2013 Citizen Satisfaction Survey

8/10/2019 2013 Citizen Satisfaction Survey

1/77

2013 C S S

F R

2013 I. A . C I' C P

I.


2/77

C

I. M 3

II. 2013 H 4

III. D F 11

I A 12

Q L 15

C P S 23

P P S 40

E P 43

T 48

C T C 55

C C 64

F 2013 68

I. D 73


3/77

M

3

T 1,002 C 18

A 21 S 11, 2013.

T 1,002 3.1 , 19

20. T :

N: =200 (MOE 6.9%)

N: =280 (MOE 5.9%)

S: =221 (MOE 6.6%)

S: =301 (MOE 5.7%)

F /

C 18

2011 F C .

R N T

, F 2012, F 2011, F

2010, F 2009, F 2008, F 2007, F 2006, F S 2005, S 2004.


4/77

2013 HIGHLIGHS

4


5/77

2013 HIGHLIGHS

P C .

C C .

P C .

S C .

, 2013 .

, C.

C 2010 ( M ).

5


6/77

2013 HIGHLIGHS: KE MERIC INCREASES

6

3 35% % % 18%

S Q L.

30% % 15%

38% % % 18%

A A H P C.

G 65% 51%

31% 23%

M .C S.

95% 99% C .

O FR.


7/77


8/77

S K F

8

C C .

C (95%) T C

.

, ,

5 2012 (33% 2012 . 38% 2013)

20 2010 (18%). A C 2013.

T (31%) C T T C

( 8 23% 2012).

T T C C

( 5 25% 2012) ,

15 2010.

P C 2013.

I 2013, (69%) C

T C 2011 2012 (65%) 12

2010 (57%).

C

(87% 2013 . 84% 2012), 12

2010 (75%).

S T C (91%)

2012 (88%).

, , C

, 6 ( 35% 2012 41% 2013).


9/77

S K F

9

2013.

C (65%) T C

2012 (62%) (51%

2010).

C 2012.

O, 59% T C ( ) 26%

33%

.

P C .

(95% 99%) T C

.

C , T C (83%

) (77% ),

(73% T C )

(72% T C ).

C T C

C (58% ), T C C

(57% ) T C

(47% ).

T, T C

(40%), (30%) C

(26%).


10/77

S K F

10

C .

C T 6

(74% 2012 80% 2013).

Q D 7 (68%

2012 75% 2013).

T F D 4 (81%

2012 85% 2013).

, 2013 .

I 2013, 36% C ,

27% 2012. I &

.

I 2013, ( 6%

2012 14% 2013).

, . I 2013, 12% C (

7 2012), 8% ( 5

2012).


11/77

DEAILED FINDINGS

11


12/77

ISSE AGENDA

12


13/77

INFRASRCRE, RAFFIC & ROADS (NE) 2

T 3

R +8

I / / 6

(L ) 2

RANSI (NE) 3

P T . / C/ T () 3

EDCAION. / / / +4

CRIME, SAFE & POLICING (NE) 7

C . & / / / , . 3

P . 2

RECREAION (NE) 2L / / 1

FLOOD RELAED ISSES (NE) /

GROH AND PLANNING (NE) +2

AES (NE) +1

HEALHCARE +1

HOMELESSNESS, POER & AFFORDABLE HOSING (NE)

ENIRONMEN & ASE MANAGEMEN (NE) 2

BDGE AND SPENDING (NE) 1

O

N

27%

11%

9%

3

2

14%

7%5%

7%

8%

7%

3

6%

4%

3

3

4%

2

2

4%

36%

14%

14%

4%

3%

22%

13%7%

14%

12%

10%

2%

8%5%

8%

7%

6%

6%

5%

4%

2%

21%

4%

F M O M

I A

13

, , , ,

? A ?

B: (=878)

CF 12 F 13


14/77

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

I, & R 50% 61% 54% 38% 36% 28% 26% 21% 25% 34% 26% 29% 27%

9% 4% 6% 13% 15% 15% 11% 17% 16% 15% 19% 18% 14%

C, S & P 0% 0% 2% 10% 12% 13% 20% 29% 16% 12% 11% 13% 8%

E 6% 5% 7% 9% 9% 11% 8% 5% 7% 7% 7% 7% 7%

H 4% 3% 5% 5% 5% 7% 5% 6% 6% 4% 3% 3% 3%

G & P 6% 6% 7% 2% 3% 4% 4% 2% 5% 3% 3% 3% 4%P, H &

A H 0% 0% 0% 0% 0% 7% 11% 6% 4% 3% 5% 3% 4%

0%

20%

40%

60%

M I I F C

14

, , , ,

? ( 2004: , ?)

B:

F M O


15/77

QALI OF LIFE

15


16/77

7%

17%

44%

19%

6%

3%

1%

1%

1%

0%

O Q L C

16

1 10 1 10 ?

B: (=1,001)

10

9

8

7

6

5

4

3

2

1

G:88%*

P:3%

G

F 2013: 88%

F 2012: 88%

F 2011: 83%

F 2010: 78%

F 2009: 76%

F 2008: 69%

F 2007: 67%

F 2006: 77%M

F 2012: 7.7

F 2011: 7.5

F 2010: 7.3F 2009: 7.1

F 2008: 6.9

F 2007: 6.8

F 2006: 7.2

M:7.8

*


17/77

P C Q L C

17A, ...?

B: (=994)

31% 30%

51%

61%58%

47%

41%

26%

18% 17%

50%

45%

27% 27% 30% 39% 41%

48%52%

47%

19%

26%22%

12% 12% 14%

18%

26%

30%

35%

S '05

(=499)

F'05

(=999)

F '06

(=971)

F '07

(=978)

F '08

(=987)

F '09

(=991)

F '10

(=988)

F '11

(=987)

F '12

(=987)

F '13

(=994)

S I


18/77

40%

18%

14%

12%

6%

29%

18%

10%

9%

23%

14%

6%

5%19%

9%

9%

12%

9%

6%

7%

5%

6%

6%

6%

5%

15%

1

3

2

1

/

+13

+8+5

/

1

2

+3

+1

7

1

3

+10

+3

+1

4

3

+3

3

+3

/

ROADS & INFRASRCRE (NE)

I . B / C

R/ /

I / ()

E LRT/ CT

MAOR & CONCIL (NE)

N/ G / /

B /

PARKS & RECREAION (NE)

M (, , , .)

M /

M / /

ECONOM (NE)

I / /

A /

DIFFEREN CHANGES/ EERHING IS GEING BEER

GROH & PLANNING (NE)

G/ C

CRIME & SAFE (NE)

L /

IMPROED/ INCREASED FOCS ON ARS & CLRE

ENIRONMEN & ASE MANAGEMEN (NE)

CALGAR CIIENS (NE)

FLOOD RESPONSE (NE)

OHER

R I Q L

18 ?

B: (=315)

M R

CF 12 F 13


19/77

R D Q L

19 ?

B: (=200)

M R

CF 12 F 13

53%

31%

19%

7%

5%

40%

27%

14%

17%

7%

5%

13%

10%

13%

7%

7%

10%

5%

5%

29%

+1

+1

+1

+3

+1

1

+3

+2

+3

6

4

2

+5

+6

+1

/

GROH & PLANNING (NE)

O/

T /

C/

L T C

ROADS & INFRASRCRE (NE)

I /

P / /

ECONOM (NE)

C

CRIME & SAFE (NE)

I

BDGE & SPENDING (NE)

L / '

P / / MA INCREASES

ISSES IH CONCIL/ MAOR'S LEADERSHIP

FLOOD RELAED ISSES

OHER


20/77

45%

40%

37%

34%28%

32%

20%

15%

15%

14%

12%

8%

5%

4%

3%

47%

49%

47%

54%57%

52%

62%

66%

59%

64%

62%

60%

27%

25%

25%

6%

8%

11%

10%11%

11%

15%

15%

19%

17%

19%

20%

32%

27%

29%

2%

3%

5%

2%

4%

5%

3%

4%

7%

5%

7%

12%

36%

44%

43%

2013

2012

2011

20132012

2011

2013

2012

2011

2013

2012

2011

2013

2012

2011

C A (10) A (9, 8 7) N (6 5) D (4, 3, 2 1)

S M

20

, . 1 10, 1 10 .

B:

I C

I

C C

C

I

% A

92%

89%

84%

88%85%

84%

82%

81%

74%

78%

74%

68%

32%

29%

28%


21/77

35%

22%

23%

10%

5%

3%

0%

0%

0%

0%

S: M L M L

21

, .

1 10, 1 10 .

B:

33%

18%

28%

10%

6%

3%

1%

0%

0%

0%

A:89%

D:2%*

C

10

9

8

7

6

5

4

3

2

C

1

C G P M L

C G P M L

*

A:90%

D:2%*

C

10

9

8

7

6

5

4

3

2

C

1


22/77

C: O R B B C?

22

, .

: 10 .

B:

41%

50%

8%

2%

36%

53%

8%

3%

33%

53%

11%

4%

S A

S A

S D

S D

F 2013 (=1,000)

F 2012 (=996)F 2011 (=995)

A:

90% *

D:10%

A

F 2013: 90%

F 2012: 89%F 2011: 86%

*


23/77

CI PROGRAMS AND

SERICES

23


24/77

37%

59%

4%

0

G

P

O Q C S C

24, , ?

B: (=1,000)

G:95%*

P:5%*

*


25/77

O Q C S C

25, , ?

B:

88% 89%85%

81% 83%

95%92%

89% 89% 91% 94% 95% 96% 95%

2001 2002 2003 2004 S

2005

(=498)

F 2005

(=995)

F 2006

(=994)

F 2007

(=994)

F 2008

(=997)

F 2009

(=1,000)

F 2010

(=992)

F 2011

(=996)

F 2012

(=995)

F 2013

(=1,000)

% G


26/77

O P C C

26, ? ?

B:

G

G

P

P

38%

57%

4%

1%

33%

63%

4%

1%

24%

68%

7%

1%

18%

70%

10%

2%

16%

68%

12%

4%

F 2013 (=1,000)

F 2012 (=999)

F 2011(=998)

F 2010 (=994)

F 2009 (=997)

G:

F 2013: 95%

F 2012: 95%

F 2011: 92%

F 2010: 89%F 2009: 84%

F 2008: 88%

F 2007: 91%

F 2006: 88%

G:

95%

P:5%


27/77

O S C P S

27

1 10 1 10

?

B: (=997)

7%

13%

33%

30%

8%

5%

1%

0%

0%

0%

S:84%*

N S:2%*

10

9

8

7

6

5

4

3

2

N 1

S

F 2013: 84%

F 2012: 81%

F 2011: 75%

F 2010: 71%

F 2009: 68%

F 2008: 64%

F 2007: 64%

F 2006: 68%

M:7.5

M

F 2012: 7.4

F 2011: 7.2

F 2010: 7.1F 2009: 6.9

F 2008: 6.8

F 2007: 6.8

F 2006: 7.0

*


28/77

I C P S

28

.

.

B:

+1

+1

+2

1

1

F D

Q D

C P S

C' P O O S

R G C S

C O R I

C O C F

C O R P

R B C R

97%

97%

94%

76%

90%

85%

83%

74%

74%

100%

100%

100%

99%

99%

98%

97%

95%

94%

I S I

% I

CF 12 F 13


29/77

I C P S ()

29

% I

.

.

B:

CF 12 F 13

C L P

C

C' P S

S S I

C O R F S P,L C G C

B S S N C,F P

C S S C A N F P G

A C S S A D L

C O R P S L

+1

+1

1

3

+1

+1

3

63%

76%

57%

61%

54%

44%

43%

45%

48%

92%

91%

91%

90%

87%

87%

86%

85%

78%

I S I


30/77

I C P S

30

% I

97%

97%

94%

90%

85%

83%

96%

95%

93%

89%

85%

82%

96%

93%

94%

85%

85%

82%

95%

95%

94%

85%

84%

79%

96%

94%

94%

88%

86%

80%

F D

Q D

C P S

R G C S

C O R I

C O C F

F 2013

F 2012F 2011

F 2010

F 2009

C

F 12 F 13

+1

+2

+1

+1

+1

.

.

B:


31/77

I C P S

31

% I

76%

76%

74%

74%

63%

61%

78%

77%

77%

77%

63%

65%

75%

72%

76%

73%

63%

60%

75%

69%

75%

74%

76%

60%

73%

73%

73%

68%

76%

59%

C' P O O S

C

C O R P

R B C R

C L P

S S I

F 2013

F 2012

F 2011F 2010

F 2009

C

F 12 F 13

2

1

3

3

4

.

.

B:


32/77

I C P S

32

% I

57%

54%

48%

45%

44%

43%

56%

54%

46%

47%

49%

42%

53%

52%

43%

44%

44%

42%

56%

50%

40%

41%

42%

42%

53%

50%

43%

43%

42%

41%

C' P S

C O R F P, L C, G C

C O R P

S L

A C S S A

D L

B S N

C, F P

C S S

C A N F P

G

F 2013

F 2012

F 2011

F 2010

F 2009

C

F 12 F 13

+1

+2

2

5

+1

.

.

B:


33/77


34/77


35/77

S C P S

35

% S

C

F 12 F 13

.

.

B:

+4

+7

+2

+1

1

85%

75%

73%

65%

60%

56%

81%

68%

71%

65%

59%

57%

84%

66%

74%

59%

54%

54%

80%

63%

71%

60%

52%

54%

81%

64%

74%

56%

46%

50%

F D

Q D

R G C S

R B C R

C P S

C O R P

F 2013

F 2012

F 2011

F 2010

F 2009


36/77

S C P S

36

C

F 12 F 13

.

.

B:

54%

46%

40%

38%

38%

29%

29%

56%

48%

43%

36%

36%

29%

24%

54%

47%

42%

40%

34%

24%

26%

51%

45%

39%

34%

32%

25%

23%

48%

44%

39%

33%

35%

24%

20%

C' P O O S

C' P S

A C S S

A D L

C O R F

P, L C, G C

C O R P

S L

B S N

C, F P

C

F 2013

F 2012F 2011

F 2010

F 2009

2

2

3

+2

+2

+5

% S


37/77

S C P S

37

% S

C

F 12 F 13

.

.

B:

26%

26%

14%

13%

13%

27%

26%

15%

15%

13%

21%

22%

13%

13%

12%

23%

18%

14%

10%

10%

21%

16%

10%

10%

9%

C S S

F C A N

F P G

S S I

C O R

I

C L P

C O C F

F 2013

F 2012

F 2011

F 2010

F 2009

1

1

2


38/77

70%

93%

50% 87%

I. S G

38

S

I

C F

P

P S

S SS

B S

C

C L P

R I

S S

R P

C S

A C S

C'P S

C OR F

R P

B C R

Q D FD

C P S

C' P O SR G C S


39/77

2013 . 2012 I . S A G

39

3

70%

93%

50% 86%

S

I

1 F

2 G C

3 Q D

4 B C R

5 P

6 C O R

P

7 P O OS

8 P S

9 A C S

10 C O RF

11 C O RP

12 B S

13 C S

14 S S

15 C 16 C L P

17 R I

18 C F

2013 2012

P P S

S S S

87%

1

4

5

6

2

8

9

11

10

1213

1415

16

1718 18

17

4

5

6

7

8

9

10

11

1213

1415

16

1

7

23


40/77

PERCEPIONS ABO PBLIC

SAFE

40

P S O N


41/77

43%

41%

11%

4%

R

S

P S O N

41 ?

B: (=998)

S:

85%*

:15%

*

P S O N


42/77

P S O N

42

77% 80% 82%

76% 79% 77%

74%70%

78% 77%81% 83%

85%

23%19% 18%

24%21% 23%

26%30%

22% 23%19% 17% 15%

2002 2003 2004 S

2005

(=499)

F 2005

(=998)

F 2006

(=998)

F 2007

(=999)

F 2008

(=998)

F 2009

(=999)

F 2010

(=993)

F 2011

(=1,000)

F 2012

(=999)

F 2013

(=998)

S

?

B:


43/77

ENIRONMENAL

PERFORMANCE

43

P A O S C E


44/77

P A O S C E

44 , , ?B: (=1,001)

41%

54%

4%

1%

G

P

G:95%

P:5%

P A O S C E


45/77

90% 93% 92%

88%85%

88% 90%

92% 93% 93% 95%

9%7%

9% 12%

15%12%

10%8% 7% 7%

5%

S 2004(=998)

S 2005(=499)

F 2005(=998)

F 2006(=998)

F 2007(=999)

F 2008(=998)

F 2009(=998)

F 2010(=999)

F 2011(=996)

F 2012(=999)

F 2013(=1001)

G

P

GF 2013: 41%

F 2012: 35%

F 2011: 31%

F 2010: 29%

F 2009: 23%

F 2008: 24%

P A O S C E

45 , , ?B:

S C E P


46/77

S C E P

46 ?

B:

31%

60%

8%

1%

29%

59%

10%

2%

25%

60%

12%

2%

23%

59%

15%

4%

20%

62%

14%

4%

F 2013 (=993)

F 2012 (=985)

F 2011 (=985)

F 2010 (=983)

F 2009 (=989)

S

F 2013: 91%

F 2012: 88%

F 2011: 85%

F 2010: 82%F 2009: 82%

F 2008: 75%

F 2007: 76%

F 2006: 81%

S

N

N

S:

91%

N S:9%


47/77


48/77

AAION

48

K L D S


49/77

9%

53%

31%

7%

11%

49%

30%

10%

9%

50%

31%

10%

11%

49%

30%

10%

11%

52%

28%

10%

F 2013 (=999)

F 2012 (=999)

F 2011 (=995)

F 2010 (=994)

F 2009 (=996)

S

49

, ,

, , , ?B:

K

F 2013: 62%

F 2012: 60%

F 2011: 59%

F 2010: 60%

F 2009: 63%

F 2008: 59%

F 2007: 60%

F 2006: 61%

S

N

N

K:62%

N K:38%


50/77

P P


51/77

51

50%

60%

53% 53%50% 49%

51%58%

62%65%

34% 31%

37% 36% 36%

34%

36%

34%29%

27%

17%

10% 11% 11%14%

17%13%

9% 8% 9%

S 2005

(=490)

F 2005

(=974)

F 2006

(=969)

F 2007

(=975)

F 2008

(=976)

F 2009

(=980)

F 2010

(=986)

F 2011

(=979)

F 2012

(=978)

F 2013

(=988)

G

N

P

. ,

. ,

1 10 1 10 .B:

B S D L


52/77

52

.

, .

, ?B: (=986)

26%

33%

28%

8%

5%

I :59%

I

I

C

C

N

C S:35%*

*

B S D L


53/77

34%

28%26% 32%

34%31%

19% 24%

27%

24% 26%

26%

31%34%

32%

31% 31%

29% 31%

34% 34% 33%

21% 20% 22%

20% 19% 21%

27%

27%

23%

26% 28%

8% 10%

8% 7% 8% 10%

13%10% 9%

7% 8%

S 2004

(=986)

S 2005

(=485)

F 2005

(=975)

F 2006

(=972)

F 2007

(=962)

F 2008

(=980)

F 2009

(=967)

F 2010

(=979)

F 2011

(=981)

F 2012

(=966)

F 2013

(=986)

I

I

C

C

53

.

, . ,

?B:

I (NE)

F 2013: 59%

F 2012: 59%

F 2011: 61%

F 2010: 55%

F 2009: 48%

O I C R


54/77

54

A , ...?

B:

71% 71% 74% 72% 72% 74%

78%

71% 71% 73% 73%

29% 29% 26% 28% 28% 26%22%

29% 29% 27% 27%

S 2004

(=941)

S 2005

(=462)

F 2005

(=930)

F 2006

(=924)

F 2007

(=926)

F 2008

(=934)

F 2009

(=914)

F 2010

(=930)

F 2011

(=938)

F 2012

(=941)

F 2013

(=943)

I

I


55/77

CONAC IH HE CI

55

C C C


56/77

56

?

B: (=998)

, , ?

B: C C (=617)

61%

N

39%

90%

10%

I

C

C C L M

I C?

P 12 M C C C


57/77

57 ?B:

57% 58%54%

48%

60% 63% 65%

69% 67% 67% 68% 66%61%

2002 2003 2004 S

2005

(=499)

F 2005

(=998)

F 2006

(=998)

F 2007

(=999)

F 2008

(=998)

F 2009

(=992)

F 2010

(=997)

F 2011

(=998)

F 2012

(=998)

F 2013

(=998)

%

CI C


58/77

58 ?B: (=552)

65%

15%

7%

6%

4%

1%

1%

1%

1%

B 311

,

B C

I , C

I , ,

B 211

B 911

O

CI C


59/77

59 ?B:

16%

29%

43%

49%52%

56% 57%

59%

65%

39%

28%

20%17%

15%18%

13% 13%

7%

18% 20%

15% 16% 14%12%

13% 13% 15%15%

11% 13%

8% 11% 7% 9% 9%

6%6%5% 6% 6% 5% 3% 4%

3% 4%

F 2005

(=484)

F 2006

(=547)

F 2007

(=553)

F 2008

(=599)

F 2009

(=572)

F 2010

(=571)

F 2011

(=577)

F 2012

(=575)

F 2013

(=552)

B 311

B C

(.. )

I (.. C )

M R C C


60/77

60 ?B: (=545)

25%

12%

10%

9%

8%

7%

7%

20%


61/77

61 ?B: C C

57%

26%

8%

9%

58%

26%

8%

8%

57%

25%

9%

8%

55%

26%

11%

8%

48%

30%

11%

11%

F 2013 (=616)

F 2012 (=656)

F 2011 (=675)

F 2010 (=657)

F 2009 (=662)

S

F 2013: 83%

F 2012: 84%

F 2011: 83%

F 2010: 81%F 2009: 78%

F 2008: 81%

F 2007: 80%

F 2006: 81%

S

N

N

S:

83%

N S:17%

A R C S D


62/77

62

,

, , ?

B:

42%

32%

30%

31%

26%

26%

93%

87%

86%

85%

82%

80%

6%

9%

9%

12%

12%

15%

7%

13%

14%

15%

18%

20%

% A% D

S S S S

C , ,

C C

C C

C

C

I

C

2012: 25%

2012: 23%

A R C S D


63/77

63

% A% D

, , ,

?B:

93%

87%

86%

85%

82%

80%

91%

84%

83%

79%

77%

90%

80%

79%

79%

73%

88%

65%

74%

74%

68%

86%

66%

73%

72%

66%

F 2013

F 2012

F 2011

F 2010

F 2009

7%

13%

14%

15%

18%

20%

9%

16%

17%

21%

23%

10%

20%

21%

21%

27%

12%

35%

26%

26%

32%

14%

34%

27%

28%

34%

////

////

C , ,

C C

C C

C

C I

C


64/77

CI COMMNICAIONS

64

E I R


65/77

65

, , , ?

B:

64%59%

64% 64% 61% 64% 61% 62%59%

56% 57%

65% 65%69%

35% 39%33% 34%

36%32%

36% 36% 37%40%

39%33% 33%

30%

1% 2% 3% 2% 3%

4% 3% 3% 3% 4% 3% 2% 2% 1%

2001 2002 2003 2004 S2005

(=493)

F 2005(=995)

F 2006(=987)

F 2007(=990)

F 2008(=991)

F 2009(=985)

F2010(=986)

F 2011(=992)

F 2012(=985)

F 2013(=990)

J

O S Q C I C


66/77

30%

57%

11%

2%

29%

55%

13%

3%

26%

57%

13%

4%

19%

56%

21%

4%

20%

57%

18%

5%

F 2013 (=999)

F 2012 (=994)

F 2011 (=998)

F 2010 (=993)

F 2009 (=994)

66A ?B:

S

F 2013: 87%

F 2012: 84%

F 2011: 83%

F 2010: 75%

F 2009: 76%

S

N

N

S:

87%

N S:13%

M S I C P, S, P


67/77

43%

12%

8%

6%

4%

4%

3%

3%

3%

42%

11%

10%

6%

4%

2%

3%

2%

2%

41%

15%

10%

7%

5%

0%

3%

3%

2%

37%

13%

12%

6%

5%

0%

4%

3%

2%

C

N

I/ ()

N /

S F

/

C

R

F 2013 (=973)

F 2012 (=970)

F 2011 (=973)

F 2010 (=962)

67

, , , ?

B:


68/77

FLOOD 2013

68

P C F P


69/77

69

A , 2013 .

, .

B:

83%

77%

73%

72%

58%

57%

47%

16%

19%

23%

26%

37%

39%

47%

99%

96%

95%*

97%*

96%*

96%

95%*

S S

I C

I C

C C , ,

C

I C C

C C

I C , C C

*


70/77

P I F


71/77

5%

2%

9%

1%

39%

55%

71

?

B: (=1,002)

?

B: (=61)

M I D E

E

E

L

O

N

33%

30%

23%

13%

1%

3

4 6

1

2 3

4

P F R


72/77

72 ?

B: (=1,000)

58%

39%

37%

7%

20%

D

D

P

A C

N

%


73/77

DEMOGRAPHICS

73

D


74/77

48%

12%

C

S

18 24 8%

25 34 26%

35 44 18%

45 54 21%55 64 15%

65 13%

M

50%

F

50%

C 16%

S 36%

C

48%

L $30,000 7%

$30,000


75/77

89%

N

11%

L 5 6%

5 10 17%

10 15 14%

15 20 9%20 30 17%

30 40 19%

40 18%

A 5%

T 5%

C 9%S 72%

D 6%

A 3%

O81%

R17%

O

2%

C L M E D

H O R R P

15%

N85%

75

75%

2%

23%

C

C

N

D


76/77

73%

N

27%

B C

B 28%

E 19%

C/ F

C 12%

E S A 11%

S EE

9%

C/ 9%

S A 6%

C/ S A

C 2%

A 2%

A ME

2%

A/ F N/M

2%

O 2%

E B

M

21%

N

79%

76

12

31%

12 17

10%

18

60%

A L C B

N C (=256)

C I


77/77

77

S D

A PI R P A

635 E A S, S 600C, AB, C T2P 3M3

P: 587.952.4874: .@.

J D

PI R P A

635 E A S, S 600C, AB, C T2P 3M3

P: 587.952.4863: .@.

2013 Citizen Satisfaction Survey

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Transcript of 2013 Citizen Satisfaction Survey