Can’t We All Just Get Along. The Dictionary Definition – Conflict: A state of opposition...
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Transcript of Can’t We All Just Get Along. The Dictionary Definition – Conflict: A state of opposition...
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CONFLICT RESOLUTION AND MEDIATION:
Can’t We All Just Get Along
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Let’s Begin With Some Definitions
The Dictionary Definition – Conflict: A state of opposition between persons or ideas or interests
- A very abstract definition. What does conflict mean to you?
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Conflict
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Conflict
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Conflict
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Conflict
Conflicts are experienced at home, at work, in social settings, and in recreation
As long as you have people living together, working together, meeting deadlines, and making decisions; you will have conflicts
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Conflict
Let’s Be Honest, Not All Conflict Is Bad
Edison vs. Tesla
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Conflict
Edison still retains a reputation as a genius on par with Leonardo DaVinci
Tesla’s system is the one we use today, and here he is portrayed by David Bowie with Gollum and Wolverine
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Conflict
Conflict becomes a problem when there is an issue that prevents the constructive resolution of that conflict
- People have the idea that there is always a “winner” and a “loser” in any conflict
- Much of the time, all parties involved in a conflict believe their opinion is fact
- Both parties perceive all destructive acts carried out by others, completely blind to identical acts carried out by self or those on ‘my’ side
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Conflict Resolution
The Number One Rule of Conflict Resolution:
BE NICE
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Conflict Resolution
Communication is one of the keys to conflict resolution
Not all communication is created equal
Texting =/= Email =/= Phone Call =/= An Actual Face-to Face Conversation
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Conflict Resolution
Active Listening Skills
Flexibility
Willingness to Change
Agree to Disagree
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Conflict Resolution
Strong communication skills means you, “seek first to understand, then to be understood.”
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Conflict Resolution
Active Listening Techniques Attending
Paraphrasing
Asking / Clarifying
Encouraging
Summarizing
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Conflict Resolution
Flexibility
There’s a general principle of conflict resolution that the more shaky a relationship is the more flexible individuals will have to be to resolve conflict in a way that preserves relationships
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Conflict Resolution
Agree to Disagree
You might not change someone’s mind or change their opinions about a conflict, but that doesn’t mean an agreement can’t be reached
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Conflict Resolution
Willingness to Change
The success of any compromise, accommodation, or arbitration all depend on a person’s willingness to change their behavior
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Mediation
Mediation is…
the intervention of an acceptable and impartial third party in a dispute
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Mediation
1. Preparation
2. Storytelling
3. Defining Points of Dispute
4. Creating Options
5. Forming an Agreement
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In Conclusion…
Being able to help people resolve conflict is practically a superpower
Questions? Comments? Thoughts on Life?