Becoming A Great Leader: Inspiring
and Building Trust
July 2013
Natalie Elghossain Andrew Marshall
Partnership for Public Service
Center for Government Leadership
• Defining Trust
• Trust Frameworks
• Why Trust Matters
• Commitments to Action
Agenda
Icebreaker
• Turn to your neighbor and tell them one thing about you that they do not already know.
Why Trust Matters
• Public Perception
• Sr. Leader Level
• Manager/Team Leader Level
• Supervisor/Peer Level
“The people when rightly and fully trusted will return the trust.” –Abraham Lincoln
Defining Trust
• In one word, what does trust mean to you?
Defining Trust
• In one word, what does trust mean to you?
Trust Frameworks • Patrick Lencioni, The Five Dysfunctions of a
Team • Vulnerability, familiarity, authenticity
Trust Frameworks • Stephen M.R. Covey, The Speed of Trust
• Character + Competence = Credibility
Trust Frameworks • Patrick Lencioni, The Five Dysfunctions of a
Team • Vulnerability, familiarity, authenticity
• Stephen M.R. Covey, The Speed of Trust • Character + Competence = Credibility
• Ken Blanchard, Trust Works! • Able, Believable, Connected, Dependable
Trust at Work in Government
• Department of Transportation
• Service to America Medals
Inspiring and Building Trust
• How can you inspire trust? • Identify your core values and live them • Keep goals and commitments • Seek out stretch assignments
• How can you build trust within a team? • Icebreakers • Recognition • Deliver results and celebrate success
Application
• Write down one commitment that will inspire others to trust you.
• Write down one commitment that will build trust with others.
ourpublicservice.org