BNC_D Year 1 Induction Assignment Sep 2010

8/8/2019 BNC_D Year 1 Induction Assignment Sep 2010

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Claudia Maris Date ..

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Induction Assignment Sep 2010BNC/D Ext. Year 1 Travel & Tourism

Name:.


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Induction Tasks

y Follow written instructions

y Research Task using the internet

y Research task using the library

y Prcising information

y Presenting information

Follow written instructions

You need to be able to read and follow written instructions. This is key to your

success as you will be given assignments that can be quite complex and you will have

to interpret them correctly.

Research Task using the internet

You need to be able to search the internet to find relevant, valid and reliable

information / images. This does not mean you can call the work your own, as that is

plagiarism, however you can use the information to inform, use as examples or

quote. Just because it is on the internet does not mean it is correct, in date or

relevant.

Research using the library

You must read around the subject otherwise you will not be able to gain the higher

grades. If you find reading difficult you may be able to get support. However you

will be expected to gather informationfrom a variety of sources that include books

in the library, newspapers and magazines.

Prcising informationCopying and pastingfrom the internet, copyingfrom the text book and calling it

your work is called plagiarism. This is the same as copying someone elses work. If

you plagiarise others work you will fail that assignment and will have to submit

again. You can quote using examples from a variety of sources, you can copy images

but you must identify your sources in a bibliography. We are interested inyour

ability to identify, describe, explain and evaluate, not someone elses.

Presenting informationThe majority of your work will be word processed. All your work must follow the

standard conventions of presenting informationfor assessment. That includes

name, course and unit, and submitted in a plastic wallet or folder. Deadlines are

there to help, the best students get the best grades because they can manage

their time, there will be times of extreme pressure when you will have multiple

assignments due in at the same time.


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Human Bingo

This ice-breaker is an extremely quick way to get to know one another, you

will probably have spoken to everyone else in the room by the time you finishit. The idea of the exercise is to put a different persons name in each of

the boxes in the grid below. You must put a different persons name in each

box. For the boxes marked with an * the person must demonstrate that they

can. Therefore, make sure that if someone says they can roll their tongue,

you see actually see them doing it

Is left handed Can say hello in 3

languages *

Has met a famous

person

Can sing a Amy

Winehousechorus *

Has brothers orsisters

Can quote 1 linefrom Toy Story *

Has NOT seen aHarry Potter film

Has been toEurope

Is wearing

jewellery

Has been to

Thorpe Park

Can repeat Toy

Boat 5 times

fast *

Has been in a

Police car

Has a tattoo or

Body piercing*

Has gone

swimming in the

sea at Southendon Sea

Canname 5

characters from

Eastenders*

Has the same

favourite colour

as yourself

Speaks another

language*

Can roll their

tongue*

Has been abroad

this year.

Has been

mistakenforsomeone else who?


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As part of your induction module, you will be writing an essay of a

minimum of 500 words. You will be expected to write clearly, withcorrect spelling and grammar.

You have a choice of the following topics:

y This year I went to

y My favourite place is..

y I would like to go to..

You must choose ONE of the above, and write about that topic using as much

detail as possible. To help you, below are listed some ideas that you caninclude in your writing:

y Weather

y Location

y Appeal

y Places to visit

y Why you chose that place to write about

You have 2 days to complete this work and then it must be returned to me to

mark.

Date of Handout:

Date of Hand in:


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Unit 3UK as a Destination


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Like map work? You will! You will soon be an expert!

Useful Resources

Explain why the following can be helpful infinding information

Resource Explain why this

resource is helpful infinding information

Name an example

An atlas

Brochures

Leaflets

Timetables

Internet


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We are going to discuss and find out more about the countries and places that makeup the UK

Below is a map of the UK but you will be provided with larger maps to assist you in

identifying Countries, cities, and other places in the UK.

P1 This is your task. Identify and locate significant features and major

destinations of the UK

You are asked to produce clear maps to show the location of the following;

ythe capital cities o

fthe UK

Six each of:

y seaside resorts

y cultural or historic towns or cities

y spa towns


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y islands

y countryside or coastal areas (including National Parks)

You should also show important gateways to the U.K.

y six major airports (with three-letter codes)

y six main seaports with a typical passenger route from each(Including one within the U.K., one to the Republic ofIreland and at

least one to mainland Europe)


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Interactive learning

Go to the following websites and complete (as best as you can!) the testslisted below:

http://www.jetpunk.com/quizzes/map-quiz-uk-cities.php

http://www.oup.co.uk/oxed/secondary/geography/atlases/quiz/uk/quizbi3.s

wf

http://www.orange.co.uk/travel/holidayideas/pics/4085_1.htm

http://www.pearsonlongman.com/country_quiz/britain.html

http://www.onlinequizarea.com/question_and_answer_quizzes.php?cat_title=british-isles&type_title=multiple-choice&cat=37&type=1&&id=109

How did you get on? Were you successful? Or need more practice?

You can always revisit the above websites and other websites to continue to

learn and practice as you will be tested on your UK map knowledge in a

test! The below websites are helpful for tests and general knowledgeresearch and fact finding

www.worldatlas.com

http://www.worldtravelguide.net/country/

http://www.visitbritain.org/insightsandstatistics/index.aspx


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Unit 4Customer Service in Travel and Tourism

What is Customer Service?

\Customer service is the provision of service to customers before,during and after a purchase[

Customer care

activities that supportthe delivery of the

product or service


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Unit 4Customer Service in Travel and TourismFind the 14 words below in the word search

r f e u w q l c h r a l u g e r o g

e c y d a c t v x s p w j o d i k z

p a u z f u k b c e v i t a g e n b

u o s s d s g x r t s p k t l o u e

t b a g t t s h o p c a r e i a k g

a s e a r o c f j o b c e t n f m i

t e w o k m m c h i n q c v z t u h

i c r t s e r e s z a a k t d e f l

o i o p c r p o r g f e t l o r y o

n t j o b c f e d s w s e i a c z y

o c y p p a h w i t e e t n f a l a

g a v g o r e t a i o r u v r r s l

k r i n t e a r t l o e v o s e m t

b p a j x s u i e i a p s i t r w y

h d g t l o d w t n f y o l c r q x

a o d e i a s e r p k c a b d e e f

v o e t n f c r p t v i a c y u p sq g c b c v b c f p o s i t i v e r

t e a m w o r k m b y e r d s j s w

k i e f l w e l b a h c a o r p p a

Words to find

Aftercare Approachable

Customer Care Customer Service Feedback

Good Practice Happy Loyalty

Negative Positive Regular

Reputation Satisfaction Teamwork


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GRAB A THESAURUS!

Firstly, what is a Thesaurus?

A thesaurus is a book that lists words grouped together according to similarity of

meaning, in contrast to a dictionary, which contains definitions and pronunciations.

...en.wikipedia.org/wiki/Thesaurus

For each of the below words, find alternative descriptive words

WORD ALTERNATIVES

Practice

Negative

Reputation

Feedback

Happy

PositiveSatisfaction

Loyalty

Teamwork

Regular


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P2 Types of Customer

There are different types of customers and they all have different needs

Lets discuss and make notes of different types of customers

Customers What are their needs?

Families with young children

Retired people

Young people ie 18 -24

Groups

Business People

Couples

Singles


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Unit 4Customer Service in Travel and TourismLets discuss and select destinations in the UK for the following types of

customers

Customers Destination(s) Why?

Families with young children

Retired people

Young people ie 18 -24

Groups

Business People

Couples

Singles


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http://www.youtube.com/watch?v=4bFzw5YJLmo

The above website on Disneyland Paris can be found on Moodle or via

youtube.com.


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In pairs, write down at least 10 words that you would use to describe Euro

Disney

1. 2.

3. 4.

5. 6.

7. 8.

9. 10.

Again, in pairs, write down why you think Euro Disney, and the other Disney

sites, are so successful. Give at least 5 reasons

1. 2.

3. 4.

5. 6.

Lets discuss and explain our findings as a group.


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Customer Service Skills

Write down at least 8 skills people should have when dealing

with customers. Eg. Being friendly

7. 8.

9. 10.

11. 12.

13. 14.

15. 16.

17. 18.


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Body Language


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The Body Language Quiz

PostureWhat posture would I adopt ifI was:

a aggressive

b shy

c socially uncomfortable with the situation?

Gestures1 What do people do with their arms if they feel threatened?

2 What do people do with their hands/fingers when they are:

a impatientb nervous

c accusing

d laying down the law?

FaceHow do we tell if someone is:

a pleasantly surprisedb anxious

c sad

d angrye concerned

f disbelieving?

Eyes1 If a person is reluctant to look at us, what does this imply?

2 If a person tries to outstare us, what can we3 How much eye contact is comfortable?

Tone of voice1 What do we infer if someones voice is quiet/hesitant?

2 What if the voice is loud/fast/abrupt?

3 How does the voice tell you if someone is:


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a bored

b impatient

c concerned about us

d pleased to see us?

Proximity

1 How happy are we for someone to get close to us if they are:

a a strangerb a business contact

c a very close friend?

2 How do people feel when their space is invaded by:

a a stranger

b a business contact

c a very close friend?


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Unit 7 European Destinations

And you thought that the map work was all over!

A quick challenge for you to find out the following:

yWhat is the smallest country in Europe?

y What is the largest country in Europe?

y How many people live in Europe? Approx. in millions

y How many countries are there in Europe?

y What is the Eurozone?


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Your first task is identify and name as many countries in Europe as you can

without using an atlas. I dont expect you to be able to name more than10 but soon you will be able to name and locate loads of countries!

Key: Number the countries on the above map and list them below. The 1st one isdone for you .. ha ha

1. UK


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We are going to watch the following:

http://easyjet.gs2-web06.investis.com/en/investors/video/introduction-

to-easyJet.aspx

The above website on Easyjet can be found on Moodle or via

youtube.com.

Answer the following questions:

How many bases do Easyjet have in Europe?

What type of market was the idea of Easyjet based on/

What percentage of people use Easyjet outside of the UK?

What is the easiest and preferred way of booking Easyjet flights and

services?

What is Easyjets main aim for their customers?

How many classes do Easyjet have to offer their customers?

Can you explain what turnaround time is?

What is Easyjets success based upon?

What is Easyjets number one priority?


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Your Presentation time!


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We are going to research Benidorm as a holiday destination.

Firstly, we need to get an idea of where Benidorm is and what it has to

offer.

1. Where is Benidorm located on the map below? Circle it when you have

found it!


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1. What kind of resort is Benidorm? Use the website below to assist.

http://www.worldtravelguide.net/beach_resort/157/beach_resort_gu

ide/Europe/Benidorm.html

2. How can holidaymakers get to Benidorm? I.e. What transport routes

are available. Use the website below to assist.

http://www.benidorm.world-guides.com/benidorm_travel.html

3. Where is the nearest airport located to Benidorm? You will need an

atlas to assist you in answering this.

4. Which airlines fly to the nearest airport to Benidorm? Name at least

five. Use the website below to assist.

http://www.skyscanner.net/flights-to/alc/airlines-that-fly-to-alicante-airport.html

5. Find out about typical weather climate for Benidorm. Use the website

below to assist.

http://www.benidorm-spotlight.com/climate.htm (You may find this

website will help you answer other questions later)

6. What kind of entertainment is there in Benidorm? Name at least 3

for the different times of day

Daytime:

Night time

Use the websites below to assist:


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http://www.alicante-city-insiders-guide.com/attractions-in-alicante.html

http://www.indigoguide.com/spain/alicante.htm

http://www.whatalicante.com/out-nightlife.html

You are going to answer these questions and then present, in pairs, to theclass. You will use the college Powerpoint layout, which you will find on

Moodle. You will be expected to put all your information on the slides in a

well prepared and eye-catchingfashion and explain your findings to theclass.

Ti le li e P e P i

2 li e i leS i le i ee e

Da e

The above shows you what the layout is of the college Powerpointpresentation.

Good luck!

BNC_D Year 1 Induction Assignment Sep 2010

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