In This Issue
ISSUE 13 * August 2014
net WORK ERP Support
DBS/DBSi
FDC Solutions Inc. (FDC) is proud
to announce the addition of four
Caterpillar dealers using our DBS/
DBSi Support Services. We take
pride in providing the functional
and technical needs of a dealer
and welcome the following dealers
to our Support Network:
Fabick Mining, LLC
Carrier Mills, IL
Foley Inc.
Piscataway, New Jersey
Kramer LTD.
Regina, Saskatchewan, Canada
Peterson Holding Company
San Leandro, California
The use of our support ser-
vices has grown tremendously
over the past few years, and
this change reflects our commit-
ment to ensuring that our out-
standing customer support con-
tinues to scale with our growth.
Pg. 1
Pg. 2
Pg. 3
ERP Support
PartStore Quoting
Dealer Happenings
Webinar Series
From the FDC
Employees
DICE Team Projects
Update
Test Environment
Refresh Tool
Quoting Enhancement
An enhancement has been com-
pleted by FDC Solutions Inc.
(FDC) in conjunction with the
Caterpillar PartStore team to pro-
vide customers the ability to cre-
ate, review, and activate quote
documents using PartStore. From
a procedural standpoint, the
quote creation is identical to the
Sale Document creation process
in PartStore with the exception of
the final action taking place on
the Place Order Screen. The
quote functionality will mimic the
DBS quote creation process
performed in CRTCTRSL.
The part prices will be locked
and the inventory will not be
held. The taxes and other
miscellaneous charges will be
estimated until the official or-
der is placed at which point
the charges will be recalculat-
ed for the document.
Dealers that would like to im-
plement this feature can con-
tact FDC Solutions Inc. (FDC)
for assistance.
DICE Projects Update
Retirement of Packed Layout
In order to allow implementation of the Ster-
ling Integrator (SI) mailbox system, all mail-
box interfaces must use “unpacked” field file
layouts. This requires changes to a number of
mailbox interfaces that still used “packed
field” fie layouts. FDC Solutions Inc. (FDC)
has made the necessary changes and are in
the process of pilot testing the affected inter-
faces listed below.
ANTARES Order Acknowledgement
ANTARES Parts Ordering
CMIS Core Credit Request
CMIS Core Credit Request Grief
CMIS Core Entitlement Transfer
CMIS Core Master Payments
Dealer Parts Inventory Sharing -
Share file
Parts SCPV - Supply Chain Parts
Visibility (formerly JMI)
RMS - Receivables (Charge) Statement
RMS - Receivables (Credit) Statement
Warranty Claims Web Service
Phase 1 of the Warranty Claims Web Service
project replaced the LU6.2 interface with a
web service interface for warranty claims
transmissions. This interface is now available
for implementation.
Phase 2 retires the mailbox interface and in-
cludes changes within the DBS warranty and
workorder screens to allow for new fields
CAT will be requiring on claims in the future.
This Phase is currently in pilot testing and will
be rolled out shortly.
Parts Bargain List Interface
Would you like to receive the Parts Bargain
List electronically from CAT? FDC Solutions
Inc. (FDC) can provide documentation to FDC
supported ERP dealers with instructions on
how to download the file and display if a part
number is available on the Bargain List at the
time of sale and when consulting Parts Avail-
ability.
Test Environment Refresh Tool
Refreshes DBS/DBSi Test Environment
Is the data in your test environ-
ment outdated and in need of a
refresh? FDC Solutions Inc.
(FDC) has developed a Test
Environment Refresh Tool for
dealers to use on DBS/DBSi.
The framework is customized
for each dealer providing the
ability to refresh environments
quickly and accurately without
wiping out development pro-
gress, test environment settings,
or overlaying certain parameters
from production.
These tasks generally take a
considerable amount of time –
and the FDC product reduces
this effort to executing a com-
mand on the system.
Benefits:
Save time with the Test Environment Refresh Tool
Automated tool elimi-
nates the possibility for
entering the wrong library
name or skipping a pro-
cess in one of the many
steps needed to manually
refresh an environment
Customized for each
dealer
Eliminates the need to
enter parameters previ-
ous established
Users can test scenarios
in a clean environment
without affecting produc-
tion data
Training is provided for
dealers to use the tool on
their own, or FDC can
perform the service a la
carte, too
Contact FDC Solutions Inc.
(FDC) if you are interested in
learning more about this
product.
Dealer Happenings Batch Support Ring Power St. Augustine, Florida Wheeler Machinery Salt Lake City, Utah Allied Price Upload Program Western States Equipment Boise, Idaho Johnson Machinery Riverside, California Test Environment Refresh Tool Ohio Machinery Broadview Heights, Ohio Western States Equipment Boise, Idaho Freight and Tax Module Thompson Tractor Birmingham, Alabama Parts Bargain List Western States Equipment Boise, Idaho AGCO Interface Whayne Supply Louisville, Kentucky Western States Equipment Boise, Idaho Refresh SAP Development and Test Environments Carolina Tractor Charlotte, North Carolina Service and EMS Training Gentrac Guatemala City, Guatemala PMMENU and Contract Tracking Training Butler Machinery Fargo, North Dakota Upgrade Service Packs Cogesa San Salvador, El Salvador Gentrac Belize Ladyville, Belize Gentrac Guatemala Guatemala City, Guatemala
Contact us:
FDC Solutions Inc.
(309) 676-7795
http://fdcsolutions.net
Renting with a Maintenance Contract
FDC Solutions Inc. (FDC’s) lat-
est support webinar contained
an overview of Renting in DBS
with a Maintenance Contract.
The session was dedicated to
reviewing:
How dealers can include
Preventive Maintenance
coverage on long-term
rentals
Combining PM into the
rental amount
Including as a separate
invoice to the customer
FDC Solutions Inc. (FDC)
offers this forum to our ERP
Support Dealers as another
value-added service free of
additional costs. As always,
dealers are welcome to con-
tact our team with ques-
tions, suggestions, or feed-
back.
Additions to FDC Staff and Extended Family
We are pleased to introduce the
newest members of FDC Solutions
Inc. (FDC) and its extended family:
Robert Packtor
joined FDC in
June 2014. He is
an IT profession-
al with extensive
dealer experi-
ence and a
strong emphasis on customer ser-
vice. Robert has worked over 26
years in Information Services and
has accumulated a comprehensive
skill set in all phases of applications,
including systems analysis, design,
coding, testing, training, and imple-
mentation. Over 20 years of his ex-
perience has been working on the
AS400 platform in addition to work-
ing with other organizations to pro-
vide interfaces and linkages for data
exchange. In his free time, he enjoys
reading, playing with his dogs, and
working around his house.
Jeremy Lindley and his wife
Amy welcomed Rosabelle Hope
into their family on June 8,
2014. She was 7 lbs.,3 oz. and
19.75 inches long. We, along
with Rosabelle’s big brother
and sister, Braden and Aubree,
share in their happiness and
congratulate them on the littlest
Lindley!
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