Customer Journey Map
Sees an advertisement
Has a problem
Requests a QuoteTravels
SERVE BUYReceives a special offer
Gets a Job
Falls in Love
Makes a complaint
Re-evaluate
Sends Children to school
Has a child
Gets Married
Buy a Home
Buy
Product Awareness
Recommendation from a friend
Catalyst
Evaluate
Take Home/have delivered
Graduates
Need
People Process
Te
chn
olo
gy
Interaction Channels
Go on Holiday
Receives Statement
Copyright© Brandlove 2015
People Process
Tech
no
log
y
Interaction Channels
I am ______________
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