BUSINESS LETTERS
THE WINNING TONE
•‘Tone’ not just in speaking, in writing also
•Conveys your mindset, along with the main message
•To win, not defeat
2
SOME DEFECTS•Unsuitable, very formal wording and
language ▫Use shorter words, informal words
e.g. say “me” or “I” rather than “the undersigned”
•Language not matching the occasion or purpose
•Not bringing “yourself” in the letter – particularly when emotions are involved
•Pompous style
3
SOME MORE DEFECTS
•Boring beginnings
•Writing like a machine, not a human being
•Show anger in an improper manner
•Hiding details or making them difficult to find
4