INTERVENE PREVENT OPTIMIZE
Building a Smart System
Excellence in Ergonomics & Injury Prevention
The Prevention Paradigm
2
High
WC Claims are only a part of the
picture
Me
asure
d Fo
r Yo
u P
er Statu
te
Presenteeism, Absenteeism,
Lost Productivity, Rising Health
Insurance Costs
Equ
ally Qu
antifiab
le
Op
eratin
g Co
sts
Client Case Study
A global client with an EEI program found 80% of participating employees reported high frequency / high intensity discomfort. They had virtually no claims activity.
3
1%
EM
PLO
YEE P
OPU
LAT
ION
MSD SYMPTOM SEVERITYLow
UNADDRESSED
DISCOMFORT
THE PRESENTEEISM PROBLEM
Scope of EEI
Ticket Based
Intervention
ADA, Occ
Med, Dr.
Referrals
99%
High
Concept Check
4
What exactly are we talking about?
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- Analog
- Serves as a verification of activity
- Limited traceability
- End in itself
- Analog or digital
- Identifies and quantifies
individual risk
- Means to an end
- Should be coupled with a
recommendation or intervention
CHECKLIST RISK ASSESSMENT BEST PRACTICE
- Digital
- Identifies and quantifies
aggregate performance variance
- Means to an end
- Should be coupled with a
process level modification
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Behavior Change Paradigm
1
2
3
5
AWARENESS PREPARATION ACTION CONCLUSION
Precontemplation–Denial of a problem
not considering change
Contemplation–Aware of a
problem, thinking about solving it
Maintenance –Consolidating gains
4Preparation–
Planning to take near term action
Action–Modification to behavior
or surroundings
6
Termination– Threat is completely removed
The vast majority of employees are here. They are not your priority. You
need a system or process to help you isolate the employees at 3 or 4.
Embrace an Opt-In Strategy
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Cultivate and embrace the ‘Ikea’ or ‘Origami’ effect.
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SELF-SERVICE
Participation in the development of an
outcome results in affinity, a sense of
ownership, and a perception of higher
value on the result.
LOCUS OF CONTROL / EASE OF ACCESS
Meaningful participation that drives
employee satisfaction requires employee
empowerment and access to solutions
and tools that support comfort.
PEER & SUPERVISOR SUPPORT
A shared expectation and normalization of
participation is required to transform
awareness and access into ACTION.
‘OPT-IN’ ESCALATING ACCESS
Employees you elect to ‘opt-in’ and
demonstrate conformance to self-service
solutions are eligible for escalating forms
of intervention.
Tiered, Technology Enabled, Service Model
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Cultivate and embrace the ‘Ikea’ effect.
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SOFTWARE
SELF SERVICE
VIRTUAL
ASSESSMENTS
ONSITE
SERVICE
ERGO LABS
System
Administration
Case
Management
Develop a Step-Wise, Risk Adjusted Approach
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There are 10 typical milestones in our lifecycle of an ergonomic case.
1 3 4 5 6 7 8 9 102
WSP TrainingEmployee directed to complete the eLearning.
Risk AuditingSystem admins identify candidates eligible for support (per company protocol).
VA AssessmentAssessment completed along with recommendation report.
Support RequestEmployee requests support or specialty equipment.
Risk AssessmentEmployee completes RA & initiates self-service adjustments.
VA Set-Up Scheduling achieved via Booking Bug, workstation photos obtained.
Recommendation Fulfillment Includes procurement, ticket mgmt, onsite scheduling, job coaching,.
Recommendation FulfillmentIncludes procurement, ticket mgmt, or job coaching
Onsite AssessmentCompleted along with recommendation report.
Follow-UpAdvanced TBD support. Custom equipment procurement, fittings, etc.
4 6
SOFTWARE VIRTUAL SUPPORT ONSITE
Escalation Based Support WORKS!
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Our cumulative phased resolution rates.
52%
87%
97%
99%
SOFTWARE VIRTUAL ONSITE ERGO LAB
And saves SIGNIFICANT MONEY!
1010
Adjust / Fulfill
Self-Assess
Request
Audit / Schedule
Assess / Report
Train
Adjust / Fulfill
Assess / Report
Adjust / Fulfill
$340+
Onsite
Assessment
Request
Adjust / Fulfill
Self-Assess
Train
$10
Software
Self-Service
Adjust / Fulfill
Self-Assess
Request
Audit / Schedule
Assess / Report
Train
Adjust / Fulfill
$150+
Virtual Support
Adjust / Fulfill
Self-Assess
Request
Audit / Schedule
Assess / Report
Train
Adjust / Fulfill
Assess / Report
Adjust / Fulfill
$760 - $2000
Advanced
Support
Costs are relative estimates based upon standard rate card
and typical service complexitiesFollow-Up Case
Management
SOFTWARE52%
VIRTUAL35%
ONSITE10%
ADVANCED
CU
MU
LAT
IVE B
ILLIN
G
Client Case Study
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A national call center client realized a 65% reduction in total cost of ergo claims and a 25% reduction in the incidence rate in 2013, the first full year of the Briotix Ergonomics Program.
© Copyright 2014 Briotix Inc. All rights reserved. 11
$681,272
$652,751
$233,403
N = 59
N = 47
N = 63
2011 2012 2013
Client Case Study
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A 69% reduction in the average cost per ergo claims was realized for those cases that were referred for early ergonomic intervention versus those ergo cases that were addressed through traditional means.
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$2,429
$7,876
OHS Support - Pre or Post Claim Not Referred
Average Cost of Ergo Claims
Full Year 2013
N = 26
N = 18
Our Guiding Principles
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SynergyScienceSpeed Service
Categories of Support
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“Strategic Partner”
Full service
Fully defined scope
Rules based processing
- Lowest cost
- Highest volume
Highly Automated
“Let Me See It First”
Full or limited service
Moderately defined scope
Rules & approval based processing
- Organizations with active and Ergo Mgmt.
Gated Processing
“Do This Now”
Limited service
As needed scope
Approval based processing
- Organizations that do not have the time or budget to standardize their service.
Client Driven ‘Staff’ Augmentation
Fully Customized Case Management
“Get ‘em Whatever They
Need & Report Back”
Full service
No scope restrictions
Approval based processing
- VIPs, Small Organizations,
ADA or Work Comp Litigated
Cases
Program models tend to fall into one of four categories.
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