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Induction Assignment Sep 2010BNC/D Ext. Year 1 Travel & Tourism
Name:.
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Induction Tasks
y Follow written instructions
y Research Task using the internet
y Research task using the library
y Prcising information
y Presenting information
Follow written instructions
You need to be able to read and follow written instructions. This is key to your
success as you will be given assignments that can be quite complex and you will have
to interpret them correctly.
Research Task using the internet
You need to be able to search the internet to find relevant, valid and reliable
information / images. This does not mean you can call the work your own, as that is
plagiarism, however you can use the information to inform, use as examples or
quote. Just because it is on the internet does not mean it is correct, in date or
relevant.
Research using the library
You must read around the subject otherwise you will not be able to gain the higher
grades. If you find reading difficult you may be able to get support. However you
will be expected to gather informationfrom a variety of sources that include books
in the library, newspapers and magazines.
Prcising informationCopying and pastingfrom the internet, copyingfrom the text book and calling it
your work is called plagiarism. This is the same as copying someone elses work. If
you plagiarise others work you will fail that assignment and will have to submit
again. You can quote using examples from a variety of sources, you can copy images
but you must identify your sources in a bibliography. We are interested inyour
ability to identify, describe, explain and evaluate, not someone elses.
Presenting informationThe majority of your work will be word processed. All your work must follow the
standard conventions of presenting informationfor assessment. That includes
name, course and unit, and submitted in a plastic wallet or folder. Deadlines are
there to help, the best students get the best grades because they can manage
their time, there will be times of extreme pressure when you will have multiple
assignments due in at the same time.
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Human Bingo
This ice-breaker is an extremely quick way to get to know one another, you
will probably have spoken to everyone else in the room by the time you finishit. The idea of the exercise is to put a different persons name in each of
the boxes in the grid below. You must put a different persons name in each
box. For the boxes marked with an * the person must demonstrate that they
can. Therefore, make sure that if someone says they can roll their tongue,
you see actually see them doing it
Is left handed Can say hello in 3
languages *
Has met a famous
person
Can sing a Amy
Winehousechorus *
Has brothers orsisters
Can quote 1 linefrom Toy Story *
Has NOT seen aHarry Potter film
Has been toEurope
Is wearing
jewellery
Has been to
Thorpe Park
Can repeat Toy
Boat 5 times
fast *
Has been in a
Police car
Has a tattoo or
Body piercing*
Has gone
swimming in the
sea at Southendon Sea
Canname 5
characters from
Eastenders*
Has the same
favourite colour
as yourself
Speaks another
language*
Can roll their
tongue*
Has been abroad
this year.
Has been
mistakenforsomeone else who?
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As part of your induction module, you will be writing an essay of a
minimum of 500 words. You will be expected to write clearly, withcorrect spelling and grammar.
You have a choice of the following topics:
y This year I went to
y My favourite place is..
y I would like to go to..
You must choose ONE of the above, and write about that topic using as much
detail as possible. To help you, below are listed some ideas that you caninclude in your writing:
y Weather
y Location
y Appeal
y Places to visit
y Why you chose that place to write about
You have 2 days to complete this work and then it must be returned to me to
mark.
Date of Handout:
Date of Hand in:
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Unit 3UK as a Destination
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Unit 3UK as a Destination
Like map work? You will! You will soon be an expert!
Useful Resources
Explain why the following can be helpful infinding information
Resource Explain why this
resource is helpful infinding information
Name an example
An atlas
Brochures
Leaflets
Timetables
Internet
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Unit 3UK as a Destination
We are going to discuss and find out more about the countries and places that makeup the UK
Below is a map of the UK but you will be provided with larger maps to assist you in
identifying Countries, cities, and other places in the UK.
P1 This is your task. Identify and locate significant features and major
destinations of the UK
You are asked to produce clear maps to show the location of the following;
ythe capital cities o
fthe UK
Six each of:
y seaside resorts
y cultural or historic towns or cities
y spa towns
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y islands
y countryside or coastal areas (including National Parks)
You should also show important gateways to the U.K.
y six major airports (with three-letter codes)
y six main seaports with a typical passenger route from each(Including one within the U.K., one to the Republic ofIreland and at
least one to mainland Europe)
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Unit 3UK as a Destination
Interactive learning
Go to the following websites and complete (as best as you can!) the testslisted below:
http://www.jetpunk.com/quizzes/map-quiz-uk-cities.php
http://www.oup.co.uk/oxed/secondary/geography/atlases/quiz/uk/quizbi3.s
wf
http://www.orange.co.uk/travel/holidayideas/pics/4085_1.htm
http://www.pearsonlongman.com/country_quiz/britain.html
http://www.onlinequizarea.com/question_and_answer_quizzes.php?cat_title=british-isles&type_title=multiple-choice&cat=37&type=1&&id=109
How did you get on? Were you successful? Or need more practice?
You can always revisit the above websites and other websites to continue to
learn and practice as you will be tested on your UK map knowledge in a
test! The below websites are helpful for tests and general knowledgeresearch and fact finding
www.worldatlas.com
http://www.worldtravelguide.net/country/
http://www.visitbritain.org/insightsandstatistics/index.aspx
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Unit 4Customer Service in Travel and Tourism
What is Customer Service?
\Customer service is the provision of service to customers before,during and after a purchase[
Customer care
activities that supportthe delivery of the
product or service
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Unit 4Customer Service in Travel and TourismFind the 14 words below in the word search
r f e u w q l c h r a l u g e r o g
e c y d a c t v x s p w j o d i k z
p a u z f u k b c e v i t a g e n b
u o s s d s g x r t s p k t l o u e
t b a g t t s h o p c a r e i a k g
a s e a r o c f j o b c e t n f m i
t e w o k m m c h i n q c v z t u h
i c r t s e r e s z a a k t d e f l
o i o p c r p o r g f e t l o r y o
n t j o b c f e d s w s e i a c z y
o c y p p a h w i t e e t n f a l a
g a v g o r e t a i o r u v r r s l
k r i n t e a r t l o e v o s e m t
b p a j x s u i e i a p s i t r w y
h d g t l o d w t n f y o l c r q x
a o d e i a s e r p k c a b d e e f
v o e t n f c r p t v i a c y u p sq g c b c v b c f p o s i t i v e r
t e a m w o r k m b y e r d s j s w
k i e f l w e l b a h c a o r p p a
Words to find
Aftercare Approachable
Customer Care Customer Service Feedback
Good Practice Happy Loyalty
Negative Positive Regular
Reputation Satisfaction Teamwork
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Unit 4Customer Service in Travel and Tourism
GRAB A THESAURUS!
Firstly, what is a Thesaurus?
A thesaurus is a book that lists words grouped together according to similarity of
meaning, in contrast to a dictionary, which contains definitions and pronunciations.
...en.wikipedia.org/wiki/Thesaurus
For each of the below words, find alternative descriptive words
WORD ALTERNATIVES
Practice
Negative
Reputation
Feedback
Happy
PositiveSatisfaction
Loyalty
Teamwork
Regular
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Unit 4Customer Service in Travel and Tourism
P2 Types of Customer
There are different types of customers and they all have different needs
Lets discuss and make notes of different types of customers
Customers What are their needs?
Families with young children
Retired people
Young people ie 18 -24
Groups
Business People
Couples
Singles
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Unit 4Customer Service in Travel and TourismLets discuss and select destinations in the UK for the following types of
customers
Customers Destination(s) Why?
Families with young children
Retired people
Young people ie 18 -24
Groups
Business People
Couples
Singles
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http://www.youtube.com/watch?v=4bFzw5YJLmo
The above website on Disneyland Paris can be found on Moodle or via
youtube.com.
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Unit 4Customer Service in Travel and Tourism
In pairs, write down at least 10 words that you would use to describe Euro
Disney
1. 2.
3. 4.
5. 6.
7. 8.
9. 10.
Again, in pairs, write down why you think Euro Disney, and the other Disney
sites, are so successful. Give at least 5 reasons
1. 2.
3. 4.
5. 6.
Lets discuss and explain our findings as a group.
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Unit 4Customer Service in Travel and Tourism
Customer Service Skills
Write down at least 8 skills people should have when dealing
with customers. Eg. Being friendly
7. 8.
9. 10.
11. 12.
13. 14.
15. 16.
17. 18.
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Unit 4Customer Service in Travel and Tourism
Body Language
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Unit 4Customer Service in Travel and Tourism
The Body Language Quiz
PostureWhat posture would I adopt ifI was:
a aggressive
b shy
c socially uncomfortable with the situation?
Gestures1 What do people do with their arms if they feel threatened?
2 What do people do with their hands/fingers when they are:
a impatientb nervous
c accusing
d laying down the law?
FaceHow do we tell if someone is:
a pleasantly surprisedb anxious
c sad
d angrye concerned
f disbelieving?
Eyes1 If a person is reluctant to look at us, what does this imply?
2 If a person tries to outstare us, what can we3 How much eye contact is comfortable?
Tone of voice1 What do we infer if someones voice is quiet/hesitant?
2 What if the voice is loud/fast/abrupt?
3 How does the voice tell you if someone is:
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a bored
b impatient
c concerned about us
d pleased to see us?
Proximity
1 How happy are we for someone to get close to us if they are:
a a strangerb a business contact
c a very close friend?
2 How do people feel when their space is invaded by:
a a stranger
b a business contact
c a very close friend?
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Unit 7 European Destinations
And you thought that the map work was all over!
A quick challenge for you to find out the following:
yWhat is the smallest country in Europe?
y What is the largest country in Europe?
y How many people live in Europe? Approx. in millions
y How many countries are there in Europe?
y What is the Eurozone?
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Unit 7 European Destinations
Your first task is identify and name as many countries in Europe as you can
without using an atlas. I dont expect you to be able to name more than10 but soon you will be able to name and locate loads of countries!
Key: Number the countries on the above map and list them below. The 1st one isdone for you .. ha ha
1. UK
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Unit 7 European Destinations
We are going to watch the following:
http://easyjet.gs2-web06.investis.com/en/investors/video/introduction-
to-easyJet.aspx
The above website on Easyjet can be found on Moodle or via
youtube.com.
Answer the following questions:
How many bases do Easyjet have in Europe?
What type of market was the idea of Easyjet based on/
What percentage of people use Easyjet outside of the UK?
What is the easiest and preferred way of booking Easyjet flights and
services?
What is Easyjets main aim for their customers?
How many classes do Easyjet have to offer their customers?
Can you explain what turnaround time is?
What is Easyjets success based upon?
What is Easyjets number one priority?
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Unit 7 European Destinations
Your Presentation time!
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Unit 7 European Destinations
We are going to research Benidorm as a holiday destination.
Firstly, we need to get an idea of where Benidorm is and what it has to
offer.
1. Where is Benidorm located on the map below? Circle it when you have
found it!
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1. What kind of resort is Benidorm? Use the website below to assist.
http://www.worldtravelguide.net/beach_resort/157/beach_resort_gu
ide/Europe/Benidorm.html
2. How can holidaymakers get to Benidorm? I.e. What transport routes
are available. Use the website below to assist.
http://www.benidorm.world-guides.com/benidorm_travel.html
3. Where is the nearest airport located to Benidorm? You will need an
atlas to assist you in answering this.
4. Which airlines fly to the nearest airport to Benidorm? Name at least
five. Use the website below to assist.
http://www.skyscanner.net/flights-to/alc/airlines-that-fly-to-alicante-airport.html
5. Find out about typical weather climate for Benidorm. Use the website
below to assist.
http://www.benidorm-spotlight.com/climate.htm (You may find this
website will help you answer other questions later)
6. What kind of entertainment is there in Benidorm? Name at least 3
for the different times of day
Daytime:
Night time
Use the websites below to assist:
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http://www.alicante-city-insiders-guide.com/attractions-in-alicante.html
http://www.indigoguide.com/spain/alicante.htm
http://www.whatalicante.com/out-nightlife.html
You are going to answer these questions and then present, in pairs, to theclass. You will use the college Powerpoint layout, which you will find on
Moodle. You will be expected to put all your information on the slides in a
well prepared and eye-catchingfashion and explain your findings to theclass.
Ti le li e P e P i
2 li e i leS i le i ee e
Da e
The above shows you what the layout is of the college Powerpointpresentation.
Good luck!
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