CONFLICT RESOLUTION AND MEDIATION:
Can’t We All Just Get Along
Let’s Begin With Some Definitions
The Dictionary Definition – Conflict: A state of opposition between persons or ideas or interests
- A very abstract definition. What does conflict mean to you?
Conflict
Conflict
Conflict
Conflict
Conflicts are experienced at home, at work, in social settings, and in recreation
As long as you have people living together, working together, meeting deadlines, and making decisions; you will have conflicts
Conflict
Let’s Be Honest, Not All Conflict Is Bad
Edison vs. Tesla
Conflict
Edison still retains a reputation as a genius on par with Leonardo DaVinci
Tesla’s system is the one we use today, and here he is portrayed by David Bowie with Gollum and Wolverine
Conflict
Conflict becomes a problem when there is an issue that prevents the constructive resolution of that conflict
- People have the idea that there is always a “winner” and a “loser” in any conflict
- Much of the time, all parties involved in a conflict believe their opinion is fact
- Both parties perceive all destructive acts carried out by others, completely blind to identical acts carried out by self or those on ‘my’ side
Conflict Resolution
The Number One Rule of Conflict Resolution:
BE NICE
Conflict Resolution
Communication is one of the keys to conflict resolution
Not all communication is created equal
Texting =/= Email =/= Phone Call =/= An Actual Face-to Face Conversation
Conflict Resolution
Active Listening Skills
Flexibility
Willingness to Change
Agree to Disagree
Conflict Resolution
Strong communication skills means you, “seek first to understand, then to be understood.”
Conflict Resolution
Active Listening Techniques Attending
Paraphrasing
Asking / Clarifying
Encouraging
Summarizing
Conflict Resolution
Flexibility
There’s a general principle of conflict resolution that the more shaky a relationship is the more flexible individuals will have to be to resolve conflict in a way that preserves relationships
Conflict Resolution
Agree to Disagree
You might not change someone’s mind or change their opinions about a conflict, but that doesn’t mean an agreement can’t be reached
Conflict Resolution
Willingness to Change
The success of any compromise, accommodation, or arbitration all depend on a person’s willingness to change their behavior
Mediation
Mediation is…
the intervention of an acceptable and impartial third party in a dispute
Mediation
1. Preparation
2. Storytelling
3. Defining Points of Dispute
4. Creating Options
5. Forming an Agreement
In Conclusion…
Being able to help people resolve conflict is practically a superpower
Questions? Comments? Thoughts on Life?
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