How to find a trustworthy
Auto Repair ShopIt’s easier than you think!
Lone Star College, Cypress
October 19, 2010
Car Clinic
What we’re all afraid of….
A good auto repair shop
� Knows their reputation is at stake when you
trust them with their vehicle
� Wants to build a long term relationship and
is willing to work with your particular needs
� Will go the extra mile to make you happy
� Gives you an accurate estimate and gets
your approval before beginning the job
A good auto repair shop
� Will encourage you to maintain your vehicle
� Will let you know of problems that you
might not be aware of
� Will take the time to answer all your
questions
� Will give you options that will save you
money
What to look for on the outside…
� Clean parking lot
� Cars that you wouldn’t mind driving
� Clearly marked Office area
What to look for on the inside…
� Friendly face
� A waiting area that looks like the people
care
� A clean and presentable shop
What SIGNS to look for
Founded in 1954 as the Independent Garagemen’s Association, it is now a
national association of 12,000 independent auto repair shop owners.
http://www.asashop.org/
Better Business Bureau
AAA of Texas
ASE
How you should be treated….
� With respect
� With friendliness
� With helpfulness
� With clear explanations
Problems that can come up
� Parts availability
Unrealistic expectations
Safety issues
A word about auto maintenance
� Oil changes
� Other fluid maintenance
� Belts and hoses
� Batteries
� Tires
� Brakes
BG Products
� Lifetime Protection Plan
� Must start before your vehicle has 75,000
miles
� A good idea if your buying a vehicle is to
find one with less than 75,000 miles.
A word about extended warranties…
� Be aware of scams
Thank you!
By Kathryn van der Pol, ASE Certified Service Advisor
Top Related