
TheoverallqualityoflifeintheCityofBethlehem
Excellent Good Fair Poor DontKnow18015 20% 41% 31% 5% 0%
7/30/2019 City of Bethlehem Citizen Survey
31/63
30
18017 22% 57% 18% 1% 0%18018 19% 59% 19% 1% 0%Total 21% 55% 21% 2% 0%
Excellent Good Fair Poor DontKnow
Male 20% 55% 21% 1% 0%Female 23% 54% 20% 2% 0%Total 21% 54% 21% 2% 0%
Excellent Good Fair Poor DontKnowNoCollege 20% 52% 23% 2% 0%
College 21% 62% 16% 1% 0%Total 20% 55% 21% 2% 0%
Excellent Good Fair Poor DontKnow
White 18% 59% 20% 1% 0%
Non-White 29% 43% 22% 1% 0%Hispanic 2% 47% 25% 2% -
NonHispanic 19% 58% 19% 2% -
StreetRepair
Excellent Good Fair Poor DontKnow18015 7% 20% 41% 30% 3%18017 3% 31% 35% 29% 0%18018 4% 27% 39% 28% 2%
Total 4% 27% 38% 29% 2%
Excellent Good Fair Poor DontKnowMale 4% 28% 36% 32% 0%Female 5% 25% 40% 27% 2%Total 4% 275 38% 29% 2%
Excellent Good Fair Poor DontKnowNoCollege 4% 26% 38% 29% 2%College 4% 29% 39% 27% 0%Total 4% 27% 38% 29% 2%
Excellent Good Fair Poor DontKnowWhite 4% 26% 40% 30% 1%Non-White 5% 31% 35% 24% 4%Hispanic 6% 26% 33% 32% 2%NonHispanic 3% 26% 41% 28% 1%
StreetCleaning
7/30/2019 City of Bethlehem Citizen Survey
32/63
31
Excellent Good Fair Poor DontKnow18015 8% 25% 48% 15% 3%18017 9% 39% 30% 20% 2%18018 6% 39% 33% 19% 3%
Total 7% 36% 35% 18% 3%
Excellent Good Fair Poor DontKnowMale 9% 34% 35% 21% 2%Female 6% 38% 34% 17% 3%Total 7% 36% 34% 19% 3%
Excellent Good Fair Poor DontKnowNoCollege 7% 35% 36% 19% 2%College 8% 40% 32% 17% 3%Total 7% 36% 35% 18% 2%
Excellent Good Fair Poor DontKnowWhite 6% 36% 35% 20% 3%Non-White 14% 36% 35% 13% 1%Hispanic 8% 36% 44% 11% 0%NonHispanic 7% 37% 33% 19% 3%
StreetLighting
Excellent Good Fair Poor DontKnow
18015 10% 43% 35% 12% 1%18017 12% 50% 28% 9% 1%18018 8% 55% 28% 9% 0%Total 10% 51% 29% 9% 1%
Excellent Good Fair Poor DontKnowMale 11% 54% 26% 9% 0%Female 9% 48% 32% 10% 1%Total 10% 51% 29% 9% 1%
Excellent Good Fair Poor DontKnow
NoCollege 10% 51% 30% 9% 0%College 9% 52% 29% 9% 1%Total 10% 51% 29% 9% 1%
Excellent Good Fair Poor DontKnowWhite 9% 50% 29% 11% 1%Non-White 8% 58% 29% 5% 0%Hispanic 12% 45% 33% 10% 0%
7/30/2019 City of Bethlehem Citizen Survey
33/63
32
NonHispanic 8% 54% 28% 9% 1%SidewalkMaintenance
Excellent Good Fair Poor DontKnow18015 6% 23% 41% 27% 2%18017 5% 31% 39% 20% 5%18018 4% 29% 35% 26% 5%Total 5% 29% 38% 24% 5%
Excellent Good Fair Poor DontKnowMale 6% 31% 36% 24% 3%Female 4% 26% 39% 25% 6%Total 5% 28% 38% 25% 5%
Excellent Good Fair Poor DontKnowNoCollege 30% 30% 38% 24% 5%College 27% 27% 39% 26% 4%Total 29% 29% 38% 24% 5%
Excellent Good Fair Poor DontKnow
White 5% 29% 36% 25% 6%Non-White 6% 27% 44% 23% 1%
Hispanic 6% 27% 44% 20% 4%NonHispanic 3% 29% 36% 27% 5%SnowPlowing
Excellent Good Fair Poor DontKnow18015 3% 27% 28% 41% 0%18017 8% 29% 26% 34% 0%18018 6% 26% 32% 35% 1%Total 6% 27% 29% 36% 1%
Excellent Good Fair Poor DontKnowMale 6% 31% 28% 33% 0%Female 6% 23% 30% 39% 1%Total 6% 27% 29% 36% 1%
Excellent Good Fair Poor DontKnowNoCollege 6% 26% 30% 35% 1%College 6% 29% 28% 37% 1%
7/30/2019 City of Bethlehem Citizen Survey
34/63
33
Total 6% 27% 30% 36% 1%
Excellent Good Fair Poor DontKnowWhite 6% 27% 30% 36% 1%Non-White 5% 31% 27% 32% 0%
Hispanic 7% 19% 30% 41% 0%NonHispanic 5% 29% 31% 34% 1%
LeafCollection
Excellent Good Fair Poor DontKnow18015 3% 24% 20% 34% 14%18017 6% 28% 31% 28% 5%18018 8% 35% 30% 16% 11%Total 6% 30% 28% 24% 9%
Excellent Good Fair Poor DontKnowMale 8% 30% 25% 28% 75Female 5% 30% 32% 21% 12%Total 6% 30% 28% 245 10%
Excellent Good Fair Poor DontKnowNoCollege 7% 28% 29% 25% 9%College 5% 35% 29% 22% 10%Total 6% 30% 29% 24% 9%
Excellent Good Fair Poor DontKnowWhite 6% 30% 29% 24% 10%Non-White 4% 30% 30% 22% 8%Hispanic 6% 20% 27% 38% 6%NonHispanic 6% 34% 30% 18% 11%
PoliceServices
Excellent Good Fair Poor DontKnow18015 23% 40% 24% 5% 2%18017 25% 48% 15% 4% 7%
18018 24% 52% 16% 3% 3%Total 25% 48% 17% 4% 4%
Excellent Good Fair Poor DontKnow
Male 28% 44% 17% 2% 5%
Female 22% 52% 18% 5% 4%Total 25% 48% 17% 4% 4%
7/30/2019 City of Bethlehem Citizen Survey
35/63
34
Excellent Good Fair Poor DontKnowNoCollege 25% 46% 18% 4% 4%College 23% 53% 15% 2% 5%Total 24% 48% 17% 4% 4%
Excellent Good Fair Poor DontKnowWhite 25% 51% 15% 3% 4%Non-White 24% 42% 25% 3% 2%
Hispanic 23% 42% 27% 2% 2%NonHispanic 25% 52% 14% 4% 6%
TheCity'sEffortstoPreventCrime
Excellent Good Fair Poor DontKnow18015 19% 31% 33% 10% 4%18017 20% 46% 20% 3% 10%18018 18% 45% 24% 3% 8%Total 19% 43% 24% 5% 8%
Excellent Good Fair Poor DontKnowMale 20% 43% 25% 4% 7%Female 18% 42% 24% 6% 10%Total 19% 42% 24% 5% 8%
Excellent Good Fair Poor DontKnowNoCollege 18% 40% 25% 6% 8%College 19% 48% 24% 1% 8%Total 19% 43% 25% 5% 8%
Excellent Good Fair Poor DontKnowWhite 18% 45% 24% 4% 8%Non-White 19% 36% 30% 5% 6%Hispanic 19% 37% 30% 6% 6%NonHispanic 18% 47% 23% 4% 9%
EnforcementofTrafficLaws
Excellent Good Fair Poor DontKnow
18015 17% 30% 32% 13% 6%18017 14% 43% 22% 11% 8%18018 14% 43% 26% 10% 6%Total 15% 40% 26% 11% 7%
7/30/2019 City of Bethlehem Citizen Survey
36/63
35
Excellent Good Fair Poor DontKnowMale 14% 40% 24% 15% 5%Female 16% 39% 28% 8% 8%Total 15% 40% 26% 11% 7%
Excellent Good Fair Poor DontKnowNoCollege 15% 39% 28% 11% 5%College 14% 43% 22% 11% 10%Total 14% 40% 26% 11% 7%
Excellent Good Fair Poor DontKnow
White 14% 42% 26% 11% 7%
Non-White 15% 36% 27% 13% 6%Hispanic 12% 44% 31% 7% 4%
NonHispanic 14% 40% 25% 12% 8%FireProtection
Excellent Good Fair Poor DontKnow18015 31% 44% 16% 0% 8%18017 32% 45% 10% 1% 10%
18018 30% 48% 10% 0% 10%Total 31% 46% 11% 1% 10%
Excellent Good Fair Poor DontKnowMale 35% 47% 7% 1% 8%Female 28% 45% 14% 0% 12%Total 31% 46% 11% 1% 10%
Excellent Good Fair Poor DontKnowNoCollege 33% 44% 12% 0% 9%College 27% 51% 10% 0% 125
Total 31% 46% 11% 0% 10%
Excellent Good Fair Poor DontKnowWhite 29% 50% 9% 1% 10%Non-White 34% 40% 17% 0% 7%Hispanic 33% 46% 15% 0% 4%NonHispanic 29% 49% 9% 0% 12%
7/30/2019 City of Bethlehem Citizen Survey
37/63
36
AmbulanceorEmergencyMedicalService
Excellent Good Fair Poor DontKnow18015 29% 40% 14% 0% 13%
18017 32% 41% 8% 0% 18%
18018 27% 51% 7% 1% 13%Total 29% 45% 9% 1% 15%
Excellent Good Fair Poor DontKnowMale 30% 47% 5% 0% 15%
Female 28% 44% 11% 1% 15%Total 29% 45% 8% 1% 15%
Excellent Good Fair Poor DontKnow
NoCollege 31% 46% 8% 0% 12%College 24% 46% 8% 1% 20%Total 29% 46% 8% 1% 15%
Excellent Good Fair Poor DontKnowWhite 26% 48% 8% 1% 17%Non-White 38% 38% 14% 0% 7%
Hispanic 26% 46% 14% 1% 10%NonHispanic 30% 47% 6% 0% 17%
AvailabilityofCityParks
Excellent Good Fair Poor DontKnow18015 15% 42% 26% 10% 3%18017 21% 43% 20% 8% 5%18018 21% 52% 16% 4% 5%Total 20% 47% 20% 6% 5%
Excellent Good Fair Poor DontKnowMale 21% 47% 21% 5% 3%
Female 20% 46% 18% 7% 6%Total 21% 47% 19% 6% 5%
Excellent Good Fair Poor DontKnowNoCollege 18% 48% 20% 7% 5%College 24% 47% 18% 7% 4%Total 20% 48% 19% 7% 5%
7/30/2019 City of Bethlehem Citizen Survey
38/63
37
Excellent Good Fair Poor DontKnowWhite 20% 48% 20% 5% 5%Non-White 23% 42% 16% 10% 4%Hispanic 17% 41% 23% 14% 3%NonHispanic 22% 50% 19% 4% 5%
AvailabilityofWalkingandBikingTrails
Excellent Good Fair Poor DontKnow
18015 18% 32% 28% 15% 5%18017 18% 37% 26% 9% 8%18018 17% 42% 25% 6% 9%Total 17% 38% 25% 9% 8%
Excellent Good Fair Poor DontKnowMale 20% 37% 25% 10% 5%Female 16% 38% 26% 8% 11%Total 18% 38% 25% 9% 8%
Excellent Good Fair Poor DontKnow
NoCollege 15% 39% 25% 9% 10%College 22% 37% 27% 8% 5%Total 175 39% 25% 9% 8%
Excellent Good Fair Poor DontKnow
White 16% 39% 27% 6% 9%Non-White 20% 35% 21% 14% 6%Hispanic 19% 33% 26% 15% 5%NonHispanic 17% 40% 27% 7% 9%
AvailabilityofRecreationalFacilitiesandPrograms(pools,golfcourse)
Excellent Good Fair Poor DontKnow18015 12% 34% 27% 14% 6%18017 17% 52% 16% 7% 6%18018 17% 46% 22% 6% 7%
Total 16% 46% 21% 8% 7%
Excellent Good Fair Poor DontKnowMale 16% 45% 22% 7% 6%Female 17% 46% 20% 8% 8%Total 17% 46% 21% 8% 7%
Excellent Good Fair Poor DontKnow
7/30/2019 City of Bethlehem Citizen Survey
39/63
38
NoCollege 14% 45% 23% 8% 8%College 23% 48% 17% 8% 5%Total 16% 46% 21% 8% 7%
Excellent Good Fair Poor DontKnow
White 17% 48% 21% 5% 8%Non-White 16% 39% 22% 16% 3%Hispanic 10% 37% 26% 16% 5%
NonHispanic 19% 49% 20% 5% 7%
GraffitiRemoval
Excellent Good Fair Poor DontKnow18015 12% 21% 26% 16% 21%18017 13% 33% 19% 9% 24%18018 9% 35% 20% 10% 24%Total 11% 32% 21% 11% 23%
Excellent Good Fair Poor DontKnowMale 11% 30% 21% 15% 19%
Female 9% 33% 20% 7% 28%Total 10% 31% 21% 11% 24%
Excellent Good Fair Poor DontKnowNoCollege 11% 28% 22% 12% 23%College 9% 40% 18% 9% 24%Total 10% 32% 21% 11% 24%
Excellent Good Fair Poor DontKnowWhite 8% 35% 21% 10% 25%Non-White 18% 19% 24% 16% 20%Hispanic 15% 29% 19% 13% 21%NonHispanic 8% 33% 23% 10% 24%
QualityandMaintenanceofCityParks
Excellent Good Fair Poor DontKnow18015 11% 38% 34% 6% 6%18017 11% 46% 21% 8% 10%18018 12% 48% 23% 8% 8%Total 12% 45% 25% 8% 8%
7/30/2019 City of Bethlehem Citizen Survey
40/63
39
Excellent Good Fair Poor DontKnowMale 10% 46% 27% 8% 8%Female 14% 44% 22% 8% 10%Total 12% 45% 25% 8% 9%
Excellent Good Fair Poor DontKnowNoCollege 11% 43% 26% 7% 10%College 13% 51% 20% 10% 5%Total 12% 45% 24% 8% 8%
Excellent Good Fair Poor DontKnow
White 11% 45% 26% 6% 10%
Non-White 13% 45% 21% 15% 2%Hispanic 12% 38% 29% 11% 7%
NonHispanic 11% 48% 24% 7% 8%
DrinkingWaterQuality
Excellent Good Fair Poor DontKnow18015 29% 45% 19% 5% 1%18017 44% 38% 11% 4% 1%
18018 39% 42% 12% 5% 1%Total 39% 41% 13% 5% 1%
Excellent Good Fair Poor DontKnowMale 41% 40% 13% 4% 0%Female 38% 42% 13% 6% 1%Total 40% 41% 13% 5% 1%
Excellent Good Fair Poor DontKnowNoCollege 38% 40% 15% 5% 1%College 41% 44% 9% 5% 1%
Total 39% 41% 13% 5% 1%
Excellent Good Fair Poor DontKnowWhite 42% 40% 11% 5% 1%Non-White 29% 48% 16% 5% 0%Hispanic 32% 46% 14% 6% 0%NonHispanic 43% 40% 12% 4% 1%
7/30/2019 City of Bethlehem Citizen Survey
41/63
40
SewerSystemPerformance
Excellent Good Fair Poor DontKnow18015 20% 50% 22% 1% 5%
18017 31% 46% 12% 3% 7%
18018 27% 49% 16% 2% 5%Total 27% 48% 16% 2% 5%
Excellent Good Fair Poor DontKnowMale 29% 46% 17% 2% 3%
Female 26% 49% 14% 2% 7%Total 27% 48% 16% 2% 5%
Excellent Good Fair Poor DontKnow
NoCollege 26% 47% 17% 2% 6%College 31% 50% 13% 2% 4%Total 27% 48% 16% 2% 6%
Excellent Good Fair Poor DontKnow
White 29% 49% 14% 3% 6%Non-White 24% 48% 20% 2% 3%
Hispanic 19% 46% 26% 1% 6%NonHispanic 30% 50% 12% 2% 5%
UtilityMaintenanceResponsiveness
Excellent Good Fair Poor DontKnow18015 17% 40% 25% 3% 13%18017 19% 42% 15% 1% 21%18018 17% 44% 16% 2% 20%Total 18% 43% 17% 2% 19%
Excellent Good Fair Poor DontKnowMale 19% 44% 16% 2% 17%Female 17% 41% 19% 2% 22%Total 18% 42% 17% 2% 19%
Excellent Good Fair Poor DontKnowNoCollege 16% 46% 17% 1% 19%College 20% 38% 18% 3% 20%
7/30/2019 City of Bethlehem Citizen Survey
42/63
41
Total 17% 43% 17% 2% 19%
Excellent Good Fair Poor DontKnowWhite 17% 43% 16% 1% 22%Non-White 19% 48% 17% 4% 7%
Hispanic 15% 44% 24% 2% 13%NonHispanic 18% 42% 16% 2% 22%
UtilityBillingResponsiveness
Excellent Good Fair Poor DontKnow18015 16% 34% 34% 3% 11%18017 16% 43% 19% 1% 20%18018 15% 47% 18% 2% 18%Total 16% 43% 21% 2% 17%
Excellent Good Fair Poor DontKnowMale 17% 41% 24% 2% 15%Female 15% 44% 18% 2% 20%Total 16% 43% 21% 2% 18%
Excellent Good Fair Poor DontKnowNoCollege 15% 45% 22% 1% 16%College 17% 41% 18% 3% 20%Total 16% 44% 21% 1% 17%
Excellent Good Fair Poor DontKnowWhite 16% 44% 19% 1% 19%Non-White 14% 42% 28% 3% 9%Hispanic 13% 41% 33% 2% 9%NonHispanic 16% 45% 17% 1% 21%
RecyclingServices
Excellent Good Fair Poor DontKnow18015 27% 39% 21% 12% 1%18017 38% 49% 11% 1% 0%
18018 43% 42% 9% 3% 2%Total 39% 44% 12% 4% 1%
Excellent Good Fair Poor DontKnow
Male 40% 43% 12% 5% 0%
Female 39% 44% 12% 4% 2%Total 39% 43% 12% 4% 1%
7/30/2019 City of Bethlehem Citizen Survey
43/63
42
Excellent Good Fair Poor DontKnowNoCollege 36% 475 11% 4% 1%College 44% 36% 13% 5% 2%Total 39% 44% 12% 4% 1%
Excellent Good Fair Poor DontKnowWhite 42% 43% 11% 3% 1%Non-White 32% 43% 14% 10% 1%
Hispanic 25% 51% 13% 7% 2%NonHispanic 41% 43% 12% 4% 1%
CodeEnforcement(weeds,abandonedbuildings)
Excellent Good Fair Poor DontKnow18015 11% 21% 37% 24% 6%18017 8% 29% 30% 12% 20%18018 9% 30% 31% 12% 18%Total 9% 28% 32% 14% 16%
Excellent Good Fair Poor DontKnowMale 10% 27% 32% 16% 14%Female 8% 30% 31% 12% 19%Total 9% 28% 32% 14% 17%
Excellent Good Fair Poor DontKnowNoCollege 9% 26% 34% 15% 15%College 8% 33% 27% 12% 19%Total 9% 29% 32% 14% 16%
Excellent Good Fair Poor DontKnowWhite 7% 29% 30% 15% 18%Non-White 16% 21% 41% 11% 11%Hispanic 14% 31% 35% 15% 5%NonHispanic 7% 28% 31% 13% 21%
GarbageCollection
Excellent Good Fair Poor DontKnow
18015 17% 31% 25% 14% 14%18017 19% 45% 18% 9% 9%18018 19% 39% 20% 10% 14%Total 19% 39% 20% 10% 12%
7/30/2019 City of Bethlehem Citizen Survey
44/63
43
Excellent Good Fair Poor DontKnowMale 21% 38% 20% 11% 11%Female 17% 40% 19% 10% 14%Total 19% 39% 20% 10% 12%
Excellent Good Fair Poor DontKnowNoCollege 19% 42% 20% 9% 10%College 16% 36% 20% 12% 16%Total 18% 40% 20% 10% 12%
Excellent Good Fair Poor DontKnow
White 18% 41% 18% 10% 14%
Non-White 20% 32% 32% 8% 8%Hispanic 16% 39% 27% 8% 11%
NonHispanic 17% 40% 19% 11% 13%
LandUse,Planning,andZoning
Excellent Good Fair Poor DontKnow18015 10% 23% 32% 11% 22%
18017 8% 36% 26% 5% 24%18018 7% 36% 26% 7% 24%Total 8% 33% 27% 7% 24%
Excellent Good Fair Poor DontKnowMale 7% 33% 31% 8% 21%Female 10% 33% 23% 6% 27%Total 8% 33% 27% 7% 24%
Excellent Good Fair Poor DontKnowNoCollege 7% 32% 26% 7% 26%College 11% 37% 29% 7% 17%Total 8% 33% 27% 7% 23%
Excellent Good Fair Poor DontKnowWhite 7% 35% 26% 7% 24%Non-White 11% 23% 34% 6% 25%Hispanic 8% 33% 28% 6% 25%NonHispanic 7% 35% 29% 6% 23%
AnimalControl
7/30/2019 City of Bethlehem Citizen Survey
45/63
44
Excellent Good Fair Poor DontKnow18015 9% 22% 43% 10% 17%18017 11% 36% 19% 8% 25%18018 9% 42% 20% 6% 23%Total 10% 36% 24% 8% 22%
Excellent Good Fair Poor DontKnowMale 10% 39% 24% 9% 18%
Female 10% 33% 22% 7% 27%Total 10% 36% 23% 8% 23%
Excellent Good Fair Poor DontKnow
NoCollege 9% 34% 26% 9% 21%College 10% 40% 18% 5% 26%Total 9% 36% 24% 8% 22%
Excellent Good Fair Poor DontKnowWhite 9% 36% 22% 7% 25%Non-White 13% 34% 34% 6% 13%Hispanic 11% 34% 32% 9% 14%
NonHispanic 8% 37% 22% 7% 25%PromoteJobDevelopmentintheCity
Excellent Good Fair Poor DontKnow18015 9% 18% 33% 18% 21%18017 9% 27% 24% 14% 25%
18018 10% 28% 28% 13% 19%Total 10% 26% 28% 14% 21%
Excellent Good Fair Poor DontKnow
Male 11% 24% 30% 17% 17%Female 9% 27% 25% 11% 26%Total 10% 26% 27% 14% 22%
Excellent Good Fair Poor DontKnowNoCollege 8% 26% 28% 14% 22%
College 13% 26% 26% 14% 21%Total 10% 26% 28% 14% 21%
7/30/2019 City of Bethlehem Citizen Survey
46/63
45
Excellent Good Fair Poor DontKnowWhite 9% 28% 26% 13% 24%Non-White 13% 17% 37% 20% 14%Hispanic 8% 19% 31% 24% 18%
NonHispanic 10% 29% 26% 10% 24%EconomicDevelopment
Excellent Good Fair Poor DontKnow18015 13% 22% 34% 16% 15%18017 11% 36% 26% 9% 17%18018 10% 36% 30% 9% 13%Total 11% 33% 29% 10% 15%
Excellent Good Fair Poor DontKnowMale 12% 32% 31% 11% 12%Female 10% 35% 27% 9% 17%Total 11% 34% 29% 10% 15%
Excellent Good Fair Poor DontKnow
NoCollege 9% 33% 29% 10% 17%College 15% 36% 29% 10% 10%Total 11% 34% 29% 10% 15%
Excellent Good Fair Poor DontKnow
White 10% 36% 28% 9% 15%Non-White 15% 22% 33% 15% 14%Hispanic 9% 27% 35% 13% 16%NonHispanic 12% 36% 27% 10% 14%
PermitandInspectionServices
Excellent Good Fair Poor DontKnow18015 8% 16% 41% 11% 25%18017 8% 29% 27% 6% 29%18018 7% 36% 265 6% 25%
Total 8% 30% 29% 7% 26%
Excellent Good Fair Poor DontKnowMale 7% 27% 34% 9% 23%Female 9% 33% 23% 5% 30%Total 8% 30% 29% 7% 27%
Excellent Good Fair Poor DontKnow
7/30/2019 City of Bethlehem Citizen Survey
47/63
46
NoCollege 7% 30% 28% 6% 27%College 7% 30% 30% 7% 25%Total 7% 30% 29% 7% 26%
Excellent Good Fair Poor DontKnow
White 7% 30% 27% 7% 28%Non-White 10% 26% 39% 7% 18%Hispanic 8% 24% 36% 8% 24%
NonHispanic 7% 32% 27% 6% 27%
Parking
Excellent Good Fair Poor DontKnow18015 7% 18% 30% 39% 4%18017 7% 35% 38% 17% 2%18018 6% 33% 36% 22% 2%Total 7% 31% 35% 23% 2%
Excellent Good Fair Poor DontKnowMale 6% 33% 36% 22% 1%Female 8% 29% 36% 23% 3%Total 7% 31% 36% 23% 2%
Excellent Good Fair Poor DontKnowNoCollege 6% 28% 36% 26% 3%College 8% 37% 35% 18% 1%
Total 7% 31% 36% 23% 2%
Excellent Good Fair Poor DontKnowWhite 5% 34% 37% 22% 2%Non-White 12% 21% 32% 28% 5%Hispanic 9% 26% 31% 30% 3%NonHispanic 6% 33% 39% 19% 2%
QualityofArtsandCulturalPrograms
Excellent Good Fair Poor DontKnow
18015 24% 29% 31% 2% 12%18017 29% 41% 17% 4% 8%18018 30% 43% 18% 1% 7%Total 29% 40% 20% 2% 8%
Excellent Good Fair Poor DontKnowMale 25% 39% 25% 2% 9%
7/30/2019 City of Bethlehem Citizen Survey
48/63
47
Female 33% 40% 16% 2% 8%Total 29% 39% 20% 2% 8%
Excellent Good Fair Poor DontKnowNoCollege 22% 39% 24% 2% 11%
College 43% 41% 11% 2% 2%Total 29% 40% 20% 2% 8%
Excellent Good Fair Poor DontKnow
White 30% 42% 19% 1% 8%Non-White 26% 34% 21% 8% 8%
Hispanic 18% 31% 32% 6% 12%
NonHispanic 33% 43% 17% 1% 5%TheavailabilityofinformationaboutCityprogramsandservices
Excellent Good Fair Poor DontKnow18015 14% 19% 38% 17% 11%18017 13% 42% 27% 11% 7%18018 14% 43% 23% 9% 10%Total 14% 38% 27% 11% 9%
Excellent Good Fair Poor DontKnowMale 11% 37% 31% 12% 9%Female 16% 39% 24% 10% 11%Total 14% 38% 27% 11% 10%
Excellent Good Fair Poor DontKnowNoCollege 12% 36% 28% 12% 12%College 17% 44% 26% 7% 5%Total 14% 38% 28% 11% 9%
Excellent Good Fair Poor DontKnowWhite 13% 42% 28% 8% 10%Non-White 18% 28% 28% 18% 8%Hispanic 10% 26% 29% 21% 15%NonHispanic 14% 43% 28% 7% 8%
Cityeffortstokeepyouinformedaboutlocalissues
Excellent Good Fair Poor DontKnow
18015 11% 23% 35% 225 9%
18017 8% 36% 365 13% 7%18018 11% 425 295 11% 7%Total 10% 36% 33% 14% 7%
7/30/2019 City of Bethlehem Citizen Survey
49/63
48
Excellent Good Fair Poor DontKnowMale 9% 31% 36% 17% 75Female 11% 41% 30% 10% 8%Total 10% 36% 33% 14% 7%
Excellent Good Fair Poor DontKnowNoCollege 9% 35% 34% 14% 8%College 11% 40% 31% 13% 5%Total 10% 37% 33% 14% 7%
Excellent Good Fair Poor DontKnowWhite 10% 39% 34% 12% 6%Non-White 12% 29% 30% 19% 10%Hispanic 6% 24% 36% 20% 13%NonHispanic 11% 40% 32% 12% 5%
ThequalityofinformationontheCity'swebpage
Excellent Good Fair Poor DontKnow18015 11% 21% 28% 12% 28%
18017 7% 35% 26% 3% 28%18018 8% 34% 22% 4% 32%Total 8% 32% 25% 6% 30%
Excellent Good Fair Poor DontKnow
Male 6% 32% 27% 8% 28%Female 11% 31% 22% 3% 33%Total 8% 31% 24% 6% 31%
Excellent Good Fair Poor DontKnow
NoCollege 8% 31% 22% 5% 34%College 9% 33% 30% 6% 22%Total 8% 32% 25% 5% 30%
Excellent Good Fair Poor DontKnowWhite 8% 31% 25% 5% 31%
Non-White 8% 34% 21% 9% 28%Hispanic 10% 30% 26% 9% 25%NonHispanic
8% 32% 25% 4% 31%
7/30/2019 City of Bethlehem Citizen Survey
50/63
49
Page1-Question4-Choice-MultipleAnswers(Bullets)
WhatarethefivemostimportantissuesthatyouwouldliketheCitytoaddressinthefuture.Pleasecheckoffthetopfiveitems.
StreetRepair..49%
18015 41%18017 51%
18018 51%Male 49%Female 49%
College 49%NoCollege 49%
White 53%Non-White 39%
Hispanic 43%NonHispanic 53%
StreetCleaning.....16%
18015 21%
18017 16%18018 13%
Male 17%
Female 15%College 10%
NoCollege 18%White 14%Non-White 21%Hispanic 21%NonHispanic 12%
StreetLighting...10% 18015 9%18017 9%
18018 12%Male 9%Female 11%College 8%NoCollege 11%White 11%
Non-White 9%Hispanic 12%
7/30/2019 City of Bethlehem Citizen Survey
51/63
50
NonHispanic 9%
SidewalkMaintenance.18% 18015 16%
18017 16%18018 21%
Male 20%Female 16%College 17%NoCollege 19%White 18%Non-White 23%Hispanic 21%NonHispanic 18%
SnowPlowing.51% 18015 61%18017 48%18018 50%Male 47%Female 55%College 49%NoCollege 53%White 52%
Non-White 49%Hispanic 57%
NonHispanic 50%
LeafCollection17% 18015 9%18017 23%18018 15%Male 16%Female 17%
College 13%NoCollege 17%White 19%Non-White 7%Hispanic 11%NonHispanic 17%
PoliceServices..14%
7/30/2019 City of Bethlehem Citizen Survey
52/63
51
18015 16%18017 13%18018 15%Male 14%
Female 14%College 18%
NoCollege 12%White 14%Non-White 13%Hispanic 13%NonHispanic 14%
City'sEffortstoPreventCrime31%
18015 36%
18017 31%18018 29%Male 29%Female 32%College 33%NoCollege 30%White 31%Non-White 32%Hispanic 36%NonHispanic 30%
EnforcementofTrafficLaws13%
18015 6%18017 16%18018 13%Male 14%Female 12%College 11%
NoCollege 13%White 13%Non-White 12%Hispanic 10%NonHispanic 14%
FireProtection7%
7/30/2019 City of Bethlehem Citizen Survey
53/63
52
18015 7%18017 10%18018 6%Male 10%Female 5%
College 5%NoCollege 8%
White 7%Non-White 10%Hispanic 9%NonHispanic 7%
AmbulanceorEmergencyMedicalServices6% 18015 5%18017 8%
18018 5%Male 7%Female 4%College 4%NoCollege 6%White 6%Non-White 5%Hispanic 11%NonHispanic 4%
AvailabilityofCityParks..9%
18015 8%
18017 10%18018 9%
Male 10%Female 9%College 9%NoCollege 9%White 8%Non-White 16%
Hispanic 20%NonHispanic 5%
WalkingandBikingTrails11% 18015 6%18017 12%18018 13%
7/30/2019 City of Bethlehem Citizen Survey
54/63
53
Male 13%Female 10%College 15%NoCollege 10%White 13%
Non-White 7%Hispanic 9%
NonHispanic 13%
RecreationalFacilitiesandPrograms10% 18015 14%18017 12%18018 7%Male 10%Female 10%
College 14%NoCollege 8%White 10%Non-White 11%Hispanic 12%NonHispanic 10%
GraffitiRemoval9% 18015 9%
18017 11%18018 8%
Male 9%
Female 8%College 8%
NoCollege 9%White 9%Non-White 9%Hispanic 12%NonHispanic 8%
QualityandMaintenanceofCityParks10% 18015 6%18017 12%18018 12%Male 12%Female 9%College 13%
7/30/2019 City of Bethlehem Citizen Survey
55/63
54
NoCollege 9%White 12%Non-White 7%Hispanic 11%NonHispanic 11%
DrinkingWaterQuality17%
18015 18%18017 11%18018 20%Male 15%Female 17%College 9%NoCollege 9%White 16%
Non-White 19%Hispanic 20%NonHispanic 15%
SewerSystemPerformance..5% 18015 3%18017 5%18018 5%Male 4%
Female 5%College 11%
NoCollege 20%
White 5%Non-White 5%
Hispanic 4%NonHispanic 5%
UtilityMaintenanceResponsiveness2% 18015 2%
18017 3%18018 1%Male 1%Female 2%College 4%NoCollege 5%White 2%Non-White 2%
7/30/2019 City of Bethlehem Citizen Survey
56/63
55
Hispanic 2%NonHispanic 2%
UtilityBillingResponsiveness1%
18015 2%18017 1%
18018 1%Male 0%Female 2%College 1%NoCollege 2%White 1%Non-White 2%Hispanic 2%NonHispanic 1%
RecyclingServices..7%
18015 10%18017 6%18018 8%Male 9%Female 6%College 2%NoCollege 1%
White 8%Non-White 8%
Hispanic 7%
NonHispanic 8%
CodeEnforcementIssues(weeds,abandonedbuildings)18%
18015 18%18017 19%
18018 17%
Male 19%Female 16%
College 7%NoCollege 8%White 19%Non-White 11%Hispanic 12%NonHispanic 20%
7/30/2019 City of Bethlehem Citizen Survey
57/63
56
GarbageCollection..16%
18015 16%18017 17%
18018 16%Male 17%Female 16%College 15%NoCollege 19%White 16%Non-White 23%Hispanic 19%NonHispanic 16%
LandUse,Planning,andZoning..10%
18015 5%
18017 13%18018 10%Male 11%Female 10%College 16%NoCollege 16%White 10%Non-White 10%
Hispanic 5%NonHispanic 12%
AnimalControl.7%
18015 11%18017 7%18018 6%Male 5%Female 9%
College 4%
NoCollege 9%White 7%
Non-White 6%Hispanic 6%NonHispanic 7%
PromoteJobDevelopment30%
7/30/2019 City of Bethlehem Citizen Survey
58/63
57
18015 27%18017 32%18018 31%Male 28%Female 34%
College 31%NoCollege 31%
White 30%Non-White 31%Hispanic 38%NonHispanic 27%
EconomicDevelopment.17% 18015 11%18017 15%
18018 21%Male 14%Female 20%College 24%NoCollege 14%White 19%Non-White 11%Hispanic 12%NonHispanic 19%
PermitandInspectionServices4%
18015 6%
18017 5%18018 2%
Male 5%Female 3%College 3%NoCollege 4%White 4%Non-White 1%
Hispanic 6%NonHispanic 3%
Parking.28% 18015 34%18017 22%18018 31%
7/30/2019 City of Bethlehem Citizen Survey
59/63
58
Male 29%Female 27%College 26%NoCollege 29%White 28%
Non-White 28%Hispanic 30%
NonHispanic 28%
ArtsandCulturalPrograms..3% 18015 1%18017 5%18018 3%Male 5%Female 2%
College 5%NoCollege 3%White 3%Non-White 4%Hispanic 4%NonHispanic 3%
AvailabilityofInformationAboutCityProgramsandServices.11%
18015 16%18017 12%18018 10%Male 9%Female 13%College 14%NoCollege 11%White 10%Non-White 23%Hispanic 17%
NonHispanic 9%
KeepingYouInformedAboutLocalIssues16%
18015 22%18017 19%18018 12%Male 13%Female 20%
7/30/2019 City of Bethlehem Citizen Survey
60/63
59
College 20%NoCollege 15%White 14%Non-White 26%Hispanic 18%
NonHispanic 16%
QualityofCity'sWebPage3%
18015 4%18017 3%18018 3%Male 4%Female 3%College 4%NoCollege 3%
White 3%Non-White 4%Hispanic 1%NonHispanic 5%
Other,pleasespecify
AppearanceandNoise.15%InfrastructureandParking22%SandsCasino.1%TaxesandBudget..11%TaxRebatefromSands1%PoolandParks3%LawImprovementandEnforcement17%EducationandSchool3%Other28%
DoyoubelievethecurrentsystemoftrashremovalintheCityofBethlehemcanbe
improved?
Yes No DontKnow18015 64% 12% 23%18017 53% 21% 24%18018 53% 22% 23%Total 55% 20% 24%
7/30/2019 City of Bethlehem Citizen Survey
61/63
60
Yes No DontKnowMale 58% 19% 22%Female 54% 20% 25%Total 56% 19% 23%
Yes No DontKnowNoCollege 53% 20% 25%
College 59% 18% 22%Total 55% 20% 24%
Yes No DontKnowWhite 53% 21% 24%Non-White 62% 15% 21%Hispanic 72% 15% 13%NonHispanic 51% 21% 26%
HowsupportivewouldyoubeofmovingtoaprivatesingletrashhaulerintheCityofBethlehemifyouwereabletorealizeacostreductionandimprovedservice?
Very
SupportiveSupportive Somewhat
SupportiveNot
SupportiveatAll
DontKnow
18015 40% 13% 9% 18% 17%18017 34% 24% 8% 19% 13%
18018 36% 17% 8% 19% 18%Total 36% 19% 8% 19% 16%
Very
SupportiveSupportive Somewhat
SupportiveNot
SupportiveatAll
DontKnow
Male 38% 18% 8% 21% 13%
Female 36% 20% 9% 15% 19%Total 37% 195 8% 18% 16%
VerySupportive
Supportive SomewhatSupportive
NotSupportive
atAll
DontKnow
NoCollege 33% 19% 9% 20% 16%College 42% 19% 7% 15% 15%Total 36% 19% 9% 19% 16%
7/30/2019 City of Bethlehem Citizen Survey
62/63
61
VerySupportive
Supportive SomewhatSupportive
NotSupportive
atAll
DontKnow
White 37% 18% 7% 21% 16%
Non-White 38% 25% 12% 8% 16%
Hispanic 26% 26% 12% 16% 17%Non
Hispanic
42% 17% 6% 19% 16%
IstheCityofBethlehembettertodaythanitwas10yearsago?
Yes No DontKnow18015 47% 28% 23%18017 48% 26% 26%18018 47% 30% 21%Total 47% 28% 23%
Yes No DontKnowMale 46% 31% 20%Female 49% 25% 26%Total 48% 28% 23%
Yes No DontKnowNoCollege 48% 28% 23%
College 48% 28% 23%Total 48% 28% 23%
Yes No DontKnow
White 49% 28% 21%Non-White 40% 30% 29%
Hispanic 58% 23% 19%NonHispanic 43% 31% 25%
WouldyourecommendmovingtotheCityofBethlehemtoafriend,relative,orcolleague?
Yes No DontKnow18015 71% 19% 10%18017 79% 9% 12%18018 77% 13% 11%
7/30/2019 City of Bethlehem Citizen Survey
63/63
Total 76% 13% 11%
Yes No DontKnow
Male 74% 15% 11%Female 80% 10% 11%
Total 77% 12% 11%
Yes No DontKnowNoCollege 76% 13% 11%College 78% 11% 11%Total 77% 13% 11%
Yes No DontKnow
White 76% 12% 12%
Non-White 79% 14% 7%
Hispanic 79% 15% 7%NonHispanic 76% 12% 12%
Top Related