Building a Smart Ergonomics System - Briotix

INTERVENE PREVENT OPTIMIZE

Building a Smart System

Excellence in Ergonomics & Injury Prevention

The Prevention Paradigm

2

High

WC Claims are only a part of the

picture

Me

asure

d Fo

r Yo

u P

er Statu

te

Presenteeism, Absenteeism,

Lost Productivity, Rising Health

Insurance Costs

Equ

ally Qu

antifiab

le

Op

eratin

g Co

sts

Client Case Study

A global client with an EEI program found 80% of participating employees reported high frequency / high intensity discomfort. They had virtually no claims activity.

3

1%

EM

PLO

YEE P

OPU

LAT

ION

MSD SYMPTOM SEVERITYLow

UNADDRESSED

DISCOMFORT

THE PRESENTEEISM PROBLEM

Scope of EEI

Ticket Based

Intervention

ADA, Occ

Med, Dr.

Referrals

99%

High

Concept Check

4

What exactly are we talking about?

© Copyright 2014 Briotix. All rights reserved.

- Analog

- Serves as a verification of activity

- Limited traceability

- End in itself

- Analog or digital

- Identifies and quantifies

individual risk

- Means to an end

- Should be coupled with a

recommendation or intervention

CHECKLIST RISK ASSESSMENT BEST PRACTICE

- Digital

- Identifies and quantifies

aggregate performance variance

- Means to an end

- Should be coupled with a

process level modification

© Copyright 2014 Briotix Inc. All rights reserved. 5

Behavior Change Paradigm

1

2

3

5

AWARENESS PREPARATION ACTION CONCLUSION

Precontemplation–Denial of a problem

not considering change

Contemplation–Aware of a

problem, thinking about solving it

Maintenance –Consolidating gains

4Preparation–

Planning to take near term action

Action–Modification to behavior

or surroundings

6

Termination– Threat is completely removed

The vast majority of employees are here. They are not your priority. You

need a system or process to help you isolate the employees at 3 or 4.

Embrace an Opt-In Strategy


Cultivate and embrace the ‘Ikea’ or ‘Origami’ effect.


SELF-SERVICE

Participation in the development of an

outcome results in affinity, a sense of

ownership, and a perception of higher

value on the result.

LOCUS OF CONTROL / EASE OF ACCESS

Meaningful participation that drives

employee satisfaction requires employee

empowerment and access to solutions

and tools that support comfort.

PEER & SUPERVISOR SUPPORT

A shared expectation and normalization of

participation is required to transform

awareness and access into ACTION.

‘OPT-IN’ ESCALATING ACCESS

Employees you elect to ‘opt-in’ and

demonstrate conformance to self-service

solutions are eligible for escalating forms

of intervention.

Tiered, Technology Enabled, Service Model


Cultivate and embrace the ‘Ikea’ effect.


SOFTWARE

SELF SERVICE

VIRTUAL

ASSESSMENTS

ONSITE

SERVICE

ERGO LABS

System

Administration

Case

Management

Develop a Step-Wise, Risk Adjusted Approach

© Copyright 2014 Briotix Inc. All rights reserved. 8© Copyright 2014 Briotix Inc. All rights reserved. 8

There are 10 typical milestones in our lifecycle of an ergonomic case.

1 3 4 5 6 7 8 9 102

WSP TrainingEmployee directed to complete the eLearning.

Risk AuditingSystem admins identify candidates eligible for support (per company protocol).

VA AssessmentAssessment completed along with recommendation report.

Support RequestEmployee requests support or specialty equipment.

Risk AssessmentEmployee completes RA & initiates self-service adjustments.

VA Set-Up Scheduling achieved via Booking Bug, workstation photos obtained.

Recommendation Fulfillment Includes procurement, ticket mgmt, onsite scheduling, job coaching,.

Recommendation FulfillmentIncludes procurement, ticket mgmt, or job coaching

Onsite AssessmentCompleted along with recommendation report.

Follow-UpAdvanced TBD support. Custom equipment procurement, fittings, etc.

4 6

SOFTWARE VIRTUAL SUPPORT ONSITE

Escalation Based Support WORKS!


Our cumulative phased resolution rates.

52%

87%

97%

99%

SOFTWARE VIRTUAL ONSITE ERGO LAB

And saves SIGNIFICANT MONEY!

1010

Adjust / Fulfill

Self-Assess

Request

Audit / Schedule

Assess / Report

Train

Adjust / Fulfill

Assess / Report

Adjust / Fulfill

$340+

Onsite

Assessment

Request

Adjust / Fulfill

Self-Assess

Train

$10

Software

Self-Service

Adjust / Fulfill

Self-Assess

Request

Audit / Schedule

Assess / Report

Train

Adjust / Fulfill

$150+

Virtual Support

Adjust / Fulfill

Self-Assess

Request

Audit / Schedule

Assess / Report

Train

Adjust / Fulfill

Assess / Report

Adjust / Fulfill

$760 - $2000

Advanced

Support

Costs are relative estimates based upon standard rate card

and typical service complexitiesFollow-Up Case

Management

SOFTWARE52%

VIRTUAL35%

ONSITE10%

ADVANCED

CU

MU

LAT

IVE B

ILLIN

G

Client Case Study


A national call center client realized a 65% reduction in total cost of ergo claims and a 25% reduction in the incidence rate in 2013, the first full year of the Briotix Ergonomics Program.


$681,272

$652,751

$233,403

N = 59

N = 47

N = 63

2011 2012 2013

Client Case Study


A 69% reduction in the average cost per ergo claims was realized for those cases that were referred for early ergonomic intervention versus those ergo cases that were addressed through traditional means.


$2,429

$7,876

OHS Support - Pre or Post Claim Not Referred

Average Cost of Ergo Claims

Full Year 2013

N = 26

N = 18

Our Guiding Principles


SynergyScienceSpeed Service

Categories of Support


“Strategic Partner”

Full service

Fully defined scope

Rules based processing

- Lowest cost

- Highest volume

Highly Automated

“Let Me See It First”

Full or limited service

Moderately defined scope

Rules & approval based processing

- Organizations with active and Ergo Mgmt.

Gated Processing

“Do This Now”

Limited service

As needed scope

Approval based processing

- Organizations that do not have the time or budget to standardize their service.

Client Driven ‘Staff’ Augmentation

Fully Customized Case Management

“Get ‘em Whatever They

Need & Report Back”

Full service

No scope restrictions

Approval based processing

- VIPs, Small Organizations,

ADA or Work Comp Litigated

Cases

Program models tend to fall into one of four categories.

Building a Smart Ergonomics System - Briotix

Leadership & Management

Transcript of Building a Smart Ergonomics System - Briotix