How to find a trustworthy

Auto Repair ShopIt’s easier than you think!

Lone Star College, Cypress

October 19, 2010

Car Clinic

What we’re all afraid of….

A good auto repair shop

� Knows their reputation is at stake when you

trust them with their vehicle

� Wants to build a long term relationship and

is willing to work with your particular needs

� Will go the extra mile to make you happy

� Gives you an accurate estimate and gets

your approval before beginning the job

A good auto repair shop

� Will encourage you to maintain your vehicle

� Will let you know of problems that you

might not be aware of

� Will take the time to answer all your

questions

� Will give you options that will save you

money

What to look for on the outside…

� Clean parking lot

� Cars that you wouldn’t mind driving

� Clearly marked Office area

What to look for on the inside…

� Friendly face

� A waiting area that looks like the people

care

� A clean and presentable shop

What SIGNS to look for

Founded in 1954 as the Independent Garagemen’s Association, it is now a

national association of 12,000 independent auto repair shop owners.

http://www.asashop.org/

Better Business Bureau

AAA of Texas

ASE

How you should be treated….

� With respect

� With friendliness

� With helpfulness

� With clear explanations

Problems that can come up

� Parts availability

Unrealistic expectations

Safety issues

A word about auto maintenance

� Oil changes

� Other fluid maintenance

� Belts and hoses

� Batteries

� Tires

� Brakes

BG Products

� Lifetime Protection Plan

� Must start before your vehicle has 75,000

miles

� A good idea if your buying a vehicle is to

find one with less than 75,000 miles.

A word about extended warranties…

� Be aware of scams

Thank you!

By Kathryn van der Pol, ASE Certified Service Advisor