Download - Billing Collection Process Revised REVISED · a collection agency will take over. The agency may send collection letters and call you to make a payment. On rare occasions, the agency,

05/16/2016

MemorialSloanKetteringCancerCenter’sBillingandCollectionProcess

MemorialSloanKetteringCancerCenterwillsendabilltoyourinsurancecompany.Ifyouhaveasecondaryplan,wewillalsobillthatcompany.ThisincludesMedicareandMedicaid.Wewilldothisforbothyourhospitalanddoctorvisits.Itisimportanttoensurethatwealwayshaveyourmostcurrentinsuranceinformation.Thiswillhelpthepaymentsfromyourinsurancecarrierbeprocessedfaster.

Pleaserememberthathealthinsurancecoveragevaries.Someservicesmaybepartiallycoveredornotcoveredatall.

YoumayreceivetwoseparatebillsfromMSK.

§ HospitalCharges:Thisbillisblueandwhite.Itisfortheuseofhospitalfacilities.Italsoincludesoutpatientclinicservicesprovidedbynursesandothermembersofyourcareteamwhoarenotdoctors.

§ Doctors’Charges:Thisbillispurple.Itisforservicesprovidedbyyourdoctors,physicianassistants,ornursepractitioners.

Eachmonth,youwillgetabillfortheamountthatwehavedeterminedisyourresponsibility.Thisamountmightbethebalanceafteryourinsurancehaspaiditsportion.Thebillwillshowtheamountduefrombothyouandyourinsurancecompany.Youareonlyresponsibleforyourbalance.

Youwillbecontactedaboutabillseveraltimesduringa120-dayperiod.Bills,collectionletters,ortelephonecallswillremindyoutopaythebill.Duringthisperiod,youareexpectedtopayyourbillinfull.Ifthatisn’tpossible,contactustosetupapaymentplan.Youcanalsocontactusifpayingthebillwillbedifficultfinancially.Wecanreferyoutoourfinancialassistanceprogram.

Ifabillisnotpaidafter120daysandyoudidnotcontactusaboutapaymentplanorfinancialhardship,acollectionagencywilltakeover.Theagencymaysendcollectionlettersandcallyoutomakeapayment.Onrareoccasions,theagency,withapprovalfromMemorialHospital,maypursuelegalaction.Thismayresultinacourtissuingajudgmentagainstyou.Thatjudgmentwillappearonyourcreditreports.Legalactioncanmeanthatyourwageswillbegarnishedandalienplacedonyourproperty.

Letthecollectionagencyknowifyoucannotpayyourbillinfull,cannotarrangeapaymentplan,orarehavingfinancialtrouble.Itcanreferyoutoourfinancialassistanceprogram.